comment to review:

Having trouble with in stall of already downloaded apps

Simple Mobile #2050689
Hi. This is Maria from SIMPLE Mobile. Our sincere apology for the inconvenience this may have caused you. We understand where you are coming from. Allow us to take a closer look into what's going on and ensure a resolution for you. For assistance, please copy this link http://bit.ly/2EETNDo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

Simple Mobile is a rip off.

Simple Mobile #2038818
Hi. This is Maria from SIMPLE Mobile.We are sorry to hear that you are having this situation. Please accept our deepest apology for this experience. Allow us to make this right for you. In order for us to address your issue properly please copy this link http://bit.ly/2EETNDo and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Complaint

Simple Mobile #2026587
Hi Michelle in AZ. This is Maria from SIMPLE Mobile. We are sorry to hear that you are caught in this situation. We will be more than happy and eager to help you in resolving your concern. For us to check your refund request, please chat with us at http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Paid phone bill but it isn't working

Simple Mobile #2026564
Hi. This is Maria from SIMPLE Mobile. We are sorry to hear that you are having issues with your phone. To assist you, please chat with us at http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611
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comment to review:

Unresolved complaint

Simple Mobile #2008501
Hi. This is Maria from SIMPLE Mobile. We understand your frustrations and we are determined to help you get your problem resolved. To assist you, please chat with us at http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Transfer number to a new network

Simple Mobile #2008498
Hi Janelli. This is Maria from SIMPLE We are sorry to hear that. Allow us to check if we can still retrieve your phone number. Please chat with us at http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Tracfone should let customers know what can be accessed w/o Wi-Fi

Safelink Wireless #2008495
Hi. This is Matt from SafeLink Wireless. Thank you for your rating and feedback. If you need assistance, chat with us at http://bit.ly/2qdrKHH or call 1-80*-***-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Report phone missing

Simple Mobile #2004982
Hi Rebecca S. We are sorry to hear that. To assist you, please click on this SIMPLE Mobile chat link http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

I paid my phone bill but is not active

Simple Mobile #2004980
Hi Lizett. This is Maria from SIMPLE Mobile. We are sorry for the trouble that you have encountered. Allow us to assist you. Please click on this SIMPLE Mobile chat link http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

I need to speak with a real person

Simple Mobile #2001710
Hi Gerard R. This is Maria from SIMPLE Mobile. To further assist you, please chat with us at http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

I need to speak with a real person

Simple Mobile #2001709
Hi Gerard R. This is Maria from SIMPLE Mobile. To further assist you, please chat with us at http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Won't let me use my reward points

Simple Mobile #1994246
Hi Courtney W. This is Maria from SIMPLE Mobile. We are sorry to hear that you are having issues in redeeming your reward point. Please allow us to help you. Please copy this link http://bit.ly/2EETNDo and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

To activate a phone

Simple Mobile #1994244
Hi Jeffifer. This is Maria from SIPLE Mpbile. Thank you for your feedback. If you need assistance, you may chat with us at http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Pissed

Simple Mobile #1987488
Hi. This is Maria from SIMPLE Mobile. We are sorry to hear that you are caught in this situation. We will be more than happy and eager to help you in resolving your concern. Please click on this SIMPLE Mobile chat link http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We will be glad to hear from you.
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comment to review:

Purchase 2 new service lines and phones

Simple Mobile #1987486
Hi. This is Maria from SIMPLE Mobile. We are sorry for the trouble that you have encountered with our customer service. To assist you, please click on this SIMPLE Mobile chat link http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Service isnt working

Simple Mobile #1987483
Hi. This is Maria from SIMPLE Mobile. We sincerely apologize for the inconvenience we have caused you. Allow us to fix this issue as soon as possible. Please click on this SIMPLE Mobile chat link http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Simple mobile wont replace defective phone

Simple Mobile #1983140
Hi Victor M. This is Maria from SIMPLE Mobile. It is with great concern that we received your feedback about the poor service you experience. Please accept our sincerest apology for the problems you went through in regards to your replacement phone. We definitely understand how it can be frustrating to sign up for a service, and have it not work the way you think it should be. So hopefully we can get this sorted out for you. We value your business, and would like to address your concerns as quickly as possible. Please chat with us at http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Rewards getting told what ever phone could be sent over night sick of waiting

Simple Mobile #1983138
Hi Jessie S. This is Maria from SIMPLE Mobile. We are sorry to hear that you haven't received the device that you have won. We would like to further investigate your concern and escalate it to the higher department for further assistance. To do this, please click on this SIMPLE Mobile chat link http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Grting strung along false advertisements

Simple Mobile #1983134
Hi Jesse S. This is Maria from SIMPLE Mobile. We apologize for any inconvenience. Please know that we appreciate you bringing this to our attention and will do our very best to get your issues resolved. For us to gather details, kindly click on this SIMPLE Mobile chat link http://bit.ly/2EETNDo or call 1-877-878-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. SIMPLE Mobile Care: April
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comment to review:

To get my account number

Simple Mobile #1919471
Hi. This is Maria from SIMPLE Mobile. We're sorry for the trouble that you encountered when trying to reach Customer Care. It was definitely not the experience we wanted you to have. For your account concern, your account number is your phone's IMEI or serial number. If you have a BYOP device, it is the last 15 digits of your BYOP SIM card. For further assistance, do not hesitate to chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
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comment to review:

Cancel service and lock

Simple Mobile #1919458
Hi Loys. This is Maria from SIMPLE Mobile. Thank you for reaching out to us. We can facilitate account deactivation upon request. However, for security reasons, we need validate your ownership of the account first. Kindly chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
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comment to review:

Worst service with limited features

Simple Mobile #1917495
Hi Lorraine G. This is Maria from SIMPLE Mobile. We apologize for the inconvenience we have caused you. Allow us to make it right for you. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Bad customer service

Simple Mobile #1917147
Hi john m. This is Maria from SIMPLE Mobile. Our sincere apologies for the inconvenience that you have experienced. We understand that your previous experience was unpleasant. We're here and eager to make it right for you. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

Their phones are usually old or have bad batteries

Simple Mobile #1913943
Hi Patrick R. This is Maria from SIMPLE Mobile. We apologize to hear that you are having issues with your device. Allow us to help you with it. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

Link simple account with big basket and licious

Simple Mobile #1913926
Hi. This is Maria from SIMPLE Mobile. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Your concern has been noted and escalated to provide better service in the future. Should you need assistance, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

Activate simpl account with big basket and licious

Simple Mobile #1913925
Hi Livia. This is Maria from SIMPLE Mobile. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Your concern has been noted and escalated to provide better service in the future. Should you need assistance, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

I didn't use and pay monthly payment for my call service please help me I like my number 952 465 ****

Simple Mobile #1911018
Hi Ramin A. This is Maria from SIMPLE Mobile. Our sincere apologies for the inconvenience that you have experienced. We're here and eager to help you. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

Cancel my line

Simple Mobile #1910631
Hi Akeelah. This is Maria from SIMPLE Mobile. Our sincere apologies for the inconvenience that you have experienced. We're here and eager to help you. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

Pissed off

Simple Mobile #1910627
Hi Kailash. This is Maria from SIMPLE Mobile. Our sincere apologies for the inconvenience that you have experienced. We're here and eager to help you. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

Pissed off

Simple Mobile #1910316
Hi Kailash. This is Maria from SIMPLE Mobile. We're sorry for the trouble that you encountered with our service. This is definitely not the experience we want you to have. Let us verify the status of your account and help you fully activate your phone with our service. Kindly chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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comment to review:

Cancel my line

Simple Mobile #1910315
Hi Akeelah. This is Maria from SIMPLE Mobile. We sincerely apologize for the inconvenience. We'd like to speak with you to validate your concern. We are determined to straighten things out. Kindly chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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comment to review:

Cancel my line

Simple Mobile #1910019
Hi Akeelah. This is Maria from SIMPLE Mobile. Our sincere apologies for the inconvenience that you have experienced. We're here and eager to help you. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

I paid my bill its still say inactive

Simple Mobile #1908107
Hi Kailash. This is Maria from SIMPLE Mobile. Our sincere apologies for the inconvenience that you have experienced. We're here and eager to help you. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

I paid my bill its still say inactive

Simple Mobile #1906874
Hi Kailash. This is Maria from SIMPLE Mobile. Our sincere apologies for the inconvenience that you have experienced. We're here and eager to help you. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

I want change from 42 to 50

Simple Mobile #1905949
Hi. This is Maria from SIMPLE Mobile. We're here to help you with your concern. Please chat with us through this link http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

Remove my other account number to the line

Simple Mobile #1905818
Hi. This is Maria from SIMPLE Mobile. Our sincere apologies for the inconvenience that you have experienced. We're here and eager to help you. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

Money is deducted 2 times

Simple Mobile #1905815
Hi Fonnie. This is Maria from SIMPLE Mobile. We're sorry for the double charges in your account . Allow us to further check on it so we can make things right. To assist you, please chat with us through this link http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

They do not provide service in my area after advertising they did/ would not unlock phone.

Simple Mobile #1904822
Hi . This is Maria from SIMPLE Mobile. We sincerely apologize for all the trouble that you encountered with our service and when dealing with Customer Care. It was definitely not the experience we wanted you to have. We would like to speak with you again to fully evaluate your concern. We will verify the coverage status that we have in your area and see what all other options we have for you in order to activate your phone with our service. Kindly chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
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1 reply
Amalia S Fhj
#1908050
Just called Simple Mobile as per follow-up, and again 'corp' decided that they do not provide service to my area. No towers, 2G service, and they will not unblock phone. I have to have service for 12 months again I reiterated that I would not be able to give them a year's service because they do not provide service to my area. I have never had to so far as to report any company to the Better Business Bureau but as the adage goes 'there is always a first time'.
comment to review:

Remove my other account number to the line

Simple Mobile #1904799
Hi. This is Maria from SIMPLE Mobile. We're sorry to hear that you lost your phone. Let us help you deactivate its line for your security. Just chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
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comment to review:

I'm Pissed

Simple Mobile #1890275
Hi Christine F. This is Maria from SIMPLE Mobile. We apologize for the inconvenience this may have caused you. We understand where you are coming from. Allow us to make things right for you. To further discuss this, please chat with us through this link http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Pay on line yesterday and up to now phone still off

Simple Mobile #1890269
Hi Dontrell. This is Maria from SIMPLE Mobile. We apologize for the inconvenience this may have caused you. We understand where you are coming from. Let us check your account and get this resolved. To assist you, please chat with us through this link http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

When I recharged, I did not recharge yet.

Simple Mobile #1887326
Hi ANIl S. This is Maria from SIMPLE Mobile. Our apologies for the inconvenience this may have caused you. Allow us to check your account for us to investigate it and ensure a resolution for you. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

No phone service for entire first month

Simple Mobile #1887312
Hi Shurbelle J. This is Maria from SIMPLE Mobile. We apologize for the inconvenience this may have caused you. We understand where you are coming from. Allow us to make things right for you. To further discuss this, please chat with us through this link http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

No phone service

Simple Mobile #1879506
Hi. This is Maria from SIMPLE Mobile. We are glad to know that your issue has been resolved. Thank you for taking the time to provide us a perfect rating. In case you need assistance, please chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you
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comment to review:

Need extension

Simple Mobile #1876926
Hi Sumer. This is Maria from SIMPLE Mobile. We read your post and we feel the need to reach you out. For us to further assist you with your concerns, please chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

Just bought phone with plan included and it doesn't work. Cannot get anyone to help me!

Simple Mobile #1875912
Hi Cheryl S. This is Maria from SIMPLE Mobile. Our apologies for the inconvenience we have caused you. We understand where you are coming from. To assist you with your concerns, please chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We look forward to working with you. Thank you.
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comment to review:

Incorrect service end date

Simple Mobile #1869564
Hi Zayana. This is Maria from SIMPLE Mobile. Our apologies for the inconvenience we have caused you. Allow us to check on it for us to work with it and get this resolved. To assist you with this, please chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We look forward to working with you. Thank you.
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comment to review:

Need to know if simple moble is still offering discounted plans due to covid 19

Simple Mobile #1869077
Hi. This is Maria from SIMPLE Mobile. Thank you for contacting us. We recognize this is a difficult time for everyone, but please know we’re here to support you. Our team is continually working on potential solutions to offer some support to as many of our customers as possible. Please click here https://www.simplemobile.com/covid/ for an important update. Thank you for your patience and for being a loyal customer. For any other concerns, please chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

I need my account number & pin

Simple Mobile #1861693
Hi Marckenley M. This is Maria from SIMPLE Mobile. Your account number is the Serial Number/IMEI or MEID of your phone. If you have a BYOP device, it's the last 15 digits of your SIM number. If you need further assistance, please chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.You can also use our self-service menu by simply texting the word HELP to 611611.Thank you.
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comment to review:

My account

Simple Mobile #1861692
Hi Marckenley M. This is Maria from SIMPLE Mobile. Your account number is the Serial Number/IMEI or MEID of your phone. If you have a BYOP device, it's the last 15 digits of your SIM number. If you need further assistance, please chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.You can also use our self-service menu by simply texting the word HELP to 611611.Thank you.
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