New Reviewer

Greentree Servicing - Refund of overpaid escrow

I do not recommend anyone proactively use Green Tree Servicing LLC. My mortgage loan was transferred from Bank of America to Green Tree Servicing LLC in the first quarter of 2013. I sold the property on September 16, 2013. The overpaid escrow (>$7k) was due to be returned to me 30-days after closing. At closing, I immediately provided my forwarding address to Green Tree. At the end of Octobr, I was informed by Green Tree that a check had been sent to me on October 3rd for the overpaid escrow. This check never arrived. Mid-November, Green Tree agreed to send me a replacement check. This check had not been received by mid-December. Mid-December, Green Tree agreed to send me a second replacement check. On December 30th, I received a check dated December 18th. The check was sent to the wrong address. I deposited the check on December 31st. Was informed by my bank on January 6, 2014 that the check from Green Tree bounced. I immediately contacted Green Tree and was told the check, dated December 18th, was actually the first replacement check. Recall this check was supposed to have been sent to me mid-November. Green Tree could not respond as to why the check was sent to the wrong address. Today, almost 4-months after selling the property, I am still waiting to receive the refund from Green Tree. Interesting point is that one of the customer care representatives I spoke with the first part of November actually told me I should be glad to receive the funds closer to the end of the year because I could use them for Christmas presents. Hmmmm. Still waiting...
View full review
2 comments
#773224

Hi everyone my name is kate i live in Texas USA I applied for a loan of $100,000 in march 2012 with diamond loan company and i was ask to pay $1000 for insurance which i did and they never transfer my loan and i was charge more and more fee which i got nothing in return i lost over $5000 to them because i was anxious of the loan i have to apply through another company and this second company did the worst to me,i was ask to pay only $100 for transfer fee which i later give them the total of $7000 and till date i never get mails from them.and this really make me frustrated Until 1st of July when a friend of my refer me to Fidelity Loan company at first i was scared but i later contact them and after three days they transfer to me $120,000.00usd on 3% interest please if any one is looking for a loan then fidelity (financialhome@***.com) loan company is the solution to your loan problem's.thank you again Mr *** Yang C.E.O financialhome@***k any one in need of loan can reach them now on this email financialhome@***.com

#772994

This is really the worst mortgage co ever. Never had a late payment with our other company and in 6 months with these crooks we've " been late ".

Twice and never received payment once. We've had mortgage for over 20 years

View more comments (1)
ID
#470671 Review #470671 is a subjective opinion of poster.
Location
Hickory, North Carolina
Service
Greentree Servicing Customer Care
Loss
$6000