New Reviewer

Metro Ford of OKC - Their service side did not do their job correctly and damaged my new motor

Explore video interviews
Update by user Jun 02, 2021

Three plus months later... I heard nothing from them for another month.

I went onto their website and others and posted the FACTS of the situation again. About two hours later "Linda" called me and apologized that she had been out with family issues and she was in the...

View full review
View full review
Featured
ID
#2453604 Review #2453604 is a subjective opinion of poster.
Pros
  • Linda sales people that the sales manager pawned me off on
Cons
  • Hallmark of customer service
  • Will not make their mistakes right
Loss
$50000
Preferred solution
Let the company propose a solution
New Reviewer

Publishers Clearing House - Junk Junk Junk

Update by user Apr 25, 2019

I just received a request from pissed consumer to verify that PCH followed up with me. LOL!

They couldn't give a *** about any negative reviews. With their current business model of providing cheap overpriced junk at premium prices and charging an arm and leg for shipping and handling, and taking advantage using the pie in the sky dream of all working stiffs to win a giant jackpot and not have to work again, they will have suckers like me falling for their rhetoric and preying on us. They will be around as long as they play within the "rules". Their pillage and burn business model is sustainable as long as suckers like me are out there.

Assuming a 1000% gross margin(at a minimum) on the "premium" junk they peddle they can still afford to spend mega bucks on marketing, marketing collateral, and taking advantage of the "dream of the working man" and come out with Billions maybe even Trillions of profit dollars.

They suck, they always will suck. I just hope my post gets read before people waste their hard earned money on the junk they advertise.

Original review posted by user Mar 26, 2019
I was looking at ordering watch from PCH, overpriced in my opinion. However, a "coupon" appeared saying that I had been selected to receive mystery gifts worth $30.00. I went ahead and placed the order, expecting a pop-up to enter my payment information. Nope, got a "your order is being processed" pop up. My order arrived yesterday, what a JOKE the watch looks like one you can win in a 50 cent claw machine, cheap nylon band, and the "two year warranty" states that I have to have the watch serviced at "an authorized service center" even battery changes or the warranty is "null and void". Upon researching the watch online, there are nice watches from this mfg. for about the amount I paid, that have considerably more features including a real watch band not a nylon strap. The thirty dollar value gift is a stationary/card set. I have seen comparable sets at the dollar tree for four dollars. I also regularly receive free stationary/card sets from the charities I give to that are of higher quality than this set. to add insult to injury, they charged a total of 12.98 shipping and handling for this cheap, overpriced junk. I am proof...there is a sucker born every minute... don't fall for it, stay away from the "high quality" products offered by PCH.
View full review
1 comment
#1674308

I good a good laugh out of that one! Thanks!

ID
#1500813 Review #1500813 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$40
Preferred solution
Let the company propose a solution
New Reviewer

Failure of all doors on heat and ac system, Dodge customer service response.

I have had all of the doors on my dodge RAM 1500 fail (break the plastic door) allowing for no control over the heat or air conditioning. After researching this I found that this is preavalent on 2002-present RAM trucks, I have included the correspondence from the dodge representative after I submitted my issues. I think this is a recall item due to the safety issues involved and the fact that these parts are inferior, this being evidenced by the high failure rate for all of the trucks using this JUNK plastic door system. I also had the dealership find that my transmission pan gasket is leaking at (ONLY 69K miles) They quoted over 1500.00 for the blower repairs, and additional 650.00 for the pan gasket, with new filter for transmission. I also would point out that I am a LOYAL customer having personally purchased FIVE dodge chrysler jeep products including one this last week for a total investment on my part of approx 179K!!!! Before interest charges for the financing!!!I am going to see if I can return the Jeep we just purchased, and am seriously considering trading this JUNK for a Ford or Chevy product. I woud also point out that my business requires that we have a fleet, and the dodge trucks and vans have the highest failure rate for major components requiring vehicle replacement. My Fords last well into the 150K+ miles and are running when we replace. I have one FORD 3/4 ton van with 250K still running strong. The DODGE JUNK usually makes it less than 100k before replacement. I guess the old adage about you get what you pay for is true. FORD from now on.. below is the QUALITY CUSTOMER SERVICE EXPERIENCE that I received. Daniel: Thank you for contacting the Dodge Assistance Center. We are sorry to hear you are having an issue with your OEM doors. We fully appreciate your concern, particularly in view of the expense and inconvenience involved, however, we are unable to accommodate your request for out-of-warranty consideration. The vehicle has exceeded the time and/or mileage limitations of the warranty (or warranties) we offered on the vehicle at the time it was purchased. Although we are unable to provide a more favorable reply, we appreciate the opportunity to review your request. Thank you again for taking the time to communicate with us. We're sorrywe cannot provide a more favorable reply. Sincerely, Natasha Customer Service RepresentativeDodge Customer Assistance Center For any future communications related to this email, please refer to thefollowing information: REFERENCE NUMBER: 2451****EMAIL CASE NUMBER: 292**** REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM844****V30108L0KM& Original Message Follows:------------------------US Customer Service - Dodge Brand SiteBrief Description: Ram Truck defective blower doorsComments:This is my second dodge ram, and my fourth Chrysler product that I have purchased new from the dealer. Currently my Ram 1500 has broken recirculation door, mode one and 2 doors. I took to dealership and was quoted 1500+ dollars for the repair, utilizing the same quality OEM doors that failed in the first place. I did research on the internet and found that this item is prevalent among the dodge ram trucks and they are allfailing at the same point. This being the female portion of the door that the drive gear inserts into. To the point that there is a company "heater treater" making a living replacing these doors with upgraded metal doors and connectors, and providing DIY videos to help in this process. I find this very disconcerting that I would have to pay this amount and be without my vehicle while it is being replaced considering the large investment that I made in not only this vehicle but the other chrysler products that I have purchased. I did a search for recalls on this item, and found none. I would argue that the doors in question control the flow of air not only forpassenger comfort but also to the windshield for defrost, making this a safety issue. I would request that I get this repair covered at no cost to myself and that I would be either given a vehicle to use while the repair is undertaken or compensated for a rental car. I also was told that the transmission pan gasket is leaking, (for how long I do not know) but that should not have failed in less than 70K miles either. I also would like that repaired during this process at no cost to myself.
View full review
1 comment
#1015740

Sorry, Charlie!

Looks like you got what you paid for!!!

ID
#473507 Review #473507 is a subjective opinion of poster.
Location
Lake Zurich, Illinois
Loss
$3500