Direct Home Counseling did not produce what they promised.
DHC contacted me to help with my loan modification. They stated that they work directly with Chase loan underwriters. My information would be submitted for pre-approval to modify my mortgage at 2% 30 year fixed loan. I was pre-approved. Jason Henry said that they guarantee a modification, or I don't pay. I did pay the $3500 and after a year of submitting and resubmitting my application, I was declined by Chase. I attempted to contact my case manager Erick Rosas for direction. I have been unsuccessful in making contact, and he has not attempted to contact me. I was left handling my case with Chase, trying to prevent foreclosure on my home. I tried to email the company, but it was returned undeliverable. I am submitting complaints to the authorities, to receive a refund of $3500. per their guarantee.
Los Angeles, California
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