Junior Reviewer
THE ONLY TIME THEY CARE ABOUT YOU IS WHEN THEY WANT A GENEROUS CONTRIBUTION For almost 2 years I’ve been trying to get some answers from Johns Hopkins Hospital about the shameful, substandard care I received during my terrifying 6 week hospitalization. My wife...
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2 comments
#1074374

Iwas also treated horribly myself. Dropped on the toilet seat after spinal fusion wasn't my idea of part if healing! The nurse insisted that I go as I was flushed and not feeling well at all from them not making sure I had food to eat.

Soo much to say by too exhausted right now!

Never again!!!

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ID
#605069 Review #605069 is a subjective opinion of poster.
Location
Baltimore, Maryland
Cons
  • Being stonewalled and lied to
  • No followuo once discharged
  • Pompous administrators
Reason of review
Poor customer service
Junior Reviewer
Recently I saw an article on the web where they interviewed John Hundt, Administrator Department of Surgery, Surgical Sciences Functional Unit about his job at Johns Hopkins Hospital. He was asked “What keeps you here?” he replied “I think I have the best job in the...
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1 comment
#899587

Typical of Johns Hopkins Hospital false advertising. Their public relations materials and brochures are like the photos on the frozen dinner you find in the grocery store. A wonderful photo of a delicious looking meal on the outside of the box but tasteless grey *** on the inside.

ID
#546197 Review #546197 is a subjective opinion of poster.
Location
Baltimore, Maryland
Cons
  • Bedside manor of doctors
  • Administrative snowjob
Reason of review
Not as described/ advertised
Loss
$25000
Preferred solution
Let the company propose a solution
Junior Reviewer
Last year I spent 6 long terrifying, frustrating, humiliating weeks in Johns Hopkins Hospital. It was by far the worst experience I have ever lived through. Laying there hooked to wires, tubes and hoses, not knowing what went wrong, what was being done to me, seldom...
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ID
#531394 Review #531394 is a subjective opinion of poster.
Location
Baltimore, Maryland
Reason of review
sub-standard care
Loss
$50000
Junior Reviewer

The Joint Commission has little or no value.

On December 13, 2013 I mailed complaint to Ronald R. Peterson, President,The Johns Hopkins Hospital and Health System, Maryland Department of Health & Hygiene Office of Health Care Quality, The Joint Commission Office of Quality Monitoring and Stacy BaldwinAdministrative Director, Cardiac Surgery, Johns Hopkins Medicine. On December 30, 2013 I received this unsigned, anonymous correspondence from The Joint Commission: "Dear Mr. Glynn: We are writing in response to the concerns you shared with The Joint Commission. We have reviewed our records and determined that Johns Hopkins Hospital, 1800 Orleans Street, Baltimore, MD 21287 is not currently accredited by The Joint Commission. Therefore, we have no authority to evaluate your complaint. We encourage you to contact the organization directly for resolution. You may also want to contact the Maryland State Department of Health to see if they can address your concern(s). Please include the incident number indicated at the top of this letter on any future correspondence regarding this matter. Sincerely, Office of Quality Monitoring" I should have know by that reply that I was not dealing with a very competent organization. It took 5 phone calls before I was told that I needed to use the main office address not the hospital address for my conplaint to be processed. It seems like the front office need some training and supervision and maybe some competent employees. Between December 30, 2013 and February 26, 2014 I updated Incident #91938XZZ-5e2062HOQ numerous times. No updates were ever confirmed or acknowledged. February 26, 2014 I received another insulting, unsigned, anonymous form letter from The Joint Commission stating "Recently, you contacted The Joint Commission about The Johns Hopkins Hospital, a Joint Commission accredited organization. We contacted the organization regarding your concerns and asked for their written response. After our comprehensive review, we have determined that their response is acceptable at this time." The definition of comprehensive is "complete; including all or nearly all elements or aspects of something." Since I was never questioned, included or given an opportunity challenge Johns Hopkins Hospital’s response their review was one sided and protects their dues paying members. Since neither The Joint Commission or Johns Hopkins Hospital will release the result of the review I can only assume that they are hiding something from the person who filed the complaint or ashamed of what is in the report or protecting their credibility. Unsatisfied with the generic form letter of February 26, 2014 I called The Joint Commission office On February 17, 2014. I spoke to a Ms. Levi and was told was told it is your policy never to sign letters or release findings. I asked to speak with Director. I was given Anita Giuntloi’s number. Called and left voice message. Feb 28, 2014 I was called by Marie, returned the call and set up call with Anita Giuntoli, Associate Director, Office of Quality Monitoring for Monday, March 3, 2014 at 3:00 pm. March 3, 2014 Marie called and rescheduled for 1:00 today March 3, 2014, 1:00 pm to 1:45 had phone conversation with Anita Giuntoli. Went over my list, talked about The Joint Commission’s role, my concerns, and again it was stated that their policy was to never release review findings. I said I would email a file that contained all the issues we discussed and I did. March 4, 2014, this email was received: Hello Mr. Glynn, Thank you for the time and information you shared with us on the phone today. I wanted for you to know I have received your email and will initiate review and analysis. Let us know how things go with your contacting the organization. We will talk with you again towards the beginning of next week to provide an update. Again, my sincere thanks. Anita THAN NEVER HAPPENED AND NONE OF MY INCIDENT UPDATES WERE EVER ACKNOWLEDGED!March 4, 2014, this email was received: Hello Mr. Glynn, Thank you for the time and information you shared with us on the phone today. I wanted for you to know I have received your email and will initiate review and analysis. Let us know how things go with your contacting the organization. We will talk with you again towards the beginning of next week to provide an update. Again, my sincere thanks. Anita THAN NEVER HAPPENED AND NONE OF MY INCIDENT UPDATES WERE EVER ACKNOWLEDGED! On July 3, 2014 I received another letter from The Joint Commission. This letter was identical to the insulting, unsigned, anonymous form letter I received on February 26, 2014. Just exactly what did The Joint Commission do during the 18 weeks between letters? It appears to me that The Joint Commission and Johns Hopkins Hospital are on the same page when responding to patient complaints. Hear no evil, see no evil, speak no evil and if we drag it out long enough and just ignore it maybe it will go away. The Joint Commission gives hospitals many opportunities to correct their deficiencies and rarely does a hospital lose its accreditation. But during this process The Joint Commission collects large fees for reviews, consultations and any assistance they provide. It appears that financial success takes priority over patient care and safety. Why is a hospital provided so many chances to get things right and their response kept secret but the patient who filed the complaint is only worthy of an anonymous, unsigned form letter. Since neither The Joint Commission or Johns Hopkins Hospital will release any information about what was reviewed and analyzed or how the hospital responded I think is a fair assumption to think that both organizations are hiding something, embarrassed by their findings and protecting each other. Some examples of their credibility within the health community: "The fundamental structure of the Joint Commission doesn't make sense. It's one big built-in conflict, and the fact that Medicare allows it is appalling." "If you added up all the adverse events in hospitals, they would probably be about the third leading cause of death. The public should be screaming that we deserve better." "For instance, Maryland hospitals reported that none of the millions of patients treated from 2004 to 2006 suffered from advanced pressure ulcers, or bedsores, an astonishing statistic given that bedsores are a common ailment caused by lying down too long.After a push by state and hospital officials to improve reporting, the number increased to 144 in fiscal 2011 before falling to 52 in fiscal 2013. But national statistics suggest that even those figures are low. Federal data show that, on average, about 0.6 percent of patients get bedsores that progress to the advanced state — a rate that would translate to more than 4,000 cases a year in Maryland." The fact that The Joint Commission, which accredits the majority of the nations hospitals, is not a very creditable organization is scary. As far as I can tell The Joint Commission is a self-appointed organization that lives in an Ivory Tower and answers to nobody. There is no process to file a complaint about them. I updated my Incident File numerous time but the updates were never acknowledged. On July 3, 2014 I received another letter from The Joint Commission. This letter was identical to the insulting, unsigned, anonymous form letter I received on February 26, 2014. Just exactly what did The Joint Commission do during the 18 weeks between letters? It appears to me that The Joint Commission and Johns Hopkins Hospital are on the same page when responding to patient complaints. Hear no evil, see no evil, speak no evil and if we drag it out long enough and just ignore it maybe it will go away. The Joint Commission gives hospitals many opportunities to correct their deficiencies and rarely does a hospital lose its accreditation. But during this process The Joint Commission collects large fees for reviews, consultations and any assistance they provide. It appears that financial success takes priority over patient care and safety. Why is a hospital provided so many chances to get things right and their response kept secret but the patient who filed the complaint is only worthy of an anonymous, unsigned form letter. Since neither The Joint Commission or Johns Hopkins Hospital will release any information about what was reviewed and analyzed or how the hospital responded I think is a fair assumption to think that both organizations are hiding something, embarrassed by their findings and protecting each other. Some examples of their credibility within the health community: "The fundamental structure of the Joint Commission doesn't make sense. It's one big built-in conflict, and the fact that Medicare allows it is appalling." "If you added up all the adverse events in hospitals, they would probably be about the third leading cause of death. The public should be screaming that we deserve better." "For instance, Maryland hospitals reported that none of the millions of patients treated from 2004 to 2006 suffered from advanced pressure ulcers, or bedsores, an astonishing statistic given that bedsores are a common ailment caused by lying down too long.After a push by state and hospital officials to improve reporting, the number increased to 144 in fiscal 2011 before falling to 52 in fiscal 2013. But national statistics suggest that even those figures are low. Federal data show that, on average, about 0.6 percent of patients get bedsores that progress to the advanced state — a rate that would translate to more than 4,000 cases a year in Maryland." The fact that The Joint Commission, which accredits the majority of the nations hospitals, is not a very creditable organization is scary. As far as I can tell The Joint Commission is a self-appointed organization that lives in an Ivory Tower and answers to nobody. There is no process to file a complaint about them.
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ID
#525756 Review #525756 is a subjective opinion of poster.
Location
Frederick, Maryland
Reason of review
Not as described/ advertised
Loss
$250000
Preferred solution
Let the company propose a solution
Junior Reviewer
Johns Hopkins Hospital’s Questionable AdministrationAfter my disastrous 6 week stay at Johns Hopkins Hospital I contacted the administration about the care I received. Although Stacey Baldwin, Administrative Director, Cardiac Surgery apologized a lot in writing and...
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ID
#512287 Review #512287 is a subjective opinion of poster.
Location
Baltimore, Maryland
Loss
$250
Junior Reviewer

I’d rather die than set foot in Johns Hopkins Hospital again, #2.

Episode #2, The Endoscopy Disaster Because of the still unexplained damage to my esophagus I could not swallow liquids or solid food. About 8 days after I had the surgery a nasal feeding tube was inserted. By April I had lost about 30 pounds and it was recommended that I have a PEG feeding tube inserted in my stomach. The surgery was scheduled for April 3, 2013. At 11:45 a.m. a crew came to my room, loaded me on to a gurney and took me down to the Endoscopy Unit area. There I was wheeled into a curtained cubicle and the curtain was closed. I was not given a call button, a bedpan or a suction machine At this time I still did not have the ability to speak or walk. I laid there terrified for over 4 hours, being alone, laying in my own urine, without a call button, bedpan, suction machine, worried that I would choke to death on my own phlegm. Finally around 4:00 p.m. I used every bit of strength I had and reached a tissue box which I threw over the curtain. A nurse opened the curtain and said "Oh, we didn’t know you were here". My wife had called the hospital numerous times during this period and got numerous answers but nobody really knew where I was at. I was taken from my room at 11:45 a.m. and was not returned to my room until 7 hours later for what I was told was a 20 minute procedure. In my correspondence both John Hundt, Administrator, Department of Surgery and Stacey Baldwin, Administrative Director they trivialized this incident and referred to it as a "delay" and offered weak excuses. It was not a "delay", it was a total system failure. A day later my wife was given a photocopied 8.5" x 4" piece of paper that read "Let us make it up to you" along with a $10.00 Shell gas card, a one time parking ticket, and Johns Hopkins $5.00 gift card. No one ever spoke to me or verbally apologized to me about this incident. Do they really think a few token gifts would make up for my ordeal and the stress my wife suffered? We found this token gesture quite insulting. In Stacey Baldwin’s letter of January 24, 2014 she quotes Patricia Lambert Gent, Nurse Manager stating "I deeply apologize for your experience while you were in the Endoscopy Department. The 4 hour delay you mentioned was due in part from adjustments our staff members were making in response to the recent expansion of the new unit in the new clinical building". In John Hundt's letter of March 20, 2014 he states "The RN caring for you left our employment and is not available to help us with any additional facts particular to your case. The manager is also new and did not have any knowledge of your case". For a man who claims to have documentation to support everything he says but has no documentation of this incident is not a very competent administrator but seems quite good at creating smokescreens. There seems to be a serious lack of communication between Stacey Baldwin, John Hundt and the staff. It is the critically ill patient that suffers. A few paragraphs later in this same letter all of a sudden he is very knowledgeable about the incident, knows everything that went wrong and how to fix it. I won’t bore you with the long paragraphs but this will give you an idea of what they contained.a) An additional Patient Services Coordinator was hired........................................b) A new nursing facilitator role was created as well..............................................c) The Nurse Manager re-educated staff and facilitators........................................d) Audits are being conducted tracking an trending................................................ These paragraphs appear to be copied and pasted from Johns Hopkins Hospital’s response to the complaint I filed with the Joint Commission. I said "appear to be" because Johns Hopkins ignored my request to see their response and the Joint Commission’s policy is not to release the Incident Report response even though I was the one who filed the complaint, in fact all they do is send you an anonymous unsigned letter saying they have accepted the hospitals response. I found the response to this whole episode by John Hundt, Administrator, Department of Surgery intellectually insulting and his frequent use of the phrase "We strive for excellence in the care of out patients" very hypocritical.It appears to me that John Hundt, Administrator, Department of Surgery has no respect for patients at Johns Hopkins Hospital. He can go into great detail about how they are improving their major deficiencies when he has to answer to an accreditation organization but can trivialize the trauma a patient suffered as a "delay".
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1 comment
#1000116

I thought Johns Hopkins Hospital was the best around ,was I every wrong. h

ID
#503769 Review #503769 is a subjective opinion of poster.
Location
Baltimore, Maryland
Loss
$250000
Junior Reviewer
I’d rather die than set foot in Johns Hopkins Hospital again. Episode #1, Communication Problems The Johns Hopkins Hospital Public Relations Department has done a outstanding job creating a myth that the hospital is the most perfect, can do no wrong institution. ...
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ID
#501092 Review #501092 is a subjective opinion of poster.
Location
Frederick, Maryland
Loss
$250000