Eloy Bencomo
map-marker Bothell, Washington

Freedompop - Not worth the money when you don't receive what's promosed.

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I purchased two Samsung Galaxy Note 2's which were supposed to come with a lifetime of free cellular service which was supposed to include 200 minutes of Talk Time, 300 Texts and 500 MB of Data.

As soon as your available data falls below 100MB (you NEVER get to use your full allotment of data), your phone will be TOTALLY useless.

They don't disclose that phone calls and texts both require a data connection, so at that point you can't make calls and you can't text until the next month of service starts.

Initially contacting customer service resulted in them restoring the service since we still had part of our data allotment left.

It was frustrating to have to call each and every month to get our phones working again but after a few months they stopped allowing us to use our last 100MB of data and would no longer re-enable the phones.

VERY deceptive company.

Don't waste your money.

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Loss:
$150
Pros:
  • Possibility of free cell service
Cons:
  • Product service
  • Quality reliability poor customer service
  • No cust serv or tech on weekends
Reason of review:
Not as described/ advertised

Preferred solution: Stop disabling phone service prior to the end of data allotment.

Eloy Bencomo

Microsoft - XBOX Live Points expired with NO NOTICE

Microsoft - XBOX Live Points expired with NO NOTICE
Recently I logged into my XBOX Live account after not signing on for a while and checked my Transaction History. I had 160 points on my account the last time I logged in last June (2013) which I had planned on purchasing an item for my Fable character. On 7/1/2013, without ANY notice either in email or the many contact methods that Microsoft demands to have to use in the numerous ANNOYING need to 'verify my account', the points were unceremoniously and unilaterally 'expired' and cancelled without compensation. I want anyone and everyone to know that these virtual points that are acquired by spending our time and effort to acquire or by allowing these companies to invade our privacy with their 'loyalty' programs are an illusion that they can take away from you like this after they have received the benefit they want from you. My wife had 400 Points on her XBOX Live account also along from Bing Rewards in addition to the same 160 from a previous effort. She recently got an email that XBOX Points were being retired in lieu of using you local currency, US Dollars in our case. When she went to check to see what the email was about, she also discovered her previous 160 points were similarly 'expired' and taken away without compensation. At least in her case the 400 XBOX points that were purchased with Bing Rewards points were still there and converted to something of value but the other 160 points in both our cases were not. Neither of us received any emails or any other notification that the points were being expired. Their value was just TAKEN AWAY. These are the same companies that cry FOUL via the DMCA when their intellectual property is similarly taken away by 'piracy'. What do they call it when they STEAL things of value from their customers. Nothing. They don't consider that a problem at all. No wonder consumers ignore their view just like our views are ignored in cases like this.
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Loss:
$4
Eloy Bencomo
map-marker Seattle, Washington

Walmart Black Friday Vouchers

I bought two Apple iPad Mini's that come with a $100 GC at the 1-Hour Guarantee event. This was a Great Idea with the Worst execution I have ever seen at a major retailer. The great part is that you will still get your item at the Black Friday price even though they ran out during Black Friday. No problem with that. My problem with the execution of the idea is that they take your money UP FRONT (but you don't get the Gift Card up front). And you are stuck waiting for your item 3-4 or more weeks, there is no guarantee on delivery time. At the time of the Voucher purchase, they tell you it will arrive by Christmas which the online order status initially said also. Now the order status says it might be after Christmas. Who knows what it will say in a day or two. There is actually no guarantee.
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Loss:
$325
8 comments
Eloy Bencomo

Oh, and GFY Anonymous for you comment on 12/12 about my 'deal' price.

Eloy Bencomo

I finally got mine on 12/21 and the eGift card was emailed on 12/14 when the status finally showed 'shipped' but the aggravation, run-around and hand-wringing put a very bad taste in my mouth about Walmart. Despite the 'shipped' status, the Tracking info was unavailable until almost the day I received the 'you can pick it up now' email. More and more companies seem to be doing this. So my list of companies that I won't order Online from is growing very long.

I should also mention that I spent several hours in at least 3 phone calls to the 800# and several visits to the local store. Spoke to an Electronics Dept Asst Manager. All left a pleasantly bad taste for the Walmart image with me. If I don't get the item the moment I pay for it when I buy it in person, I don't plan to buy from Walmart again.

My first email said I could expect delivery between 12/14-12/22. A few days later I see an update to the delivery estimate saying 12/20-12/26. I call in to complain and say I was told it would be here by XMas, this is an XMas present. Nothing they can do but 'unofficially' the 800# rep tells me they are being told it will get there before 12/24.

I think the One Hour In Stock Guarantee was a great idea when I first heard they were doing it. I hope other stores start to do it but really hope they do better than the sh|tty job Walmart did.

Guest

I finally got someone on the phone and they said it will be here by the 22nd! Mine is a Santa gift!!!!

If I do not receive it by then I will NO longer buy from Walmart!!! This is a joke!!!!!!!

Guest

My order finally shipped after processing since 11/28. I have not received the $100 gift card.

I have checked my spam folder. There is no way to track the trucked shipment.

Everytime I call the 1-800 number I get disconnected due to a high call volume. I really hope the media starts to report on this.

gerald claude

Let me spell this out for you......there was never any inventory to back the promo.......we call that smoke and mirrors.....the whole scheme was to get you into the store, get your money.....give you some flimsy promise on a delivery date.....that they KNOW would never have been met. But don't fret you were not the only sucker made by Wally World.....

Guest

Why is this $325 monetary loss? Hm, can understand you're bummed, but stating its a monetary loss seems pretty false and steep claim, considering you will get your items.

Guest

The Wal-Mart confirmation email said delivery between the 15th and 22nd. Now I just received my email and it "shipped" with an ETA of 12/26.

I call the 800# and they are receiving heavy call volumes and just hangs up. I sent an email to customer service and the response is a generic one.

No one to contact. Totally bummed right now.

Guest

at least you got a great deal "price".

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