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Junior Reviewer
After following what CleverPet was doing for almost two years, we learned about their new product FluentPet and decided to make a purchase. Their checkout asked if we had a coupon code, but after searching for a while online, there were no coupon codes to be found, so...
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ID
#2718131 Review #2718131 is a subjective opinion of poster.
Location
Chicago, Illinois

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Katom - Shipped Broken Glass and Stole My Money - Steer Clear

I ordered new glasses for Thanksgiving this year. Before ordering, I spoke at length with a sales associate and specifically asked how they package glasses, since shipping companies are notoriously harsh on handling shipments. He assured me that not only are they packaged really well, but if anything goes wrong they will make it right. Well, exactly what I feared would happen, happened. The glasses weren't packaged well, and they arrived broken into a million pieces, and upon opening the box, glass started spilling all over my floor (not too good with kids and dogs around). We immediately took photos, called the company, and that's where all the problems with this company began. I spoke with Destanie, the supervisor of the entire "customer service" department and beyond being incredibly rude to us, told us that we would have to wait for UPS to come and inspect the packages before they would ship replacements. I explained that there was no way I was keeping a box full of broken glass in my home with kids and dogs around and she finally told me to take extensive photos (which I already had) and e-mail them to her. At that point, she instructed us to to dispose of the glasses. She still refused to ship any replacements, stating that she had to "abide by company policy", but would get on filing a claim with the shipper first thing in the morning and once that had been filed, she would issue our refund so we could go elsewhere. I tried following up with Destanie via phone but she would never answer, and no one at the company could ever find her. I did send her a few e-mails and she finally responded when I threatened to file a chargeback with my credit card company. Unfortunately, her response was a warning to me about how my credit card would be closed if I filed a chargeback (completely untrue). After reading that, I called my card company, filed a dispute, and of course I am still waiting for that to be resolved. It is now Dec 4th, and I just received an e-mail from someone named Amanda, who told us that UPS had tried "multiple times" to schedule an inspection with us but we did not respond. Let's be very clear. At no time did UPS ever try to schedule an inspection with us, and anytime there was any communication, we responded immediately. UPS did show up out of the blue one day with a call tag to pickup the shipment, but we explained that we were instructed to dispose of the broken glass and had submitted photos to the seller. They said no problem and left. That was our only communication with UPS. To date, no refund, and only an e-mail stating that "our claim had been closed" due to our lack of response. I am out $172 and have nothing but wasted time and a bunch of broken glass I had to clean up to show for it. On another note, we just looked up reviews on this company and it turns out we're not the only ones this has happened to. I can't understand how this company is still in business, or who is purchasing from them. RUN FAR AWAY FROM THESE PEOPLE. THEY ARE CROOKS AND LIARS.
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ID
#1415298 Review #1415298 is a subjective opinion of poster.
Location
Kodak, Tennessee
Cons
  • Refund policy
  • How they package shipments
  • Communication
Reason of review
Damaged or defective
Loss
$172
Preferred solution
Full refund

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Junior Reviewer

T3 Micro - Terrible Customer Service

I purchased one of their luxe 2i hairdryers as a xmas present for my wife. They did not have the teal blue in stock (said backordered on their website), so I ordered it from Jet.com. When it arrived, I checked to make sure everything looked good and the only thing I was concerned about was the fact that the ceramic 2.5" brush was not included. Apparently, even though the black and white versions of the same unit come with the brush accessory, the teal does not for some reason (would have been nice to know prior to ordering). Anyway, I looked on their website to try and order that brush for her and it did not appear in their accessories listing. Only the 2" and 3" gravity brushes do. So, I called customer service. A woman named Charday answered the phone and was extremely stand-offish and rude. She obviously didn't know the product line as she kept asking questions that made no sense. I had to explain their products to her and it was apparent that she was simply looking on their website to read back the same information I already knew and had explained to her. I asked about the brush accessory and she told me "it's under accessories" on the website. I explained again that it was not and she said "I guess they don't have it under accessories". That's when I questioned whether she even worked directly for T3 or was an outsourced customer service rep, as she said "they" and not "we". She told me she absolutely worked at T3, so I said, OK please get me your manager. She said she would have to "try to find her manager" and put me on hold. I was on hold for over 10 minutes and she never came back. So I hung up, called back and of course Charday answered the phone. Again, I asked for her manager and she told me "I'll have to put you on hold to try and contact my manager". Again, I waited over 10 minutes and she never came back. At that point, I hung up (again). I know little to nothing about T3 as a company, but this was something my wife was very excited about and it was supposed to be a really nice xmas surprise for her. Not too mention, it's a fairly expensive purchase. This is certainly not the type of customer service I expect from any company, and I'm now second guessing my purchase. What happens if there's an issue down the road? Will my wife now have to deal with rude and unhelpful people? Very disappointed.
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ID
#1146029 Review #1146029 is a subjective opinion of poster.
Product
T3 Micro 2I Hair Dryer
Cons
  • Staff
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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Junior Reviewer
Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Marvin Windows And Doors - Marvin Door - Major Manufacturing Issues and Poor Customer Service
Two months ago we ordered a Marvin Ultimate Sliding French Door, supposedly the best of the best on the market. In fact, 10 years ago we ordered the same door for a different house and were thrilled with it. Unfortunately it seems that Marvin has gone downhill in a big...
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2 comments
#1156184

After posting this review and filing a BBB claim I received a call from Marvin saying that if I gave them another chance to make the door properly they would offer to reimburse me $1800 ($1200 I was already out from my contractors and an additional $600 to cover the next install costs). At first this might seem like a nice offer but the guy that called was very curt and standoffish stating that we wouldn't receive any compensation until we waited another 3 weeks for the new door and accepted it.

When I questioned why if we had to wait and were already out the $1200 we couldn't receive that refund up front, I was told that they believed if they gave me anything now it would encourage me to refuse the new door and get a full refund (basically saying I had intentions of defrauding them).

This company's attitude towards their customers is a joke. They are the ones making shoddy products and trying to pass them off for high prices, but to accuse that same customer of trying to steal money from them is simply inexcusable.

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ID
#837913 Review #837913 is a subjective opinion of poster.
Location
Round Rock, Texas
Product
Marvin Windows And Doors Ultimate Door
Cons
  • Poor product quality
  • Poor customer support
  • Customer service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
In a perfect world I would like $2k back as a refund for the door itself, $1200 back for money I had to spend on my contractors, and the door I ordered in flawless condition

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Abes Of Maine - Bait & Switch and VERY RUDE!!!
Abes Of Maine - Bait & Switch and VERY RUDE!!!
Abes Of Maine - Bait & Switch and VERY RUDE!!!
My mother has been putting money away for a new television for almost a year now. She is finally ready to purchase and asked me for some assistance. I found her the LG 55EF9500 and searched Google shopping for the best price. Abe's of Maine came up (image attached)...
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Resolved
ID
#831402 Review #831402 is a subjective opinion of poster.
Location
Round Rock, Texas
Service
Abes Of Maine Shipping Service
Cons
  • False advertising
  • Sales
Reason of review
Poor customer service
Preferred solution
Deliver the television to my mother in flawless condition and reduce the price $200 as multiple competitors has listed for this lower price. $2119 should be the total and would go a long way to an apology for the hassle and disappointment caused

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Junior Reviewer
DIRECTV - Incorrect Final Bill and Lying to Customers
After months of shotty service and incorrect bills, we finally cancelled our DirecTV account after almost 10 years of being a customer. They couldn't have cared less and the months of back and forth on the phone trying to resolve issues clearly showed that. The...
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7 comments
#1061804

Wow, amazingly, this is the EXACT same treatment I have received recently, after being with them for almost 25 years!! I'm DONE with DirectTV....Dish Network, hope you have room for one more LOYAL and FAITHFUL customer!!!

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ID
#459878 Review #459878 is a subjective opinion of poster.
Location
Austin, Texas
Service
Directv Tv Service
Loss
$15