US Airways NEVER Again
Our flight was delayed out of Seattle for 3 hours due to US Airways mechanical difficulties. The flight itself, when it finally took off is 5 hours long. We missed connecting flight & missed the next connecting flight & forced to sit in Philadelphia airport with children for 5 hrs before the next flight. That's 13 hours and that was just the first leg of our trip. Was told they don't offer meal vouchers for flights that don't offer meals on them but we had to sit around for 8 hours with small children just on the first leg solely due to US Airways mechanical difficulties. US Airways behavior is rude and unprofessional. Had we arrived when we were scheduled to arrive we would have been at my parents in Albany just in time for breakfast and NOT have had to purchase food at the airport waiting 5 hours for a connecting flight due to no fault of our own. Even Southwest Airlines is better than this.
Troy, New York
- Rude staff
- Customer service
Reason of review
Poor customer service
Let the company propose a solution
Sears Home Services - Sear Repair Customer Service Lying about warranty
I called Sears Repair service to fix my washer on 11-14. They had to find my purchase on their computer based on my old address since I had moved and the appliance was bought on my now ex's credit card but they found it and said my washer was under warranty so I wouldn't have to pay for the timer that was broken. I would have to pay the service charge of 79.00 which was fine. I know they found my record because they tried to sell me extended warranties on the dishwasher I had bought and I never mentioned even having a dishwasher. I specifically asked if the Tech would have the part on the truck since they have my model number on the computer and I knew what was wrong with the machine. I was assured that yes the Tech has the model number and he would have the part. The Tech showed up and looked at the machine and just as I suspected, the timer needed to be replaced. He quoted me over 300.00. I said my machine is under warranty and he said it wasn't. He couldn't find my record in his computer so I called customer service back and got a different lady who said no my machine is not under warranty. This is the old bate and switch. Get the tech out there and I have to pay the service charge and get me to pay the rest because they are there. The tech did not have the part on the truck and said he couldn't get a new one and he could sell me a refurbished part (but he didn't have that either). It would be a week to get that part. I had to give him 184.00 to order the part. I still owe 50.00 when they come back to install it. They bald face lied to me about the machine being under warranty. They are coming next week to finish the repair (I hope) but I will never use Sears Home Repair again.
Albany, New York
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