Furrs Tree and Landscaping - Tree Trimming Rip Off by Furr's Tree & Landscaping
9654 James Madison Hwy Warrenton, VA 20186 (540) 497-**** Contact: Furr, Joseph We had this company come to our door and offer their services as they were doing some neighbors. They said they would trim the dead branches overhanging the driveway and others from trees in our yard. They offered to do it for $400, I agreed. However, they did not do as promised. They didn't cut almost any of the branches/limbs they stated. At the time only one of us was home and I was upset and questioned why he didn't do as he stated, he said well it would have cost more and I said but that is not what I agreed to. He said well he would've had to climb it and that wasn't part of the deal. I was angry and just gave him the check and told him to leave. My wife came home and was equally upset and walked across the street where they were still working and spoke with the foreman. What they did could have easily been done for $150 by a better tree service. She argued with the foreman who called his boss and reimbursed us a measly $100 for it. That is not the issue, we were upset that they didn't do as he stated he would have done when I first agreed to their services. Basically the work they did, I could have done with my own pole saw. I then called the owner Mr. Joseph Furr to let him know that his foreman was lying to him about what actually happened and that neither of us were happy with the work. When I mentioned that he was taking advantage of a disabled veteran the day before Independence Day. He didn't care and was quite rude to me on the phone. Great customer service! Beware of this company and we have put the company on our do not call list with our HOA. If you want to be a owner to a company, customer service is very important. Lying and not listening to your customer is not how one does business. Oh and being told you were a real big company and then upon searching for said company online and nothing exists shows that you are not a real company at all.
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