Greentree Servicing - TERRIBLE COMPANY to deal with
I'm shocked and surprised with 492 complaints on this company here on this one website (I'm sure i can find more by doing a more thorough search) that NO ONE has filed any complaints through BBB for this company. We as all of us who have complained on here NEED to file complaints with BBB. I am the first one? This sounds ridiculous. So this is my complaint to BBB: (Better Business Bureau) GreenTree LLC out of SD has been practicing improper collection procedures. I have been harassed by this company multiple times ever since Bank of America gave Greentree LLC their mortgages. They do not follow through with their paperwork. Present example, I received a letter from them stating that I had until 1/17/2014 to finish my loan modification paperwork to report any hardships before proceeding to Default with intent to Foreclose. They never waited until 1/17 and instead started the intent to foreclose paperwork with me on 1/10/2014 which I received that paperwork in the mail on 1/13/2014. I am working out the cure the default now with the company but anytime I contact the company their representatives are completely rude. They do not allow any payment plans and find anything that they do NOT request as unacceptable. Certain reps I have spoken to mostly Lakisha H. anytime I speak with them they get loud and rude. How is anyone that holds a mortgage with this company even wanting to work out their mortgage issues with this company if they have rude agents? I also found 491 complaints on this company online at the following location I am not the only one that is being harassed by this company and I / we believe that they are using false or incorrect/illegal business practices. http://www.pissedconsumer.com/reviews-by-company/greentree-servicing.html When they try to contact you they will call your phone at least 10 times a day, leave messages at your door hanging signs on the door and even have reps come to your home to ask you what your plans are for the residence. All for being 1 month late. Now granted at this point in time I AM in fact 2 months behind and I am having a hardship but had plans to pay the company on 1/17/2014 which did not happen due to them sending the premature letter of intent to foreclose a week early. Your Desired Resolution: I want some clarification that this business is being run on the up and up and not following illegal business practices. It worries me that I have a mortgage with this company that only seems to wish that everyone that is late be pushed out of their homes without trying to "work" generally work with people on the phone and not PUSH harass or with rude words. I am worried not only for me but for all the other people that have complained almost the same complaints online at that link above where people could lose their homes so quickly just because they are a bad business. I also want to be sure that the owner of the company knows of their practices. I know that I deal with Lakish H. as a rep and their mail comes out of South Dakota so I looked up where to file a report and this is the link if anyone else is interested and I DO FEEL WE NEED TO START STANDING UP FOR OUR RIGHTS AS HOMEOWNERS. https://nebraskasouthdakotasouthwestiowa.app.bbb.org
Egg Harbor City, New Jersey
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