Update by user May 06, 2020
No happened , no contact from seller or Aliexpress customer service
Original review posted by user May 04, 2020
Dear all, I ordered a smartphone on the website Aliexpress.The seller is "Shenzen JTWX Shop" . Date order: 07 April 2020 Reception order : 25 April 2020 My order was a smartphone Huawei Mate 20 X siliver phantom 6Go/128Go It's really strange because I can't see my order on the website. My order doesn't appear anywhere. When I switch my old smartphone with the new, I lost all my data. When I connect to aliexpress with my account, no order except an old order (01/2018). I contacted the seller to receive an invoice but the seller doesn't sent my invoice. He didn't anwer me since 3 days however I saw that my messages were read ! As I don't find my order, I don't have an order number to make a dispute ! Second problem, when I wanted to register my smartphone on huawei web site, I can see that the warranty was over ! It had to be a new product !! And the description of this product was different (color blue against siliver phantom) This smartphone is not as described on aliexpress web site and the worst it's not a new product (as described) but it's surely a reconditioned product. In doubt, I call the Huawei customer service and when the customer service checks this smartphone with the Serial Number, it appears that the warranty is really over (since 30 March 2020). For your information I bought this smartphone on 07 April 2020 !! In fact the customer service confirms me that it's not a new product but it's a reconditioned product. Furthermore, this smartphone have a problem, I have difficulties to restart it. This explains why the seller doesn't send me an invoice. It's a shame ! My bank account has been debited the 08 April 2020 of 524,48 from ALIEXPRESS.com Luxembourg !! The days pass and I'm afraid that the seller doesn't want refund me or make an exchange. I shop with confidence !!, WATCH OUT FOR SHENZEN JTWX Shop !! I hope you will find a solution together with the seller Shenzen JTWX Shop Please HELP ME ! To be continued.... Thibaut COIGNET
User's recommendation: Watch out for "Shenzen JTWX Shop" on Aliexpress web site.