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Hair Plus Europa - Never received my products, *** service and HORRIBLE way of speaking to customers.

Update by user Apr 24, 2020

I received my refund, but my complaints about the company still stand, as I have not received any form of apology or the like.

Original review posted by user Apr 22, 2020
I ordered a product from www.hairpluseuropa.com and still hadn't received it a month later. When I contacted them to hear a status they were very difficult to get in contact with, and only periodically responsive. I told them to please send my order now or give me back my money, and they never replied again. I took to contact them via the original company's Instagram, and the person/owner was extremely rude and hostile towards me, she was simply just horrible with me. I never received words of apologetic character nor any intention to try and assure me that I would be receiving my order, nor when. They seemed to completely not care about me being a customer with them, and basically told me I was being demanding for even asking or making the claim that it's not right to withdraw the money from a customer and then just never send them the product (I mean come on: a month had passed - and they never so much as tried to send me an email saying "we're sorry we're taking so long, we're doing our best"). I believe they do not do their best - and if those horrible messages they wrote me were in fact their best then I am just mortified for them.

User's recommendation: Do not support a business who treats their customers this way, and who do not comply with card brand rules!

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ID
#1884213 Review #1884213 is a subjective opinion of poster.
Service
Hair Plus Europa Shipping Service
Cons
  • One month waiting after debit from my account
  • Insulting
  • Never received my product
Preferred solution
Apology