comment to review:

I need too mail old phone under waranty replacement. I need your MAILING ADDRESS.

Straight Talk Wireless #1993500
Hi Bernie. This is Maria from Straight Talk Wireless. It's our goal to ensure we are never providing misleading information when it comes to any of our services. Please allow us to assist you. Chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Stolen phone

Straight Talk Wireless #1992238
Hi Shanda. This is Maria from Straight Talk Wireless. We apologize for the inconvenience. Can you please provide us more details about the issue that you have encountered? You may chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Yes now that all these new changes have happened within the company it really sucks

Straight Talk Wireless #1992232
Hi Jadriel. This is Maria from Straight Talk Wireless. We are sorry to hear that you are having this situation. Please accept our deepest apology for this experience. Allow us to make this right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Top up was not applied to my service plan

Straight Talk Wireless #1992231
Hi. This is Maria from Straight Talk Wireless. We are sorry for the inconvenience. Allow us to check your account. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Very poor service, the box I has was working good you all change box. now this box will not work. I paid money for no service.

Straight Talk Wireless #1992230
Hi. This is Maria from Straight Talk Wireless. We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. To assist you, please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Pissed

Straight Talk Wireless #1992228
Hi. This is Maria from Straight Talk Wireless. We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. Should you need assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
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comment to review:

Constant blackout from new phone/ very poor customer service/ was not given what I was promised

Straight Talk Wireless #1992227
Hi. This is Maria from Straight Talk Wireless. We deeply apologize for the inconvenience we may have caused you. Please allow us to review your account and further investigate what happened with your phone service. For assistance, copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
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comment to review:

The name on my phone doesn’t match the name I gave

Straight Talk Wireless #1992223
Hi. This is Maria from Straight Talk Wireless. We are sorry to hear that you are having issues with your account. Allow us take a look into what's going on. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
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comment to review:

The name on my phone doesn’t match the name I gave

Straight Talk Wireless #1992222
Hi. This is Maria from Straight Talk Wireless. We are sorry to hear that you are having issues with your account. Allow us take a look into what's going on. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
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comment to review:

Bought LG premier pro

Straight Talk Wireless #1992221
Hi Lee B. This is Maria from Straight Talk Wireless. We are sorry to hear that you have issues with your device. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Trying to connect phone

Straight Talk Wireless #1983145
Hi. This is Maria from Straight Talk Wireless. Thank you for doing business with us. We appreciate your loyalty and we're glad that you are satisfied with the service that we offer. Should you need assistance, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Stolen mobile hotspot data

Straight Talk Wireless #1982077
Hi Phil S. This is Maria from Straight Talk Wireless. It is with great concern that we received your feedback about the poor service you experience. Please accept our sincerest apology for the problems you went through. Allow us to investigate your account. You may chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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1 reply
Anonymous
#1982663
611611 failed for over 5 months now and you have not returned the GB stolen monthly for over 5 months like promised. Walmart customer service electronics dept said daily customers are complaining how Straight talk is doing the same to them. You have ignored my request to solve your Service problems and make good. I have documents photos of failed 611611 dated back in 2920 until present. Your customer Service kids in the Philippines call service has no control of your malfunctioning systems or solving your terrible problems.
comment to review:

Absolutely Terrible Service

Straight Talk Wireless #1982074
Hi Detrect S. This is Maria from Straight Talk Wireless. We are sorry to know that you are having issues with your phone, as well as your displeasure with the customer service you have received. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Problems

Straight Talk Wireless #1981266
This is Maria from Straight Talk Wireless. We are sorry for the trouble that you have with our customer service and in purchasing a service plan. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text BUY to 611611.
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comment to review:

Refused too replace a bad phone

Straight Talk Wireless #1981255
Hi LindaDiane H. This is Maria from Straight Talk Wireless. We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

I want a refund!

Straight Talk Wireless #1981246
Hi Tera P. This is Maria from Straight Talk Wireless. We are sorry for the trouble that you have encountered with your phone. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

The most incompetent customer service ever

Straight Talk Wireless #1981243
Hi Carl P. This is Maria from Straight Talk Wireless. We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

POOR SERVICE. NEVER TURNED PHONE ON AFTER TWO DAYS

Straight Talk Wireless #1981240
Hi Shon D. This is Maria from Straight Talk Wireless. We deeply apologize for the inconvenience we may have caused you. Please allow us to review your account and further investigate what happened with your phone service. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Tired of having paid for service and then it gets stolen

Straight Talk Wireless #1981238
Hi Charles H. This is Maria from Straight Talk Wireless. We sincerely apologize for any inconvenience this may have caused. To further address your concern, please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

I called a rep and He told Me My account was cancelled, but I am still receiving bills.

Straight Talk Wireless #1981236
Hi Janet M. This is Maria from Straight Talk Wireless. We are sorry for the trouble that you have encountered with service. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Scamming

Straight Talk Wireless #1981225
Hi Brandon D. This is Maria from Straight Talk Wireless. We sincerely apologize for any inconvenience this may have caused. To further address your concern, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

CAN NOT GET A HOLD OF A CUSTOMER SERVICE REP!

Straight Talk Wireless #1981223
Hi Alanie. This is Maria from Straight Talk Wireless. We apologize for the trouble that you have encountered in trying to contact us. This is not the experience we want for our customers. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

I have had no satisfactory response from Straight Talk.

Straight Talk Wireless #1981222
Hi Janet M. This is Maria from Straight Talk Wireless. We are sorry to displeased you. Please allow us to resolve your concerns. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

There's no way I used up 2 gigs in one day

Straight Talk Wireless #1981219
Hi. This is Maria from Straight Talk Wireless. We are sorry for the your sudden data usage. Please allow us to investigate your account. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Billing for services I no longer have!

Straight Talk Wireless #1981218
Hi Janet M. This is Maria from Straight Talk Wireless. We are sorry for the for the inconvenience that this may have caused. Allow us to correct the situation. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

I can't call out or receive calls with phone just got and activated today why is that

Straight Talk Wireless #1981217
Hi Keith G. This is Maria from Straight Talk Wireless. We are sorry for the trouble that you have encountered with your phone. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Bait and no switch

Straight Talk Wireless #1922845
Hi. Linda L. This is Maria from Straight Talk Wireless. We apologize for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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1 reply
Anonymous
#1978901
I don't believe Straight talk is willing to help us. I talked to a Rep, and He lied. He said I would no longer be billed!!
comment to review:

Former customer

Straight Talk Wireless #1920263
Hi fred f. This is Maria from Straight Talk Wireless. We apologize for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Worst customer service ever.

Straight Talk Wireless #1919029
Hi Michelle H. This is Maria from Straight Talk Wireless. We sincerely apologize for the trouble that you and your daughter in law experienced through our service and when dealing with Customer Care. This is definitely not the experience we want you to have. We hope to be given a chance to speak with either of you to fully evaluate what happened and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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comment to review:

Slow service

Straight Talk Wireless #1917857
Hi Chris F. This is Maria from Straight Talk Wireless. We apologize for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Upset

Straight Talk Wireless #1917493
Hi Dirk G. This is Maria from Straight Talk Wireless. Our sincere apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

No Delivery, No Refund

Straight Talk Wireless #1917043
Hi. This is Maria from Straight Talk Wireless. We apologize for the inconvenience this may have caused you. Let us check your order for us to investigate it and get this resolved. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

No Delivery, No Refund

Straight Talk Wireless #1916910
Hi. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenience. We are here for you and we would love to help out! Please chat with us at http://bit.ly/2CuBvXO or text the word Chat to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
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comment to review:

Bad service

Straight Talk Wireless #1916833
Hi Vito p. This is Maria from Straight Talk Wireless. We sincerely apologize for any inconvenient experience that you had with our service and when dealing with Customer Care. It is never our intention to make you feel less valued. We really hope to regain your trust. If you could let us know how, feel free to chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
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comment to review:

Bad service

Straight Talk Wireless #1916589
Hi Vito p. This is Maria from Straight Talk Wireless. We want to extend our sincerest apologies concerning all the issues that you have faced with our service. We appreciate the opinion that you have expressed towards our technical procedure and overall service that might help us improve our products and services. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Your concern has been noted and escalated to provide better service in the future. Should you need assistance, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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comment to review:

Products not satisfactory and no resolution

Straight Talk Wireless #1916583
Hi Konnstance F. This is Maria from Straight Talk Wireless. Our sincerest apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

No order confirmation email

Straight Talk Wireless #1916580
Hi. This is Maria from Straight Talk Wireless. Our sincere apology to hear that you are having issues with your order. Allow us to check your order for us to further investigate it and get this resolved. To further assist you, Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Phone was received. But it took longer than expected

Straight Talk Wireless #1915132
Hi. This is Maria from Straight Talk Wireless. Our apologies for the inconvenience this may have caused you. We have reduced our overnight shipping prices due to potential delivery delays caused by COVID-19. While we continue to process orders without delays, your delivery will be received at the discretion of the carrier. In case you need assistance, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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comment to review:

Gone to the dogs

Straight Talk Wireless #1912315
Hi, Rhys S. This is Maria from Straight Talk Wireless. Total customer satisfaction is determined by variety of factors, but none is more important than the customer's experience. We sincerely apologize for your recent experience with our customer service. Please allow us another opportunity to mend our relationship back into good standing. Please chat with us at http://bit.ly/2CuBvXO, or text the word Chat to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
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comment to review:

Worst tech support team i have ever experienced in my life

Straight Talk Wireless #1912313
Hi, PissedConsumer1888854. This is Maria from Straight Talk Wireless. Total customer satisfaction is determined by variety of factors, but none is more important than the customer's experience. We sincerely apologize for your recent experience with our customer service. Please allow us another opportunity to mend our relationship back into good standing. For security reasons, we highly suggest to edit/modify your review because it contained your Straight Talk phone number. For assistance, please chat with us at http://bit.ly/2CuBvXO, or text the word Chat to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
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comment to review:

SCAMMERS FAKE OFFERS

Straight Talk Wireless #1910296
Hi. This is Maria from Straight Talk Wireless. We sincerely apologize for any trouble that you encountered when dealing with Customer Care. This is definitely not the experience we want you to have. We'd like to speak with you again to validate the notification that you received regarding the discount and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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comment to review:

SCAMMERS FAKE OFFERS

Straight Talk Wireless #1910101
Hi. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Trying to switch sim card to a new phone

Straight Talk Wireless #1908090
Hi Katelan. This is Maria from Straight Talk Wireless. Our sincere apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Phone Price went up in 2 days

Straight Talk Wireless #1904792
Hi Jdy S. This is Maria from Straight Talk Wireless. We're sorry for the inconvenient experience that you had upon trying to purchase your chosen discounted deal. It was definitely not the experience we wanted you to have. Please be advised that our promotions are for limited time only. You may check out our ongoing deals and promotions by clicking on this link https://shop.straighttalk.com/shop/en/straighttalk/deals. Should you have further concerns, do not hesitate to chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
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2 replies
Anonymous
#1906256
I did what you said and their still saying that phone will be $449 and not the $349.
comment to review:

Splash this bad service company

Straight Talk Wireless #1904771
Hi Emily G. This is Maria from Straight Talk Wireless. We sincerely apologize for all the inconvenient experience that you had with our service and when dealing with Customer Care. It was definitely not the experience we wanted you to have. Your concern has been noted and escalated to provide better service in the future. Rest assured that we are doing our best to become better in handling and resolving all of your valued subscribers' concerns. Should you have other comments or suggestion that may help us improve, please let us know. Feel free to chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
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comment to review:

Phone Price went up in 2 days

Straight Talk Wireless #1904697
Hi Jdy S. This is Maria from Straight Talk Wireless. Our sincere apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Consumer rights

Straight Talk Wireless #1902952
Hi Emily G. This is Maria from Straight Talk Wireless. Our sincere apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Refund or activate my phone

Straight Talk Wireless #1902854
Hi. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenience this may have caused you. We understand that your previous experience was unpleasant. Allow us to make it right for you. To further assist you, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Ripping buyers off

Straight Talk Wireless #1902851
Hi. This is Maria from Straight Talk Wireless. Our sincere apology for the inconvenience that you have encountered with our service. We understand that your previous experience was unpleasant. Allow us to make it right for you. To further assist you, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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comment to review:

Gone to the dogs

Straight Talk Wireless #1896158
Hi Rhys S. This is Maria from Straight Talk Wireless. Our sincere apology for the inconvenience that you have encountered with our service. We understand that your previous experience was unpleasant. Allow us to make it right for you. To further assist you, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
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1 reply
Rhys S
#1896661
Use our self service menu. That means that you will do precisely NOTHING. Nothing was ever achieved through the menu of some phone system. Whether I waste my time talking to you or not, you will doubtless continue with your dishonest practices and will not fix the problem. "Our representative" likely means some minimum wage serf in India who has zero power to change anything. This is a complaint about corporate dishonesty that cannot be fixed by dialling 1-800-timewaster. All your response so far tells me is - we want to take this out of the public sphere, waste your time and provide no solution. You are on borrowed time. My last pre-pay payment was on July 2nd. That means I have ten days approximately left of your miserable company before I switch providers.