comment to review:

No service, can't send or receive text

Straight Talk Wireless #2024873
Hi Hillman. This is Maria from Straight Talk Wireless. We are sorry to hear about your issue. Let us check on your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Unsatisfactory customer service

Straight Talk Wireless #2024872
Hi Cassie M. This is Maria from Straight Talk Wireless. We are sorry to hear that you are caught in this situation. We will be more than happy and eager to help you in resolving your concern. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Straight Talk is a scam!

Straight Talk Wireless #2024870
Hi Jimmy W. This is Maria from Straight Talk Wireless. We are sorry for the trouble. Please be informed that at 60 GB, we reserve the right to review your account for usage in violation of Straight Talk’s Terms and Conditions. To further assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Not replacing the correct phone

Straight Talk Wireless #2024869
Hi Sheena S. This is Maria from Straight Talk Wireless. We understand your frustrations and we are determined to help you get your problem resolved. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Bought a new phone and both phones do not work

Straight Talk Wireless #2024866
Hi Molly H. This is Maria from Straight Talk Wireless. We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Refund on a charge that I didn't make.

Straight Talk Wireless #2024862
Hi John B Owk. This is Maria from Straight Talk Wireless. We are sorry to hear that. We would like to further investigate your account and process your refund request. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

40 dropped calls to customer service

Straight Talk Wireless #2024460
Hi. This is Maria from Straight Talk Wireless. We appreciate your loyalty and we are sorry for the trouble that you have encountered. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Slightly disappointed

Straight Talk Wireless #2024459
Hi Lonney Aeo. This is Maria from Straight Talk Wireless. It is not our intention to frustrate you. To know more about our Unlocking Policy, please call 1-877-430-2355 or chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Poor service

Straight Talk Wireless #2024458
Hi. This is Maria from Straight Talk Wireless. We are sorry to hear that you are having this situation. Please accept our deepest apology for this experience. Allow us to make this right for you. In order for us to address your issue properly, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^April
0 0
Show
comment to review:

Phone was messing up

Straight Talk Wireless #2024457
Hi. This is Maria from Straight Talk Wireless. Thank you for your feedback and rating. Should you need assistance, please do not hesitate to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Activation carrier locked

Straight Talk Wireless #2015968
Hi. This is Maria from Straight Talk Wireless. We are sorry for the trouble. Our branded Straight Talk phones are not carrier unlocked. It can only be activated in our service. However, we can unlock your phone only if you meet the set requirements. TracFone Wireless will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: 1. Device must have not been reported as stolen, lost, or associated with fraudulent activity. 2. Device may have already been unlocked or device may have a pending unlock request (customer should call for resolution). 3. Device must have been activated on TracFone Wireless service for no fewer than 12 months. 4. Device must have redeemed no fewer than 12 months of service. 5. Device must have active service or be within 60 days after service expired. However, beginning February 03, 2021, we now offer our customers the option to unlock the phone for a fee if they have not met the 12 months of service requirements. The fee will be $150 minus $12 for every paid active month per device (cards on reserve are not calculated as paid active). To process your unlocking request, chat with us at http://bit.ly/2CuBvXO o...
Show more
0 0
Show
comment to review:

Certain calls and text messages I'll get

Straight Talk Wireless #2015961
Hi. This is Maria from Straight Talk Wireless. We are sorry for the trouble. Let us assist you in resolving your issue as quickly as possible. For assistance, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

I have to write a *** review your *** phone company because I can't even get the *** phone to work because of you because all of this *** *** that's why I'm doing this *** shi

Straight Talk Wireless #2013853
Hi Maliki. This is Maria from Straight Talk Wireless. We are sorry for the bad experience. Should you need assistance, copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

My phone is lost by Fedex

Straight Talk Wireless #2013848
Hi Teressa S. This is Maria from Straight Talk Wireless. We are sorry to hear that your package was not delivered. For us to assist you, Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

Had to change my sim

Straight Talk Wireless #2013845
Hi Porfiria. This is Maria from Straight Talk Wireless. We are sorry for the trouble that you have encountered. We would like to check your account for us to further assist you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

Tried to switch to a cheaper plan but the phones I owned free and and clear were lock..I literally had to pay a &142 dollars to unlock phones to other carrier didn't owe any money to them. But you hav

Straight Talk Wireless #2013844
Hi Lisa. This is Maria from Straight Talk Wireless. We understand your concern. Please be advised that our devices are network locked. However, we can unlock it if you are not able to meet the requirements. For more information, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

Cancellation of service

Straight Talk Wireless #2013838
Hi. This is Maria from Straight Talk Wireless. What seems to be the problem? Can you provide us more details about the issue that you have encountered? To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

Trying to activate card

Straight Talk Wireless #2013831
Hi. his is Maria from Straight Talk Wireless. We are sorry to hear that your device is not compatible with our service. Allow us to provide other options for you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

To extend my service for a couple days.

Straight Talk Wireless #2013827
Hi Nicole R. This is Maria from Straight Talk Wireless. We apologize for the inconvenience. Our customer service is open from Monday-Sunday from 8:00 AM to 11:45 PM EST. Should you need assistance, you may contact us at http://bit.ly/2CuBvXO or call 1-877-430-2355.
0 0
Show
comment to review:

Automatic payments

Straight Talk Wireless #2013813
Hi. This is Maria from Straight Talk Wireless. Thank you for your comment. Should you need assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

PHONES NOT ACTIVATED

Straight Talk Wireless #2013809
Hi stephanie d. This is Maria from Straight Talk Wireless. We are sorry to hear that you are having issues in activating your phone. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

Cannot make or recieve calls

Straight Talk Wireless #2013803
Hi. This is Maria from Straight Talk Wireless. We are sorry if you are having issues in making or receiving phone calls. Allow us to assist you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

Someone using account

Straight Talk Wireless #2013796
Hi Reyn. This is Maria from Straight Talk Wireless. We apologize for the inconvenience. We would like to take a look into this. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

I need to unfreeze my service plan VIN number after 72 hour waiting period

Straight Talk Wireless #2013795
Hi Judythe. This is Maria from Straight Talk Wireless. We are sorry for the trouble. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

I need my account number and pin#

Straight Talk Wireless #2013553
Hi. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenience we have caused you. Allow us to fix this issue as soon as possible. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

Technical support

Straight Talk Wireless #2013545
Hi. This is Maria from Straight Talk Wireless. We deeply apologize for the inconvenience we may have caused you. Please allow us to review your account and further investigate what happened with your phone service. To assist you, copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

Need to shorten auto refill its too long

Straight Talk Wireless #2013542
Hi. Hi. I am Maria from Straight Talk. Thank you for your review and we are sorry for the trouble that you have encountered. For us to discuss this more in details, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

I need my account number and pin to transfer to qlink

Straight Talk Wireless #2013539
Hi. This is Maria from Straight Talk Wireless. We are sorry for the trouble. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

To activate a phone

Straight Talk Wireless #2013335
Hi Ramiya. This is Maria from Straight Talk Wireless. Thank you for continuing your service. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

I need my account number and pin #

Straight Talk Wireless #2013322
Hi. This is Maria from Straight Talk Wireless. The account number is the serial number of your phone and please be advised that we do not have a PIN. Thank you.
0 0
Show
comment to review:

Need to cancel contract

Straight Talk Wireless #2013321
Hi Randie. This is Maria from Straight Talk Wireless. To assist you in transferring your number to another phone, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

Need to pay my bill

Straight Talk Wireless #2006307
Hi Sofia. This is Maria from Straight Talk Wireless. We are sorry for the trouble that you have encountered. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Cant get in to my voicemail

Straight Talk Wireless #2004987
Hi. This is Maria from Straight Talk Wireless. We are sorry to hear that you are having issues with your voicemail. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

No connection

Straight Talk Wireless #2004986
Hi Tamme. This is Maria from Straight Talk Wireless. Our sincerest apologies for your bad experience and we want to make sure your concerns will be addressed today. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Question about new phone

Straight Talk Wireless #2003242
Hi. This is Maria from Straight Talk Wireless. Yes, you will be able to transfer your phone number as long as we can verify that you are the account holder. Thank you.
0 0
Show
comment to review:

Did not get a response to my problem

Straight Talk Wireless #2001704
Hi ruby a. This is Maria from Straight Talk Wireless. We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Consumer awareness

Straight Talk Wireless #2001339
Hi. This is Maria from Straight Talk Wireless. We are sorry for the trouble that you have encountered. We would like to check the status of your replacement phone and further escalate your concern to the higher department. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^April
0 0
Show
comment to review:

Customer service

Straight Talk Wireless #2001337
Hi Wayne S. This is Maria from Straight Talk Wireless. We sincerely apologize for the inconvenience we have caused you. Allow us to fix this issue as soon as possible. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

12 yr old activated phone unauthorized

Straight Talk Wireless #2001320
Hi. This is Maria from Straight Talk Wireless. You may try to install a third-party app to your daughters phone. Mobile data can be turned off on your phone settings. Thank you.
0 0
Show
comment to review:

Wasted money

Straight Talk Wireless #2001318
Hi Illyana. This is Maria from Straight Talk Wireless. We are sorry for the trouble that you have encountered. Please be advised that we do not issue refund for airtime purchases. To further assist you, please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 1
Show
1 reply
Anonymous
#2008048
Why would I want to contact you if you already say you can't take care of it. Like I said "wasted money".
comment to review:

SIM card removal

Straight Talk Wireless #2001308
Hi Ygnacio. This is Maria from Straight Talk Wireless. Can you please provide us more details about the issue that you have encountered? To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Very unhappy with customer service.

Straight Talk Wireless #2001307
Hi Joe. This is Maria from Straight Talk Wireless. We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Will not provide unlock code

Straight Talk Wireless #2001298
Hi Mike. This is Maria from Straight Talk Wireless. We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

I paid $55 for a "Keep Your Own Phone" SIM Activation Kit, the service worked for 1.5 hours and I have been without phone service, since.

Straight Talk Wireless #2001292
Hi. This is Maria from Straight Talk Wireless. We deeply apologize for the inconvenience we may have caused you. Please allow us to review your account and further investigate what happened with your phone service. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Angry abd dissatisfied

Straight Talk Wireless #1994561
Hi Dawn K. This is Maria from Straight Talk Wireless. We are sorry for the trouble that you have encountered. Please allow us to assist you. Kindly copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

Transferring number issue

Straight Talk Wireless #1994560
Hi Leslie H. This is Sarah from Straight Talk Wireless. We are sorry for the inconvenience. Aside from the account PIN, we can ask him other questions to verify his identity. For us to assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
0 0
Show
comment to review:

To extend my service for a couple days.

Straight Talk Wireless #1993506
Hi Zamyra. This is Maria from Straight Talk Wireless. To assist you with this, please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

I HAVE NO NETWORK HAVENT FOR OVER 14 HOUR THERES SOMEONE IN MY PHONE IVE BEEN 611611ING U GUYS FOR A WEEK AND NO REPLY

Straight Talk Wireless #1993505
Hi Kimbella. This is Maria from Straight Talk Wireless. We are sorry for the trouble. For us to further discuss your concern in details, please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

You didn't unlock other phone

Straight Talk Wireless #1993504
Hi. This is Maria from Straight Talk Wireless. We are sorry to hear that you are having issues. Allow us to check the status of your unlocking request. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show
comment to review:

Terrible Services. No resolution to my services

Straight Talk Wireless #1993503
Hi Zionna. This is Maria from Straight Talk Wireless. We are truly sorry to learn of the bad experience outlined in your post. Your satisfaction is always our number one priority. Please allow us to make things right. Chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
0 0
Show