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Uber - Unauthorized charges

Uber - Unauthorized charges
Uber - Unauthorized charges
Uber - Unauthorized charges
Uber - Unauthorized charges
Uber - Unauthorized charges
Uber - Unauthorized charges
I think my account was hacked because I had 6 charges of $100 each and I received emails about two trips I didn't authorize. My bank called me and notified me of the fraudulent activity, and when I tried to log in to Uber my password had been changed. I finally got into my account and noticed that my ride history was wiped clean. Each charge was for $100 in Uber cash. I emailed Uber support and they told me it was from a separate Uber account that shares a payment method with my account. I only have one account yet they claim that it is in my name. I don't live in Houston, and I was in a completely different city at the time.

User's recommendation: Use Lyft instead.

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ID
#1915084 Review #1915084 is a subjective opinion of poster.
Pros
  • Usually super drivers
  • Driver was great
Cons
  • Hacked account
  • No real customer service
Loss
$622
Preferred solution
Full refund