New Reviewer

Verizon - Defective ohone

2.7
The OTG feature has never worked on my phone. My wife's phone is exactly the same as mine and her's works perfectly. It accesses USB thumb drives well and mine will not. I waited on hold for 30min to speak with Sam. He said the same things they all have said and blamed it on settings though I told him I have called multiple times over this issue and gone through the settings with no positive outcome. Then said that it was a compatibility issue refusing to believe that the drive worked on my wife's phone. He then said I would have to talk to Samsung and hung up on me.

User's recommendation: Buy two cans and string because if the phone breaks, you are on your own.

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ID
#1925020 Review #1925020 is a subjective opinion of poster.
Service
Verizon Technical Support
Pros
  • Wide but weak service area
Cons
  • Weak signal where i live
  • No customer service
Loss
$350
Preferred solution
Deliver product or service ordered