New Reviewer

Bitdefender - No reply for the worst customer service ever

I thought that I would try the service based on current reviews. I ordered the service at the 60% discount and the VPN. They charged me the full rate and the VPN never loaded. I called them about the issue and they have never gotten back to me. I had to call my credit card company to formally complain. The worst ever customer service i have ever received.
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1 comment
#1901698

I agree that the customer service is horrible. Called the Canadian Support Line and twice they cut me off, called the USA Support and not much better as we renewed our subscription and it was supposed to be an automatically renewed, but it isn't and their support won't call us back!

ID
#1922280 Review #1922280 is a subjective opinion of poster.
Location
Longmont, Colorado
Loss
$129
Preferred solution
Full refund