JennAir - BEWARE:Jenn Air takes 6 weeks to repair defective cooktop
We purchased a $1,450 Jenn-Air cooktop on May 14,2014. It was our misfortune to make the purchase before the publication of the July Consumer Reports, CR, where Jenn-Air was rated last in the electric range and electric cook-top categories. CR went so far as to issue a warning to avoid their ranges and cooktops. Our experience exceeded our worst expectations for a new product even if we had read the CR report. The cooktop we purchased was not only defective out of the box brand new but nothing on it was functional. After three tech visits over a month period the cooktop was still out of commission. Apparently, Jenn-Air policy is to repair the cooktop instead of replacing it regardless of the inconvenience to the customer. It was only when they could not obtain a third replacement part, a wiring harness, that they decided to replace the entire cooktop. Unfortunately for us they shipped the wrong model which we would have accepted as we were desperate but it was also defective and had to be shipped back. Finally on July 1, after six weeks of surviving on a toaster oven and a microwave oven, Jenn-Air succeeded at fixing the problem by making a product exchange. The third one worked! Since the July 2014 issue of Consumer Reports rates Jenn-Air last and lowest for reliability of electric ranges and electric cooktops (more than triple the number of repairs as the leader) one would think that their management would want to be somewhat accommodating to purchasers of Jenn-Air cooktops who are having a serious problem with their product. Not really, as I spent countless hours on the telephone trying to get the problem expedited. My experience was very similar to dealing with the bureaucracy of the Department of Defense i.e. slow and grinding pace. During the six week period in which we were without a cooktop Jenn Air offered us two $100 debit cards for all our trouble and inconvenience. If I had any idea that Jenn –Air was going to drag out the repair process over six weeks I would have purchased a portable or camping type cooktop. Is it any wonder that LG, Samsung, and Bosch continue to enlarge their market share at the expense of divisions like Jenn-Air? Based on the above do you really want to risk having a similar Jenn-Air experience?
Reason of review
Poor customer service
Alert consumer of potential problem
Advantage Air - Bait and Switch
I responded to an ad that was being run every day in the newspaper.Over the phone a salesman quoted me a price of $25 for cleaning up to 5 ducts plus $7 additional for each duct over five. When they got to the work site the price changed to $550. Cleaning the air handler and evaporator was additional. Of course, I needed a treatment for spores. I negotiated the price down to $350, they faxed the invoice to me but according to my tenant they never did any work for fear of not being paid. In retrospect, I was fortunate that they did not do any work as it became clear that I was dealing with a complete bait and switch operation. Very easy to get sucked in. Beware!
Chris Kapp Soffitt and Repair - Defective Workmanship
Chris Kapp of Chris Kapp Soffitt and Repair Co.Palm Bay was hired to replace three screens of a screened enclosure. Two of the three screens were on the topside of the enclosure. I discovered by accident that the new screens were installed improperly. I hired someone to clean out the gutters and he noticed that the new screens were installed improperly. The second repairman said he had never seen such sloppy and unprofessional work. He said the way they were installed they would come undone with a strong wind. I paid $300 to Chris Kapp for an hour's worth of shoddy workmanship and another $100 to correct his work. Chris Kapp advertises in the Yellow Pages that he saves you money. Nothing could be further from the truth. He did not provide an invoice and insisted on being paid in cash.
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