Colleen S Fks

Lazada Philippines - My bank acct is deducted but my lazada wallet is empty

Lazada Philippines - My bank acct is deducted but my lazada wallet is empty
Lazada Philippines - My bank acct is deducted but my lazada wallet is empty - Image 2
I cashed in to my lazadawallet. It was unsuccessful but it was already deducted on my bank. I tried to complain but the form required me to upload a pic but i cant upload a picture promting that theres no app for it. I want my money back!
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Loss:
$160

Preferred solution: Full refund

1 comment
lazadaph

Hi Colleen S, we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know your active email address that was registered on your Lazada account?Thanks!

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Colleen S Fks
map-marker Quezon City, Manila

Lazada Philippines - Already paid my laz wallet is still empty

Lazada Philippines - Already paid my laz wallet is still empty
Lazada Philippines - Already paid my laz wallet is still empty - Image 2

I cashed in to my lazada wallet from my bpi. It was unsuccessful as per lazada but was deducted already on my bank account.

Tried using the form to recover it but i cant upload pictures so i cant get through my complaint.

Please do something i want my money back. colleenevascosalubo@***.com

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1 comment
lazadaph

Hi Colleen, we are sorry to hear about what happened and we appreciate that you reached out to us. Upon checking in our system, it seems that the email address that you have provided was invalid.

May we know the correct one or the email address that is tied up to your Lazada account so we could use it as our reference and to better assist you? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!