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Altea Immobilier - Absolute scam, my room was horrible

1.4
Altea Immobilier - Absolute scam, my room was horrible
Altea Immobilier - Absolute scam, my room was horrible
Altea Immobilier - Absolute scam, my room was horrible
Altea - as to many people - was my first stop in Luxembourg. It provides great pictures online and I was so happy to find big bright room with lots of light... Until I arrived to Luxembourg and entered my "bright" room with no windows. The room looked nothing like the ad and the window of my room went straight to the living room, so it was covered with white film, which let in 0 light. At that moment I realised why the ad had only two pictures - they were just trying to hide the truth. I thought okay, this is ridiculous, the ad doesn't match the reality, I have my rights, they will understand that. So I emailed them with the pictures taken from the ad and my taken pictures of the real situation, asking them to change the room or at least reduce the ridiculous price because of such unfairness. The girl who answered me said she agrees the situation isn't fair, but she cannot help me with this situation and just asked if I have any other problems. How ridiculous is that? Now, everybody knows that before you move in, you don't have a chance to see the room, it's not allowed. So, no one who will move in after me will know what they are renting. The only way is to analyze the pictures and try to judge whether it could be a living room or a balcony or whatever else they made out of the space behind the window. Another problem was that they literally made two rooms out of one big room and me and my neighbour were separated only by a thin wooden wall. "The wooden wall" also had a door and the place where the handle used to be is just stuffed with toilet paper! Obviously this view hides beautifully behind a huge TV in the picture. I could go on and on about how they deal with tenants, literally ignoring any emails they don't like. Such a shame.
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#1896883 Review #1896883 is a subjective opinion of poster.
Cons
  • Fairness
  • Customer service
  • Price
Preferred solution
Let the company propose a solution