New Reviewer

Imprint - Terrible Quality & Customer Service

I purchased 3 custom t-shirts from Imprint.com (24hourwristbands.com) in September 2015, but when I received them, the artwork and lettering on one of the t-shirts was not readable even though on their website it appeared to be perfectly clear. Because I wanted this t-shirt as a gift, I ordered another one in a different color and didn't initially complain about the poor quality. When I received the second order, the artwork looked as if it hadn't been completed - like it was only halfway done. I then sent the company a complaint about both t-shirts but never received any kind of response until a couple of days ago when I received an email saying the problem has been resolved and the support ticket has been closed. How can a problem be resolved if there's never any research or investigation into the problem? Buyer beware.
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ID
#736481 Review #736481 is a subjective opinion of poster.
Location
Ogden, Utah
Pros
  • Website easy to navigate
Cons
  • Poor customer service
  • Inadequate problem resolution
Reason of review
Both Bad Quality and Poor Customer Service
Loss
$40
Preferred solution
Let the company propose a solution
New Reviewer
Update by user Feb 06, 2015

After nearly two months and several emails and phone calls to Customer Service, as well as posting to a couple of online complaint sites like PissedConsumer, I did finally get a response and supposedly a code for the $100 Reward Card. However, I did not try to use it...

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ID
#579596 Review #579596 is a subjective opinion of poster.
Location
Ogden, Utah
Reason of review
Poor customer service
Loss
$100
Preferred solution
A $100 gift card to another company, I don't want to spend any more money with Plow and Hearth
New Reviewer

FulcrumGallery - Never Received Items

I made a purchase of two prints from fulcrumgallery.com on December 7, 2013, but I never received any shipping or order information nor was I ever contacted again by the company until December 15, 2013 when I received a survey asking how I would rate their service. I sent an email to the company asking about my purchase information and I also filed a complaint with PayPal and the FTC. This is apparently just another scam online company that takes your money and hopes that they never hear from you again. I hope the FTC shuts them down quickly and for good.
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ID
#464086 Review #464086 is a subjective opinion of poster.
Loss
$23