comment to review:

I need my bran new iPhone 6s unlocked for my government purposes I have q link this phone came with no sim

Straight Talk Wireless #1852728
Hi Michael P. This is Maria from Straight Talk Wireless. We apologize for the trouble this may have caused you. To further assist you with your concerns, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

No help!

Straight Talk Wireless #1852726
Hi JULIE B. This is Maria from Straight Talk Wireless. Our sincere apology for the inconvenience this may have caused you. We understand where you are coming from. To assist you with it, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Covid19 no support available

Straight Talk Wireless #1852719
Hi Ashley M. We are sorry for the trouble. Your satisfaction is our priority. We are still monitoring the situation and take the appropriate steps to address the ever-changing environment impacting our customers. We care deeply about our community and customers, and we are doing everything we can to ensure that we can continue to provide the reliable, high-quality service they count on during these challenging times. For updates, kindly visit this link https://www.straighttalk.com/covid. Thank you for your patience and for being a loyal customer.
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comment to review:

Extrememly POOR Customer Servervice, MY PROBLEM IS NOT RESOLVED

Straight Talk Wireless #1852714
Hi. This is Maria from Straight Talk Wireless. We apologize for the inconvenience we have caused you. This is not the experience we want to have. Allow us to make things right for you. To further assist you with your concerns, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We look forward to working with you. Thank you.
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comment to review:

Renewal

Straight Talk Wireless #1852712
Hi. This is Maria from Straight Talk Wireless. Thank you for taking the time to provide us your wonderful feedback to our service. We truly appreciate it. In case you need assistance, please feel free to chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Have a great day.
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comment to review:

They Promised, But Would Not Deliver

Straight Talk Wireless #1852711
Hi Larry J. This is Maria from Straight Talk Wireless. Our sincere apology for the inconvenience that you have experienced with our service. We understand where you are coming from. To further assist you with your concerns, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

Sevice extension

Straight Talk Wireless #1852700
Hi Gregory B. This is Maria from Straight Talk Wireless. Our sincere apology for the trouble that you have experienced with our service. We understand that your previous experienced was unpleasant and we want to make things right for you. For us to further assist you with your concerns, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We look forward to hearing from you. Thank you.
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comment to review:

Renewal

Straight Talk Wireless #1852665
Hi. This is Maria from Straight Talk. We would like to thank you for your perfect rating and feedback towards our service. We truly appreciate it. Have a great day.
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comment to review:

Transfer number

Straight Talk Wireless #1852659
Hi Averiana. This is Maria from Straight Talk Wireless. We sincerely apologize that you are having service issues. We can take a look into this and ensure that there's a resolution for you. To further assist, please click on this link http://bit.ly/2CuBvXO and you will be assisted with one of our Live Chat representatives. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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comment to review:

Home phone and WiFi service

Straight Talk Wireless #1852657
Hi Shanna. This is Maria from Straight Talk Wireless. We read your post and we're sorry that you are having a problem with the service that we offer. Allow us to further check on it so we can make things right. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

Extremely poor customer service

Straight Talk Wireless #1852656
Hi. This is Maria from Straight Talk Wireless. Our sincere apologies for the bad experience that you have gone through with our customer service. Please know that we always strive hard to provide you the best customer experience. We would like the opportunity to investigate your feedback further. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

I need my bran new iPhone 6s unlocked for my government purposes I have q link this phone came with no sim

Straight Talk Wireless #1852653
Hi Michael P. This is Maria from Straight Talk Wireless. We understand your concern. For us to address you properly, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

No help!

Straight Talk Wireless #1852651
Hi Julie B. This is Maria from Straight Talk Wireless. We're sorry to know that your mother is having a problem with her hotspot. We are here and eager to help you with a resolution. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

Covid19 no support available

Straight Talk Wireless #1852649
Hi Ashley M. This is Maria from Straight Talk Wireless. We understand where you're coming from. We recognize this is a difficult time for everyone, but please know we’re here to support you. Our team is continually working on potential solutions to offer some support to as many of our customers as possible. Please click here https://www.straighttalk.com/covid/ for an important update. Thank you for your patience and for being a loyal customer.
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comment to review:

Auto pay

Straight Talk Wireless #1852645
Hi Nicole R. This is Maria from Straight Talk Wireless. We sincerely apologize if you had a bad experience with our service. Let us further review your account so we can help you fix the issue. Kindly chat with us at http://bit.ly/2CuBvXO, or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Defective brand new phone

Straight Talk Wireless #1852644
Hi william h.This is Maria from Straight Talk Wireless. We do apologize if you had a bad experience with our customer service. Please know that it is never our goal to let you experience such troubles. We would like to further review your account so we can help you fix this issue. Kindly chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Defective brand new phone

Straight Talk Wireless #1852642
Hi Hi william h.This is Maria from Straight Talk Wireless. We do apologize if you had a bad experience with our customer service. Please know that it is never our goal to let you experience such troubles. We would like to further review your account so we can help you fix this issue. Kindly chat with us at
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comment to review:

Renewal

Straight Talk Wireless #1852641
Hi. This is Maria from Straight Talk Wireless. We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Should you need assistance, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day. Thank you.
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comment to review:

Change your phone number

Straight Talk Wireless #1852638
Hi Maxamus. This is Maria from Straight Talk Wireless. To change your phone number, you may text the word MINC and send to 611611. For further assistance, please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

They Promised, But Would Not Deliver

Straight Talk Wireless #1852637
Hi Larry J. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenience you have experienced with our customer service. We would like the opportunity to investigate your feedback further and make things right. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day! Thank you.
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comment to review:

Internet not working on other phone

Straight Talk Wireless #1852631
Hi Tj-cody stidham. This is Maria from Straight Talk Wireless. We understand where you are coming from and how frustrating this has been. Please know that it is never our goal to let you experience such troubles. Allow us to further review your account so we can help you fix the issue. Kindly chat with us at http://bit.ly/2CuBvXO, or call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

The pandemic

Straight Talk Wireless #1852628
Hi Gregory B. This is Maria from Straight Talk Wireless. Thank you for contacting us. We recognize this is a difficult time for everyone, but please know we’re here to support you. Our team is continually working on potential solutions to offer some support to as many of our customers as possible. Please click here https://www.straighttalk.com/covid/ for an important update. Thank you for your patience and for being a loyal customer.
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comment to review:

Offer not fullfilled

Straight Talk Wireless #1852592
Hi. This is Maria from Straight Talk Wireless. We recognize this is a difficult time for everyone, but please know we’re here to support you. Our team is continually working on potential solutions to offer some support to as many of our customers as possible. Please click here https://www.straighttalk.com/covid/ for an important update. Thank you for your patience.
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comment to review:

My service

Straight Talk Wireless #1852591
Hi. This is Maria from Straight Talk Wireless. We recognize this is a difficult time for everyone, but please know we’re here to support you. Our team is continually working on potential solutions to offer some support to as many of our customers as possible. Please click here https://www.straighttalk.com/covid/ for an important update. Thank you for your patience.
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comment to review:

The pandemic

Straight Talk Wireless #1852590
Hi Greg. This is Maria from Straight Talk Wireless. We recognize this is a difficult time for everyone, but please know we’re here to support you. Our team is continually working on potential solutions to offer some support to as many of our customers as possible. Please click here https://www.straighttalk.com/covid/ for an important update. Thank you for your patience.
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comment to review:

Poor customer service

Straight Talk Wireless #1837923
Hi. This is Maria from Straight Talk Wireless. We are sorry for the trouble that you have previously encountered with in transferring your phone number to us. Is it working now? If not, we would like to help you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

I wish to put time on my friend's phone

Straight Talk Wireless #1837667
Hi Nahshon. This is Maria from Straight Talk Wireless. Let us help you refill your friend's phone with your preferred airtime plan. Just click on this link http://bit.ly/2CuBvXO and you will be assisted with one of our Live Chat representatives. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
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comment to review:

No hot spot service

Straight Talk Wireless #1836066
Hi Jakira. This is Maria from Straight Talk Wireless. We're sorry for any inconvenience that we may have caused you. With our updated $55 Ultimate Unlimited Plan, it includes 10 GB of high-speed data that you can use for your phone's Mobile Hotspot feature. Should you have availed this plan and haven't utilized the updated benefit, please chat with us at http://bit.ly/2CuBvXO so we can fully investigate your account and straighten things out. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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comment to review:

Need to purchase bring your own phone kit.

Straight Talk Wireless #1836063
Hi Tram. This is Maria from Straight Talk Wireless. We're sorry to hear that your phone broke. On the other hand, we are glad to know that you are looking forward to activate your new phone with our service. Thank you. Let us help you with the process. Just chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day!
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comment to review:

Be patient

Straight Talk Wireless #1835061
Hi Lilley. This is Maria from Straight Talk Wireless. We're sorry for the trouble. We're here to help you with your port request. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

Porting a number

Straight Talk Wireless #1835060
Hi Lilley. This is Maria from Straight Talk Wireless. We read your post and we're sorry that you are having a problem trying to port your phone number. Allow us to further check on it so we can make things right. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

None.

Straight Talk Wireless #1832725
Hi . This is Maria from Straight Talk Wireless. We're sorry for the wrong charges in your account. Allow us to further check on it so we can make things right. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

Can’t access voicemail

Straight Talk Wireless #1832723
Hi Tashina. This is Maria from Straight Talk Wireless. We're here to help you with your voicemail. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

Go with a different company

Straight Talk Wireless #1830503
Hi Nicole E. This is Maria from Straight Talk Wireless. Our sincere apologies for the bad experience that you have gone through with our data service.This is a concern that we want to look at further with you and find a resolution to. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

Avoid at all costs.

Straight Talk Wireless #1830500
Hi NotGoing T. This is Maria from Straight Talk Wireless. We're sorry to hear that you are having problems with our data service and you are considering a switch. Please allow us another opportunity to mend our relationship back into good standing. Your time is valuable, and we want to make sure that you get the assistance you need. Kindly copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

Do NOT use Straight Talk for any reason

Straight Talk Wireless #1828370
Hi JL S. This is Maria from Straight Talk Wireless. Our sincere apologies for the bad experience that you have gone through with our data service.This is a concern that we want to look at further with you and find a resolution to. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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1 reply
Ellenor Qii
#1828654
I have called customer service countless times, spoken with at least 20 people who are not trained to do their jobs in the slightest and whose repertoire of "fixes" is pretending to reset the data connection on their end, asking you every time if you're basically so stupid that you haven't done the power off/on before you ever call them, constantly having that stupid chat bot that's called support completely change the APN settings on my phone before I ever get a chance to attempt to speak with a human in customer service and without any permission to change a damned thing on my phone. I've already changed the APN several times myself I don't want a bot making changes to my phone, which is mine, unlocked, and came to straight talk with me. These internet data speeds are obviously coming from the your end, not an issue with my phone, especially since I just found out yesterday that straight talk was rated as having the very worst data speed rating of any of the 8 major nationwide carriers in the United States according to 3 different review and benchmark sites. I'm not asking for anything special but what I am paying for and nobody at straight talk could tell me with a straight face that the documented data speeds that I uploaded with my complaint constitute 4g LTE speeds.
comment to review:

Add min for a hotspot

Straight Talk Wireless #1828369
Hi Ernest. This is Maria from Straight Talk Wireless. You may visit our website at https://www.straighttalk.com/wps/portal/home/shop/hotspotserviceplans/ to purchase service plan for your hotspot. For further assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

NOOOOOOOO!!!!

Straight Talk Wireless #1827025
Hi. This is Maria from Straight Talk Wireless. Our sincere apologies for the bad experience that you have gone through with our data service.This is a concern that we want to look at further with you and find a resolution to. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

I need my account number

Straight Talk Wireless #1827018
Hi Birdie. I'm Maria from Straight Talk Wireless. We're sorry that you are having issues with your phone. For us to address your concern, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

Someone stole my phone and phone

Straight Talk Wireless #1827016
Hi Eleri. This is Maria from Straight Talk Wireless. We're sorry to hear what happened to your phone. We would love the opportunity to help you in any way we can. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

If i cant resolve this issue i will not recommended..i just wont my

Straight Talk Wireless #1821933
Hi. This is Maria from Straight Talk Wireless. We're sorry for the inconvenience we have caused you. Allow us to further check your account so we can assist you with your refund request. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

If i cant resolve this issue i will not recommended..i just wont my

Straight Talk Wireless #1821926
Hi. This is Maria from Straight Talk Wireless. What seems to be the problem? Can you please tell us more about your concern? For us to help you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We are looking forward in assisting you. Thanks.
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comment to review:

Avoid like the plague. Get nothing to do with them.

Straight Talk Wireless #1820913
Hi Austin. This is Maria from Straight Talk Wireless. We're terribly sorry for the inconvenience we have caused you. Allow us to review your account so we can address your concerns. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

Don't have a number and my bill has been paid

Straight Talk Wireless #1820885
Hi Kiannah. This is Maria from Straight Talk Wireless. We apologize that you're having a problem with your phone number We are always here and eager to help you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

RUN!!!

Straight Talk Wireless #1820883
Hi . This is Maria from Straight Talk Wireless. We are very sorry for the bad experience that you have gone through with our service. Please know that we always strive hard to provide you the best possible service.We would like to review your account so we can address your concerns and provide a concrete resolution. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

Charged me wrongly need reimbursed

Straight Talk Wireless #1819788
Hi Kathren. This is Maria from Straight Talk Wireless. We are sorry to hear that you changed carrier. We would like to discuss the details of the issue, so that we can address it immediately. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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comment to review:

RUN!!!

Straight Talk Wireless #1819787
Hi Rick W. This is Maria from Straight Talk Wireless. Our sincere apologies for the negative experience you have encountered with your phone. Allow us to further check on it so we can make things right. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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1 reply
Anonymous
#1821099
And be told its non refundable? And my phone is my problem? Order #2522****. I have spent over 7 hours on the phone. I am not calling anyone. ST service, is sorry Maria.
comment to review:

Their Customer Service Supervisors Suck

Straight Talk Wireless #1819786
Hi Veda. This is Maria from Straight Talk Wireless. We understand your concern. Please accept our deepest apology for this experience. We're more than happy to look into this and see how we can help. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
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comment to review:

I need a SIM card

Straight Talk Wireless #1818716
Hi Cypress. This is Maria from Straight Talk Wireless. We are here to help you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
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comment to review:

I need a SIM card

Straight Talk Wireless #1818301
Hi Cypress. This is Maria from Straight Talk Wireless. You may call our Customer Care at 1-877-430-2355 or chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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