Profile Info
RockAuto - GREAT IF EVERYTHING GOES OK, WHEN IT DOESN'T YOU TAKE IT IN THE SHORTS
- Price selection
- Lack of product information in some cases such as a description
- Return policy website perfromance issues
LEAPPAD UPDATE DELETES YOUR DIGITAL APPS AND LEAPFROG SUPPORT REFUSES TO REPLACE THEM IF YOU ARE NOT THE ORIGINAL OWNER OR DON'T HAVE OR CAN'T LOGIN TO THE ORIGINAL PURCHASERS ACCOUNT INFORMATION!
- Color
- Technical and customer service skills
Preferred solution: RESTORE THE MISSING APPLICATIONS
WHOLE SET OF DEFECTIVE GOODYEAR TRIPLETRED FORTERA TIRES
ALL FOUR OF THE GOODYEAR TRIPLETRED FORTERA TIRES THAT I BOUGHT IN LATE 2011 AT Goodyear Auto Service Center 20110 W Catawba Ave, Cornelius, NC 28031, USA Ph. 704-987-**** TIRES ARE DEFECTIVE.
THE BELTS HAVE SHIFTED AND MAKE A LOUD RUMBLING NOISE AND VIBRATION. I PAID TO HAVE THEM BALANCED TRYING TO FIGURE OUT WHY THEY MAKING THE NOISE/VIBRATION AFTER THEY WERE A LITTLE OVER A YEAR OLD AND HAD LESS THAN 8000 MILES ON THEM. AS MURPHY WOULD HAVE IT WHILE ON A TRIP TO CANADA I WOUND UP HAVING TO REPLACE TWO OF THEM SINCE ONE ALSO DEVELOPED A PINHOLE IN THE SIDEWALL (ANOTHER DEFECT) THAT WAS SLOWLY LEAKING AIR AND WAS A RISK FOR ALLOWING MURPHY GET MORE INVOLVED WITH A POTENTIAL WORSENING AND RESULTING FAILURE/CRASH I TOOK THE VEHICLE INTO A GOODYEAR PARTNER BRANDED STORE.
I THOUGHT THAT THE EXTENDED WARRANTY I HAD PURCHASED FOR THEM AT A GOODYEAR STORE WOULD GIVE ME FREE REPLACEMENT FOR ALL FOUR TIRES. THEY WERE NOT EVEN CONSIDERING THAT OPTION DESPITE MY EXTENDED WARRANTY.
SINCE YOU CAN'T JUST REPLACE ONE TIRE ON AN AXLE DUE TO THE DIFFERENT TREAD DEPTHS CAUSING A DIAMETER DIFFERENCE I WOUND UP ONLY REPLACING TWO OF THEM AS THE WARRANTY TURNED OUT TO BE A BOGUS THIRD PARTY COMPANY THAT OFFERED $40 WHICH IN CANADA WOULD NOT EVEN COVER THE INSTALLATION. GOODYEAR DID WIND UP GETTING ME A "REDUCTION" OFF THE MUCH MORE EXPENSIVE THE USA PRICES CANADIAN REPLACEMENTS WHICH AS MURPHY AGAIN WOULD HAVE IT ARE NOT THE SAME MODEL AS THE FORTERA WAS REPLACED BY THE ASSURANCE CS. SOME RESEARCH DONE AFTER THE FACT (YEAH I KNOW SHOULD OF, COULD HAVE) SHOWS THAT THERE IS A 2 YEAR MANUFACTURERS WARRANTY THAT SOMEHOW DID NOT GET MENTIONED BY THE GOODYEAR CUSTOMER "SERVICE" REPRESENTATIVE. THE TIRE, AS IN SINGULAR WHICH MEANS THE 2ND ONE DESPITE THE BELT BEING SHIFTED ON IT WAS NOT COVERED AS THEY CLASSIFIED IT AS ROAD DAMAGE SHOULD HAVE BEEN FREE AS A RESULT DUE TO THE DEFECTS.
I NOW KNOW THAT GOODYEAR WARRANTY EXCLUDES DRIVING MY VEHICLE ON THE ROAD LEST IT DAMAGE THE TIRES AND WILL LOOK FOR A MANUFACTURE THAT DOESN'T HAVE THIS WHEN YOU TRY TO OBTAIN WARRANTY COVERAGE EXCLUSION. MORE RESEARCH SHOWS THERE ARE NUMEROUS PEOPLE HAVING THE SAME OR SIMILAR ISSUES WITH THIS MODEL AND THIS IS LIKELY THE REASON THEY CHANGED THE DESIGN AND MORE IMPORTANTLY THE NAME.
- Bogus third party warranty
- Deceptive sales practice
- Dangerous product
Preferred solution: REFUND HALF THE AMOUNT PAID FOR TWO TIRES AND REPLACE THE OTHER TWO OR REPLACE ALL 4 I'LL CONSIDER THE $ PAID AS FAIR USE.
Dodge - BUILD QUALITY AND WARRANTY ISSUES, MISSING OPTIONAL PERFORMANCE BRAKES PART OF BLACKTOP PACKAGE
Found there are 7 NHSTSA safety recalls, 12 tsbs and in particular this one that is supposedly monitoring the safety issue with the hands free not working. In Ontario it also is a legal one.
Service Bulletin No.: WB-D-12-10
Component(s): ELECTRICAL SYSTEM NHTSA ID Number: 1004****
All Products Associated with this Service Bulletin expand
Details close
0 Associated Documents Manufacturer: Chrysler (FCA US LLC) SUMMARY: CHRYSLER/DODGE: A VIP LOP RESTRICTION PROGRAM INTRODUCED IN AN EFFORT TO MONITOR AND CORRECT QUALITY ISSUES IN TIMELY AND EFFICIENT MANNER FOR HANDS FREE MODULE (HFM). *PE
Filed an NHTSA report on the issue of the power window malfunctioning and closing on one of my children's arms.
The power window defect doesn't appear to be isolated to the passenger windows as now the sunroof is having the same issue.
I know have a defective passenger side power window switch to add the the list of defects.
- Customer service
- Warranty coverage
- No effort to resolve
Preferred solution: INSTALL THE PERFORMANCE BRAKE PACKAGE, FIX THE HANDS FREE, STEERING COLUMN GROAN, PASSENGER PWR WINDOW SWITCH (NEW ISSUE!)
AutoZone - Some suggestions on preventing "loss" of information for warranty purposes
The experiences here seem all to have a common thread, that Autozone can't find their warranty information. I believe they go by phone number and if you changed your number and forgot what it was then they won't be able to find it.
I suggest you simple place the receipt in the glovebox with your owner's manual etc. and then there is no chance for issues. I have never had one but did it as a precaution. I have had several Autozone batteries and their performance has been varied but none of them have ever failed to start my vehicles both large 6 cylinders.
The 2 gold series of the past their top of the line lasted me around 7 years. The midline one I tried one time since I was not going to keep the vehicle for another 7 years failed a load test after 2+ years (I always have AZ check them just before the full replacement period expires and they do it in front of you at your vehicle) Johnson controls makes these and just about everybody's batteries to the specifications requested and or some are just rebranded existing models.
The store in Huntersville, NC is staffed by some people that have been around and I have never had any type of issue with returns etc. I don't think that anybody deleted your information as it would not personally benefit them or the store as per other's comments.
Resolved: Auto Anything - Damaged boxes received 15 days after order, read last line for laugh!
The refunded me the purchase price after it was found that one of the struts was defective and they had changed their return policy so that items could not be shipped back to them from Canada.
Thank you for taking the time to express your displeasure with your recent AutoAnything experience. We appreciate your feedback, as it allows us to help identify potential improvements within our organization to prevent situations like this from happening again in the future. After reviewing the order it appears the items were shipped as available. We ship via FedEx within the US so we had them ship the boxes to UPS who does our Canadian orders. This is the cheapest way we have found so far for these orders. We are currently working on upgrading the process. We do show that the last shock was delivered on 11/26. Please call in if any of the items were damaged or if you have any other questions.
Thank you for taking the time to express your displeasure with your recent AutoAnything experience. We appreciate your feedback, as it allows us to help identify potential improvements within our organization to prevent situations like this from happening again in the future. After reviewing the order it appears the items were shipped as available. We ship via FedEx within the US so we had them ship the boxes to UPS who does our Canadian orders. This is the cheapest way we have found so far for these orders. We are currently working on upgrading the process. We do show that the last shock was delivered on 11/26. Please call in if any of the items were damaged or if you have any other questions.
On behalf of AutoAnything, please accept my apology for the level of service you received. We will use your input to improve before your next experience with AutoAnything.
Resolved: Whirlpool - Both Range and Dishwasher had failures not apparent until shortly after the 1 year warranty expired
After appearing on CBC marketplace whirlpool reimbursed me in full and then some.
You would think they would be able to withstand a great amount of heat and moisture given they are on the front of a Range! A replacement was installed and came without the metal surround despite being told earlier during warranty when just the surround was the issue that the control pad came with the surround unbeknownst to me until it was installed as when the surround started coming away from the underlying touch pad I called an authorized Whirlpool service provider and was advised that to replace the surround/cover the touch pad would have to be order at a cost of over $200 so I just left it until I could see if it could be repaired with glue or something, but the heat from the range had warped the metal so it would not lay flat against the touch pad. Secondly the dishwasher was performing erratically, sometimes cleaning well sometimes not. I am fairly familiar with the common causes such as the filter being clogged, something clogging or jamming the water level sensor but it would seem these were working okay after checking them and checking the water level several times during operation.
I made a service appointment with Whirlpool this time. The technician came out and charged one and one half service calls as he advised he had to according to Whirlpool's policy and collect payment for diagnoses up front despite there was no diagnoses on the range except to push the buttons and see that several did not work which took about three seconds. After a week the parts were in and the range had the new touch pad installed and the dishwasher had a new control board and sensor installed. It washes about the same, leaving a lot of detergent residue which the tech advised may be the result of hard water and more than likely affecting the washers performance.
My wife ordered five appliances through the friends and family "discount" plan at okay prices, nothing that I could not have matched or beat just by using a sale. I have always been able to get a better deal with negotiations on such a large purchase. For some of us the friends and family option may seem appropriate. Whirlpool are known for strict adherence to the warranty limitations in this case one year which I find inappropriate given that their "hi tech" units somehow can run diagnostics to see what is wrong but doesn't let the owner know.
I thought appliances were described as "durable goods".
Over $750 later for repairs on one and a half year old appliances! A quote for an extended warranty on the range, dishwasher and the refrigerator (washer and dryer excluded) was $2200 for 5 years and supposedly some "technical" issue with their system prevented them from providing quotes for 1-4 years.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Can’t log in help!!