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Hilton Honors - Lack of Customer Service
Pray that they don’t deny others trying to use their Hilton Honors points!
I have been attempting to get my Hilton Honors points transferred to my husband. Having spent parts of 5 days and numerous hours with customer service reps, emails to HH Account review, and online password resets have provided no resolution.
I got in touch with an account manager, but he said he was in a corporate division and to try to reach the individual division.
I never complain about service, but this is unconscionable. Guess they got too big!
- If you can use transfer points it is a nice perk
- Not transferring the points i will lose about three nights
Preferred solution: They have an option on-line to Transfer Points. I think if a consumer chooses that option it should work. That is all. Just transfer the points!
User's recommendation: Credit card bonuses /Perks that you can't use have no value
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Verified ReviewerAvasFlowers - Company is incompetent
Requested flowers to be delivered 2 weeks ago. They called and texted me 3 times to confirm the delivery address.
Next, they delivered (they said) to somewhere else and sent me a picture. I told them I never got the flowers. Rather than a refund, I agreed to give them one more attempt. That delivery day has passed without a delivery.
I have requested a refund, and the company is not responding. No calls, texts, or anything.
- You will not get what you pay for and no customer service
Preferred solution: Full refund
User's recommendation: NEVER USE THEM!! NEVER!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Vanilla Gift - Pissed
Company fixed the issue and I have been provided with apology. Provided proof of purchase and drivers license.
No Rating since there are no negative stars. Used a $100 Visa Gift card near Chicago to purchase clothes at Kohl's and gave them the card with $0 balance.
Came home to Kentucky and returned the clothes to the same merchant. There is no card to put the refund back on. Vanilla provides no help, phone numbers, email addresses as they minimize contact with humans.
I hope nobody gives me one of those cards as a gift again. POS.
I feel better already but they are a POS.
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