Chilly Marketing - Extremely Rude Customer Service
Do yourself a favour and do not have anything to do with the Chilly Warranty Shop. I have just spoken to the rudest person I have ever encountered and believe me I've met a few! She was very curt when she answered the 'phone. She sighed when I told her I had called yesterday and although I had been told I would hear from them today I was still waiting. She sighed again when she told me I would have to "take my place in the queue" as there was still paperwork to be done, my repair to be looked at, passed to an engineer and then I would have to wait to receive a call from them! This is Tuesday and I was told I may hear on Friday but no guarantees. She reminded me many times that I was not the only customer they had and others took precedence! She spoke over me, shouted at me when I asked why there had been no progress on my repair although I had called at 09.00 Monday and it was now 16.50 on Tuesday and again she shouted that I had no right to tell her how to do her job! She then proceeded to tell me she worked on the switchboard and was only there to take details and then direct calls to the relevant person! However no details were taken and I was not transferred to anyone else until I demanded to speak to a supervisor. Obviously someone within Chilly Warranty Shop needs to give her a copy of her Job Description and remind her that is all she is paid to do. Best case scenario is that she should be trained in this post and given lessons in how to speak to the public in a courteous and polite manner. Personally I would rather the Rudest Person on Earth be given a post which required no customer contact at all. When I asked for the third time to speak to a supervisor I was told there was no-one there to take my call and that someone from Customer Care would call me back within 48 hours! By this time I was incandescent and told her in no uncertain terms I would wait until someone was available. Miraculously I spoke to a woman claiming to be the supervisor within a minute. Unlike her colleague she was extremely pleasant and well mannered. Whether she was the supervisor or not is irrelevant as she was clearly more competent and professional than the previous person. When she started to speak to me I heard the Rudest Person on Earth laughing in the background. I advised I could hear her and I would not carry on the conversation until she stopped as this was very disrespectful. She had to be told to be quiet and eventually after detailing the nature of the repair I was advised that an engineer would call tomorrow. I will not hold my breath but if I do not receive the call as promised I will escalate this to Trading Standards. Another point to consider is that you will need to have the patience of a saint to get through to them as I tried unsuccessfully from 09.40 to 16.50 today to get through to Chilly Warranty Shop on the 0844809**** number quoted on their website. Eventually I found a landline number 0124355****, which if you are unlucky enough to get involved with this company you should use as it was answered within a few rings. Perhaps I was just "lucky" to speak to someone so quickly but it is worth a try. Better to just avoid the company though.
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