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Rosen Hyundai of Algonquin - Damage done while serviced

Brought my wife's Tucson in for an oil change on May 1st, and left with a crack in the windshield. There was no previous damage to the the windshield. Jeff B., the service manager, let us see the video footage from when the car was initially brought in and there was no visible damage. He then told us about the additional footage in the building where the car is actually serviced, but could not be viewed because the owner was not there that day. He said we could view the additional footage on May 4th at 10am when the owner came in. While on the way there we got a call from the owner, Scott Levy, at 9:45am saying "there's an issue with the video and that we wouldn't be able to view the footage until I.T. came to cue it up". I responded saying "ok me and my wife are 10min away, we can talk about further when we arrive". When we met with Scott and Jeff, Jeff was cordial but Scott seemed to be defensive. I asked Scott when would we be able to see the footage, and he told me when the I.T. person shows up and that he had no idea when that was going to be. He then tells me "this damage could've been caused by anything, but it wasn't done here" then I asked "how would you know that if you haven't seen the tape?" Then angrily he responds "I'm not paying for a windshield!" and storms off into his office. We have experienced great customer service here until this situation happened. We didn't even get a pre service inspection sheet on May 1st. Everything about their conduct on those days were very sketchy and we were given absolutely no help in finding a resolution.
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#1911908 Review #1911908 is a subjective opinion of poster.
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