comment to review:

Won't restore service even after they admitted to screwing up billing

XO Communications #767289
Dear XO Communications Customer Experience,

Interesting thing about how the XO Communications VP "worked diligently to have (services) restored." The payment I mailed before Christmas that "Steven" the manager in collections so doggedly asserted was the only way my service was to be restored posted to my business checking account on Dec 30, the same day when service was allegedly restored by the VP. Worked diligently? Please. I just overpaid for services I never received for what looks to be 11 days without a working fax line and two other landlines. Your customer service chain of command had ample opportunity to support me, so if you had made "significant strides," I either missed it or the base from whence you stride is very very low.
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comment to review:

Won't restore service even after they admitted to screwing up billing

XO Communications #765059
This is my post, it posted as anonymous for some reason.
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