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Roca Labs - Side Effects

I bought the Roca Lab product to tried it out. Unfortunately, I had gastrointestinal side effects from the product. Therefore, I emailed the "chat" line with a simple question about the return policy. Now, I admit that I did not read closely the return product but the message I received was rude, demeaning, and definitely not supportive. Here is the my point of this complaint. I spent a lot of money and do not expect to be treated in such an unprofessional manner. First the company did not assess why I was asking the question but jumped into a defensive dialogue of why the product was successful and surely I was the one who had the problem. I am concerned because I might have had a life-alternating problem from the product and they would not know or understand why I was asking the question. Here I am ingesting an "unknown" product, are they not concern? What is the companies responsibility? Instead I was "lectured" on how fat I am and how I let this happen to me (see email message below). First, as one who has expertise working with patients who need to change detrimental lifestyle behaviors, this approach is not necessary, helpful, consumer orientated, or research based. Additionally, documentation of weight loss for "success" and money return seems somewhat flawed. So, I only have to submit a before and after picture of myself in order to get money back if I lose weight (regardless of side effects). My only conclusion is that my side effects are not important to the company and I am not allowing myself to be successful. As a consumer, I am quite distressed that I spent this amount of money, have had side effects, and have been treated in this manner (see below). This is so contrary to any other product or medication requirement on the market. It is clear that there is no recourse and money lost. However, as a member of the health care team, I certainly will not encourage anyone to purchase this product. K Brinkley PhD, RN, CNE EMAIL message from Roca Lab: Mar 3 3:56pmHi Karen, First, the Formula is designed to always work. ALWAYS. It will always expand in the stomach to leave little room for food intake. As explained, your commitment is a MUST. Some of the 70,000+ YouTube videos are posted on the success wall. FYI -- 72% of users of the Formula that thought the Formula was not helpful at first, read instructions and, along with a change of attitude, succeeded. You should know that psychological reasons that led you to be overweight can also now interfere with your success. Please read the instructions and the psychological obstacles to success and try again with different attitude. Roca Labs return policy is very clear and is stated to every customer in numerous places prior to buying: 1. On the FAQ2. In a video about the return policy3. On the Qualification Form4. on the Return page5. On the payment page6. In 2 emails7. On the kit’s seal in big letters 8. In a video about the commitment to the process9. Term & Conditions You should know that we are here to assist you in reaching your weight loss goal and AVOID the dangerous gastric bypass surgery. Bottom LineWe are sorry, but we don't accept returns in anyway, but we will help you succeed. You want Money Back?Roca Labs loves to reward for success. That is why the ONLY way to get money back is to SUCCEED. Roca Labs does not reward failure and there are no returns whatsoever (similar to the gastric bypass surgery procedure). Thanks, Support Tracy 05 professional who has worked in the area of behavioral change I As a professional educator and nurse I was
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9 comments
#1134625

Have you seen the action against Roca with the FTC? Please place your complaint there. They are in really bad trouble and the response to you is prohibited by their current agreement.

www.ftc.gov

Go to: File a customer complaint.

More details:

https://www.ftc.gov/news-events/press-releases/2015/09/ftc-sues-marketers-who-used-gag-clauses-monetary-threats-lawsuits

#915869

Dear PissedConsumer User:

Not everyone believes you should have the right to express yourself about the companies who take your hard-earned money for their products and services. Roca Labs certainly does not.

Please read on to learn about the legal campaign Roca Labs is undertaking to punish consumers who complain about its products.

Roca Labs is doing whatever it can to identify former customers and others who have posted their comments here so it can take legal action against them to prevent them from expressing themselves and informing other consumers about their experiences. PissedConsumer is fighting the actions of Roca Labs in the courts. Our attorneys have filed papers in two different states demonstrating that the law prohibits these actions by Roca Labs. But Roca Labs is not waiting for a ruling – it is suing customers to shut down their speech and, if possible, obtain “damages” to intimidate others from speaking.

Roca Labs seems likely continue to sue customers who speak out until a judge stops them.

We hope that happens soon, but it may take months to obtain a ruling. We cannot provide legal advice or representation to users, however. Therefore, you may wish to seek legal counsel if you have concerns about a review you have posted here.

Your lawyer may contact us via legal@***.com.

You should also review our takedown policy at http://www.pissedconsumer.com/static/publications/pissed-consumer-questions-and-answers-faq-2.html to inform yourself as to what measures you can take to voluntarily request the removal of your own PissedConsumer review, if you wish to do so.

Click here for important news to Roca Labs reviewers on PissedConsumer: http://www.pissedconsumer.com/static/roca-labs-fundraising.html PissedConsumer Team

#850072

NOTICE TO PISSED CONSUMER POSTER

This notice is from Roca Labs (the “Company”) and is an attempt to communicate with you regarding your anonymous posting on this website. We will be seeking a court order to obtain your name and contact information if you do not reply to this notice.

The Company has thousands of satisfied customers who achieved their weight loss goals and changed their lives with our products (see http://rocalabs.com/before-and-after/). If you are an actual purchaser of any product from the Company, we are sorry that you did not have a great experience. However, we believe that your review violates the terms and conditions (http://rocalabs.com/terms/) of your purchase. We hereby give you notice of your breach of the purchase agreement and demand that you IMMEDIATELY cure your breach by removing this posting.

Roca Labs has been harmed by your posting and will hold you financially responsible for any damages that we suffer.

In addition, we believe that your posting contains blatantly false, malicious, defamatory, libelous and slanderous statements. We have suffered great financial harm by these statements and we will seek damages if you do not retract these statements.

If you are not a customer and are pretending to be one, be advised that we have been injured by your blatantly false, malicious, defamatory, libelous and slanderous statements. We have suffered great financial harm by these statements and we will seek damages if you do not retract these statements.

Please contact us immediately at legal5@rocalabs.com to resolve this matter. The Company will take all necessary and appropriate legal action to protect our rights.

Our goal is to resolve this problem without litigation, and hope that you will immediately contact the Company.

#1027231
@Legal Team

Oh shut the *** up. Thank God for this website or I might have been a sucker, too.

Pound sand ROCA!

Ahhh, the First Amendment is a wonderful thing.

Bye Felicia

#829774

I am guessing that this stuff contains garcinia cambogia and hoodia gordonii. They make you feel full and taste rancid.

You can purchase them on ebay and they are not expensive if you purchase in bulk powders. Do NOT purchase them in pill form! It will not work.

One (heaping) tablespoon of each in a smoothie is the best way to take it but don't expect much in the way of flavor. There is one good thing about these herbs though; they DO work if you follow these directions and you WON'T empty your wallet/purse doing so.

#820622

Hi kbawel. I have to agree that this kind of approach to a customer is not good.

That's for sure. But before passing any judgment on them, I would like to ask you a question. If you had those kind of side effect, than there's something wrong with your digestive system. I looked on their website and found that they allow you to consult your personal Dr.

before you order. After all, how can they possibly forbid you to do so?! I don't state that you knew that something was not ok with your digestion and bought it anyway... I'm just saying that if I were you, I would first of all ask my doctor what he/she thinks about it and if he says 'ok' I would buy it.

Maybe you indeed did something wrong that caused that side effects.

Did you consult with your Dr. after that?

#806092

OMG!!!! I cannot believe the unprofessional demeaning language used by this company!

They use intimidation tactics and belittling to protect their product from complaints.

Frankly, i don't care if this worked to give you the perfect body in 20 minutes after swallowing and tasted like strawberries.....their customer relations alone would never allow me to buy from them! I will be forwarding this info to everyone i know and on every social media site so that everyone will be aware of how awful they are and when they're all out of customers lets see how their attitude is!- SICKENING!!!!

Gina- a kind and considerate individual who has worked in the field of behavior modification for 15 years!!!!

#801295

Its pretty obvious that this "Tracy" has never been over weight due to the fact that shes basically calling you out as a loser and failure good customer service requires compassion and this *** doesn't have it and has NO business giving anybody advice on this product shes never used so the information shes giving you is based on HER opinion not facts! Shes basing her facts on YouTube Videos lolol anybody can go on you tube and post whatever they want.

#798981

OMG! SO rude!

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#478460 Review #478460 is a subjective opinion of poster.
Location
San Jose, California