Ottawa, Ontario, Canada
Discount Car and Truck Rentals - Tires unfit for winter conditions
I rented a vehicle with them in Ottawa, and they gave me a vehicle with only 5/32 tread left. In Ottawa, in Winter conditions that's not nearly enough, though the legal limit is 2/32. Now they are charging me for the damages, and claiming I was driving too fast for the winter conditions. I was coming out of a full stop when the light turned green and I started to turn left, and the vehicle wouldn't turn or stop. Moreover, the bill they provided me just said "Customer damaged tire and bumper". I took pictures, and never saw any damage I did to the bumper. A flat tire, and a damaged rim cannot cost $500, but since it was the deductible amount I told them on the phone, that's exactly what they charged me. Worst of all, they claim I was going too fast for the conditions, but they weren't there. They have no morals, and they don't care about endangering people's lives as long as they can make a buck. I will never rent with them again. All in all, I had to pay out of pocket the $500 damage, $75 for the rental that I barely drove, $100 for a tow truck to bring it back to their place (I wouldn't drive that again), and another $30 to take a cab back to my house with my children's two car seats. $705 for nothing. And my insurance is going to go up because of their poor maintenance.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.