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Total Wireless - Phone hasnt came but charged

So first off, I would like to start by addressing the situation. 1.current phone damaged so i decided to order new iPhone 7 plus from them. 2 I have been with them since 2016, up until now I loved service. I have decided to sever ties completely after loosing $246.93...
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Hi Keonna M. This is Alex from Total Wireless.

We sincely apologize for the inconvenience this may have caused you. We understand where you are coming from. Let us take a closer look on what's going on so we can work with it and get this resolved. To assist you with it, please chat with us at

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you

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#1906067 Review #1906067 is a subjective opinion of poster.
  • Price of service
  • Incompentency
  • Massive mistake
Preferred solution
I need a full refund and a total apology for this hot mess of a business.