Ed M Rqr

8X8 - Unfair Practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
8x8 locks you into a contract and only allows a specific period between specific dates one time a year to end the contract. They auto renew without notifying. Even though they lock you into a minimum of 1-year they change the rates during the contract period. So you can't get out of it but they can increase your cost. They do it and the only notice is on the receipt. When you tell them you want to cancel they charge you cancellation fees equal to the remaining term. They won't provide anything in writing to show you have been canceled as of the end date of the contract. You have to call back between the specific dates which is a few days. If you don't reach someone during that time and they don't respond then it renews again for another year. Repeated requests for written acknowledgement and assurance it will cancel when contract expires are ignored.
View full review
Pros:
  • Product works
Cons:
  • Billing practices
  • Termination fees
  • Auto renewal without notice

Preferred solution: Cancel now with no early termination fees and refund charges since I requested termination.

User's recommendation: Do not do business with 8x8. Find someone else.