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Apple - First Responder Covid Crisis

Cell phone only works using hands free speaker. Im a physician 24 h oncall stroke hospital and Covid response team in 5 other hospitals. Apple wont send me a replacement, unless I send my cell phone. In this scenario I would be without a cell phone for weeks!!! I can buy a new unit and they can sent it to my door step. But for support issues they can not.
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#1887522 Review #1887522 is a subjective opinion of poster.
San Juan, San Juan Municipio
Preferred solution
Let the company propose a solution