kdd D
map-marker Raleigh, North Carolina

Capital One Auto sold my account to Onyx

I am sooo pissed. Capital One Auto Finance sold my car loan to Onyx. SO what's the scheme? Capital One supposedly per their customer service bought Onyx Acceptance Auto years ago. I wonder if it is really the other way around. Use one company because the name is known and then switch it over to the real companies' name. I called Capital One and no one could give me an explanation. I have heard horror syories about Onyx why would I want them to finance my loan. I can't go through Capital One to refinance for a lower payment, but they can just sell my account to one of their own companies. Not fair!
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Loss:
$21000
13 comments
Guest

Onyx sold their company to capital one awhile ago so everything must of got transferred, I had a great experience with onyx, but not so much cap one... Don't rag on onyx for selling their company blame the people who own you now :P

Guest

Capital One lost my payment. I can confirm someone cashed the money order.

It was made out to capital one bank yet they have no record. How much money do you suppose they make each year by getting an extra payment from just a fraction of the cardholders?

Millions? Now they are raising the interest rate and putting late fees on.

Guest

I financed a car with Onyx in 2001 and paid the loan off in full in 2006 and received the title. I checked my credit report and its showing Onyx reports they transferred the loan to Capital One.

Capital One appears on my credit report TWICE reporting it as a charge off. I called Capital One "awful" reps I spoke with say they have no record of record of the loan?? Onyx has no number, these two have destroyed my credit!

I disputed it and the credit bureau 30 days later say its verified, wtf? I sent a letter to dispute dept of Capital One and no response..Im PISSED!!!

Guest

I am attempting to google Onyx to find the phone number to get ahold of them and I CAN'T. How freakin' hard is it to find there phone number? I mean, a phone number that actually works and gets me through to a live person?

Guest

Capital One is horrible. My previous loan company Onyx sold my loan to Capital One Auto Finance and everything changed.

My other company allowed me a 10 day grace period but when I signed the loan but with Capital One Auto I was told they don't have a grace period because they don't charge late fees and instead the amound acrues interest or some bull... it was while back so I'm not exact on wording sorry. Now I notice that even though my loan is due on the 28th and Im sending it between the 1st and the 5th of the month that they are now charging me $30 late fees and $15 administrative fees. Sometimes even when I send it out on time I am still seeing these fees.

Capital One Auto Finance is a total rip off. I'm paying off my car in total at mid December... because I am so close to my last payment (June) and just want to stop dealing with them...

Never again. They are ***.

Guest

I was never told by Capital One my loan was sold to Onyx and I can't find a way to pay online either. Contacting them is a nightmare.

I was on hold for 10 minutes and then they said they couldn't take my call, to call later. Idiots.

Guest

you all pick my car up for passed due amount i payed the amount that you all wanted me to pay the car was not the same when i picked it up i reported to and nothing has been done about it i called and called but no one seem as if they want to do anything about it i guess you all want me to pay for a car that they took everthing off of it that they wanted and i never did get the things that was in my car back ever time i call the people that pick the car up i dont get and answer are they just dont call back

Guest

Onyx is actually a great company. I financed through them a long time ago before CapitalOne bought them up.

I was pissed when I got sold to CapitalOne because I had never had any problems with Onyx but during the transistion to CapitalOne, my automatic payment got lost and a month later I got a call from CapitalOne saying I owed two payments!! I had no choice but to make both payments but after looking in Onyx's system the auto pay was clearly still set up so it was CapitalOne that screwed up. It took two months and several faxes later to get the late fees refunded.

After that I swore I was paying off all I owed to CapitalOne and never using their services again. Really, I would be happy about moving to Onyx.

Funny thing is, they sold me back to Onyx, but I had already paid off my loan a week before. Go figure.

Guest

My loan started w/ Onyx & ended up w/ Capital one & now back to Onyx.I have'nt had any problems w/ capital one that I did'nt create, I'm still paying one loan though.

Guest

:) Cut out the middle man and get your financing with the bank first.

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