craig balloon b

eDreams - Horrible, Unethical Company

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In October 2019, we booked tix for end of August with Edreams and paid for 'cancel for any reason' insurance. We notified them on July 8, 2020 that we were cancelling our tickets and they responded with an email acknowledging they received our request and they would update us on the status-today I spoke with a 'service rep' named Anukriti who denied they'd ever received a request and that we'd asked for vouchers--LIKE THAT MAKES SENSE? I have the email and upon checking Edreams website for status, THEY HAVE DONE NOTHING WITH OUR REQUEST SINCE WE FILED IT. We inquired with the individual airline who stated they do not issue refunds for third party vendors. Now they say the ticket is 'expired' because its over a year since purchase. THEY ALLOWED THIS TO HAPPEN--we did business with them many time but NEVER AGAIN--VA
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Loss:
$300
Cons:
  • Total rip-off

Preferred solution: Full refund

User's recommendation: AVOID AT ALL COSTS--RIPOFF!

craig balloon b
map-marker Cleveland, Ohio

StubHub - BUYER BEWARE!

The last two purchases I made on StubHub were cancelled by sellers who backed out. The first time they got me 3 other tickets to the same game, good seats, but the second time I am 'out of luck' because no tickets are available. Unless I want to pay almost $700 for three seats! I have waited over 10 YEARS for "Joseph" to come back to my city and take my 80 year old Mom, and NOW WE ARE OUT OF LUCK and she will likely NEVER SEE IT!~ I did get a full refund plus a $65 'account credit' for my 'trouble', but I have NO RECOURSE in buying other tickets! BUYER BEWARE!
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1 comment
Guest

What the *** did you expect them to do? They don't own any of the tickets listed on their site.

If the seller if your ticket backs out, there's nothing StubHub can do if no other tickets are available. They can't pull them out of thin air for your ignorant dumb ***.

If if was that big of an issue to you, you should have bought from a PRIMARY ticket source instead of a ticket marketplace. They went above and beyond to accommodate you, I wouldn't have even cared to refund you any of the money.