Lamaya Tgr

Your Store Online - No delivery, no refund

I would give this website zero stars if it was an option. Avoid buying items here, no matter how great the savings look. I completed my purchase for a tummy stuffer on 11/12/13, and they were guaranteeing delivery by Christmas. My credit card was charged on 12/12/13, but the online account I created with them wasn't showing my item was processing or that it shipped, so I called customer service. I was assured that my item was in processing, and magically my online account updated to "processing". I called two more times before the holidays, because no tracking information or emails ever came for my product. Each time I was assured that my item was en route and would be delivered by Christmas, and was given the excuse that with such high volumes of shipments, they weren't able to update the online accounts to reflect package locations. Each time I asked if they were guaranteeing delivery by Christmas, and was even told they gave me a complimentary upgrade in shipping to assure my gift would arrive on time. You can probably guess that my package wasn't delivered before Christmas (in fact, no tummy stuffer ever came). I called customer service again on 12/26/13, and was told that my package made it to its destination. I called bluff and immediately they offered me a full refund Hmm, sounds suspicious. I asked for the refund and was told that even though they withdrew my funds electronically, they could only refund me with a paper check. I confirmed the address on file and asked when I could expect the check- I was told it should arrive on or before 1/3/14. Today is 1/7/14 and no check. I called customer service again (by the way, I spoke to the same guy all 5 times that I called… never had that happen before), and he told me they haven't even sent my check yet, but (coincidentally) they are sending out all refund checks tomorrow. I'm sure. Needless to say, I have already called my bank to dispute the charge as I'm pretty sure the check they will be sending me is about as real as Santa and the tummy stuffer they supposedly shipped for me.
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Loss:
$20