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Walmart - Refused 3 times trying to even exchange mens clothing.

My husband was recently diagnosed with a disease that has caused him to loose 40 pounds. I bought him 3 pair of shorts and 3 shirts going down a size. Unfortunatly they were also to large. He was forced to wear one pair of shorts and one shirt. I tryed to exchange the clothes he did not wear for a different size. I understand the covid rules but it makes no sense to me. I was not told that i could not exchange till the pandemic is over. What difference would this make if i return it next month. This has tied up my money and i cannot buy him any clothes untill i return these for size. I am a constant and loyal customer of walmart. I am retired and on a fixed income. I would appreciate some help with my situation. I have my receits totalling almost 50 dollars and a set of wasted shorts and shirt that is oversized. I just dont understand the reasoning. This should have been posted in the front of the store for all to see. Thank you
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ID
#1923030 Review #1923030 is a subjective opinion of poster.
Location
Lake Worth, Florida
Service
Walmart Customer Care
Pros
  • Exchange policy
Loss
$50
Preferred solution
Let the company propose a solution