New Reviewer

Uber - Phone number can’t be dialed from Mexico

I continue to have problems my card 6449. There is absolutely nothing wrong with the card. My bank informs me that they are not seeing charge attempts from Uber and that the card is valid. I have sent several of the messages but all I get from Uber are robo-responses referring me to terms and conditions or asking me to update the card information (I have deleted and attempted to set up the card several times. I had this problem on the past 18 October 2018) and Valentina Rios (back when you guys had names) took care of it immediately. Does anybody really care about the customer? Uber has done an amazing job of turning me from an enthusiastic fan into an angry user. I have been trying to get help with this for about a month. Because I can no longer use Uber I have opened accounts with Rappi and Lyft (by the way my card works just fine with their apps). Anyway Id really like some help with this before I am forced to terminate my relationship with Uber.

User's recommendation: Lyft.

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ID
#1917122 Review #1917122 is a subjective opinion of poster.
Location
Mazatlan, Sinaloa
New Reviewer

Uber - Card won’t work

My last message to Uber I continue to have problems my card 6449. There is absolutely nothing wrong with the card. My bank informs me that they are not seeing charge attempts from Uber and that the card is valid. I have sent several of the messages but all I get from Uber are robo-responses referring me to terms and conditions or asking me to update the card information (I have deleted and attempted to set up the card several times. I had this problem on the past 18 October 2018) and Valentina Rios (back when you guys had names) took care of it immediately. Does anybody really care about the customer? Uber has done an amazing job of turning me from an enthusiastic fan into an angry user. I have been trying to get help with this for about a month. Because I can no longer use Uber I have opened accounts with Rappi and Lyft (by the way my card works just fine with their apps). Anyway Id really like some help with this before I am forced to terminate my relationship with Uber.

User's recommendation: Lyft.

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ID
#1917098 Review #1917098 is a subjective opinion of poster.
Service
Uber Taxi Service
Pros
  • Great coverage
Cons
  • Difficulty with payment method
  • Customer support nonexistant
  • Actively avoid talking to their own customers
Preferred solution
Fix the issue with my credit card. Works everywhere but Uber