CSM Bakery Products - Cake had foreign object in it and was under baked.
I bought a cake at a bakery that they distribute cakes to. It contained a foreign object and was under baked. They never followed up with me. I even spoke to the main man over the company "Eric Wagner" and he never followed up. I am very disappointed by this event. I was told I would hear back in a reasonable amount of time but never did. I do not know how much longer they expect me to retain the cake in my freezer. It is over 3 months now. All they had to do was send me a return label or something. I never was even offered a reimbursement. The company did not even care that I cracked my tooth. This is poor customer service at its highest level!
I purchased a birthday cake from the Wal-Mart bakery and it contained pieced of hard crystals in it. It cracked my back tooth. They never gave me a refund. I called customer service and they said to retain the cake and directed me to CSM bakery. Now, three months later...
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