luay Gorgees
map-marker Fort Polk, Louisiana

Usa Discounters - This is, BY FAR, the worst experience I have ever had with any purchase I have ever made in my life

I dont know where to start from, ohh well, i made a mistake financing engagement ring from them, the price was sky high, the quality is not certified at all even thou they told me the will send me the diamond certification after i make the transaction because the have to request it from the corporation, ohh well, they gave me a piece of paper shows the rings specifications signed by the store manager, totally lied to me, then comes the bad payment plan they have where there is no account that you can log in and pay your bills or see your bill getting paid so sometimes or many times the charged me twice for the same payment and when i call them, they apologize and tell me " ohh i apologize the guy must been ran your check twice by a mistake" are you *** kidding me, a professional company uses written checks every month to collect payments and one person does it all and makes 3 times the same mistake with the same person? this is just unbelievable, anyways, I had my fair share of screaming and frustrating times and i was just waiting to pay it off and never deal with this unprofessional company again until today my wife showed the ring and it was discolored and there I just lost it, OHHH MYYYY EFFFIN GOOOD, they sold the ring as of its diamond and WHITE GOLD not white gold plated, even the *** certificate says 14K white gold, and I asked the lady specifically if it was white gold because that what my wife likes, and she told YES it is and it never changes color and here we are in less than a year it is yellow not white any more the bras is showing and I am very very angry.. this is nothing but a pure fraud, they lied to me and charged me triple what the ring worth and I was ok with it if it was real not fake, anyways lesson learned BUT its not gonna end this way, I am going to the store just to see what they have to say and I am going to sue this company, I will spend whatever I have and do whatever it take to sue them, I had enough frustration and lying into my face. DO NOT MAKE ANY PURCHASE FROM THIS COMPANY.
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Loss:
$1500
4 comments
Guest

To Allison.....white gold is an alloy of what is commonly known as yellow gold. It is not dipped or plated. It's ok that you are confused but not ok that you are rude.

Guest

I sympathize! I hope USA Discounters/Fletcher's Jewelers Customer Service is able to resolve your distressful situation. It is unfortunate a company that claims it services the military community, which sacrifices so much for their country, appears to have such little regard for their customers.

Guest

ALL white gold is yellow gold that is rhodium plated. Therefore all white gold is "plated".

After time the rhodium plating will wear off and turn yellow, how long this takes depends on the acidity of your wifes skin. This is easily remedied by getting it re-rhodium plated or "rhodium dipped".

The ring you purchased IS real.

Do research before you make a complaint like this. Your ignorance is not a basis for complaint.

Jailon Eec

I understand how special an engagement ring is and I am sorry to hear that you have some outstanding questions and concerns.

My name is Rhiannon, I am a customer service representative at USA Discounters.

We are committed to helping you solve this issue. You may visit our store or send me an email at: CustomerSvc@usadiscounters.net and I will be happy to help.

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