Jerrid Wqb

RockAuto - GREAT IF EVERYTHING GOES OK, WHEN IT DOESN'T YOU TAKE IT IN THE SHORTS

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I have ordered numerous brake and suspension components and misc. items such as oil filters and wiper blades mostly without issue from both inside and outside the USA. I ran into an issue where in the strut boots and bumpers did not fit the aftermarket ones that I ordered. Due to their strict adhering to time limits I was not allowed to return them. I also had to return defective front lower control arms due to bushing failure, it was a tedious, time consuming and costly exercise to send the arms back to the USA despite the company having a local office that I could have dropped them off. Even though they might have the lowest price the warehouse location and additional shipping costs for items that ship from different warehouses have put them out of contention several times. I also refrain from ordering anything large or costly due to the requirement to pay return shipping which is very expensive from outside the USA and what I have read numerous times is a claim denial even though their website clearly indicates that the item was not as described. They have their own customs which greatly reduces the cost and is much faster than the usual suspects. Selection is also very good in most categories and mostly in the ones that matter.
View full review
Loss:
$50
Pros:
  • Price selection
Cons:
  • Lack of product information in some cases such as a description
  • Return policy website perfromance issues
Reason of review:
Return, Exchange or Cancellation Policy
Jerrid Wqb

LEAPPAD UPDATE DELETES YOUR DIGITAL APPS AND LEAPFROG SUPPORT REFUSES TO REPLACE THEM IF YOU ARE NOT THE ORIGINAL OWNER OR DON'T HAVE OR CAN'T LOGIN TO THE ORIGINAL PURCHASERS ACCOUNT INFORMATION!

LEAPPAD UPDATE DELETES YOUR DIGITAL APPS AND LEAPFROG SUPPORT REFUSES TO REPLACE THEM IF YOU ARE...
THE MANDATORY LEAPFROG LEAPPAD SYSTEM SOFTWARE UPDATE THAT YOUR UNIT WILL RECEIVE IF YOU USE THEIR SOFTWARE TO CONNECT IT TO THEIR WEBSITE CAN/WILL DELETE SOME OF YOUR DIGITAL DOWNLOAD APPS. THIS IS A KNOWN ISSUE AND THEY HAVE A SUPPORT ARTICLE http://leapfrog.custhelp.com/app/answers/detail/a_id/2305 THAT SUPPOSEDLY EXPLAINS HOW TO RESOLVE IT. IN MY CASE THE ARTICLE PROVED TO BE USELESS AS THE UNIT WAS OBTAINED WITH THE INCLUDED THE GAMES BUT NOT THE LOGIN INFORMATION, LONG FORGOTTEN BY THE ORIGINAL OWNER AS IT WAS SETUP MANY YEARS BEFORE AND THEY HAVE CHANGED ISPS AND THEIR EMAIL ADDRESS. THERE IS NO WARNING ON ANY OF LEAPFROG'S WEBSITE, PACKAGING, MANUAL ETC. THAT WARNS YOU OF THE LOSS SO THAT YOU AS A CONSUMER MAY MAKE AN INFORMED DECISION. NOW YOU HAVE A UPSET CHILD(REN) THAT HAVE LOST THEIR PROGRESS AND CAN'T PLAY THE GAME ANYMORE. IT GETS BETTER...I CONTACTED LEAPFROG SUPPORT AND WAS PROMISED THEY WOULD LOOK INTO IT BY THE FIRST AGENT. THEN NINE DAYS LATER I RECEIVED A TICKET CLOSURE NOTIFICATION THAT IT'S ENTIRE CONTENTS WAS AS FOLLOWS "Your request for assistance cannot be accepted because your email address is not registered with an existing account." I HAVE PICTURES I TOOK OF THE SCREEN SHOWING THE APP(S) THAT WERE GONE BUT AS YOU CAN SEE THEY WERE NOT INTERESTED IN THAT AS THEY HAVE SYSTEM SETUP THAT DEPRIVES SUBSEQUENT OWNERS OF THEIR RIGHT TO THE SOFTWARE THEY ACQUIRED AND HAVE THE LICENSE TO USE. AS THE ACCOUNT ACCESS IS PREDICATE ON KNOWING AND HAVING THE EMAIL ADDRESS USED MEANS THIS COULD HAPPEN TO THE ORIGINAL OWNER AS WELL IF THEY COULD NOT RECALL THE EMAIL ADDRESS AND OR DID NOT HAVE THE ADDRESS ANYMORE. I STRONGLY SUGGEST YOU CONSIDER THIS WHEN CONSIDERING PURCHASING A GAME/LEARNING SYSTEM.
View full review
Loss:
$25
Pros:
  • Color
Cons:
  • Technical and customer service skills
Reason of review:
Poor customer service

Preferred solution: RESTORE THE MISSING APPLICATIONS

1 comment
Guest

Can’t log in help!!

Jerrid Wqb

WHOLE SET OF DEFECTIVE GOODYEAR TRIPLETRED FORTERA TIRES

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ALL FOUR OF THE GOODYEAR TRIPLETRED FORTERA TIRES THAT I BOUGHT IN LATE 2011 AT Goodyear Auto Service Center 20110 W Catawba Ave, Cornelius, NC 28031, USA Ph. 704-987-**** TIRES ARE DEFECTIVE.

THE BELTS HAVE SHIFTED AND MAKE A LOUD RUMBLING NOISE AND VIBRATION. I PAID TO HAVE THEM BALANCED TRYING TO FIGURE OUT WHY THEY MAKING THE NOISE/VIBRATION AFTER THEY WERE A LITTLE OVER A YEAR OLD AND HAD LESS THAN 8000 MILES ON THEM. AS MURPHY WOULD HAVE IT WHILE ON A TRIP TO CANADA I WOUND UP HAVING TO REPLACE TWO OF THEM SINCE ONE ALSO DEVELOPED A PINHOLE IN THE SIDEWALL (ANOTHER DEFECT) THAT WAS SLOWLY LEAKING AIR AND WAS A RISK FOR ALLOWING MURPHY GET MORE INVOLVED WITH A POTENTIAL WORSENING AND RESULTING FAILURE/CRASH I TOOK THE VEHICLE INTO A GOODYEAR PARTNER BRANDED STORE.

I THOUGHT THAT THE EXTENDED WARRANTY I HAD PURCHASED FOR THEM AT A GOODYEAR STORE WOULD GIVE ME FREE REPLACEMENT FOR ALL FOUR TIRES. THEY WERE NOT EVEN CONSIDERING THAT OPTION DESPITE MY EXTENDED WARRANTY.

SINCE YOU CAN'T JUST REPLACE ONE TIRE ON AN AXLE DUE TO THE DIFFERENT TREAD DEPTHS CAUSING A DIAMETER DIFFERENCE I WOUND UP ONLY REPLACING TWO OF THEM AS THE WARRANTY TURNED OUT TO BE A BOGUS THIRD PARTY COMPANY THAT OFFERED $40 WHICH IN CANADA WOULD NOT EVEN COVER THE INSTALLATION. GOODYEAR DID WIND UP GETTING ME A "REDUCTION" OFF THE MUCH MORE EXPENSIVE THE USA PRICES CANADIAN REPLACEMENTS WHICH AS MURPHY AGAIN WOULD HAVE IT ARE NOT THE SAME MODEL AS THE FORTERA WAS REPLACED BY THE ASSURANCE CS. SOME RESEARCH DONE AFTER THE FACT (YEAH I KNOW SHOULD OF, COULD HAVE) SHOWS THAT THERE IS A 2 YEAR MANUFACTURERS WARRANTY THAT SOMEHOW DID NOT GET MENTIONED BY THE GOODYEAR CUSTOMER "SERVICE" REPRESENTATIVE. THE TIRE, AS IN SINGULAR WHICH MEANS THE 2ND ONE DESPITE THE BELT BEING SHIFTED ON IT WAS NOT COVERED AS THEY CLASSIFIED IT AS ROAD DAMAGE SHOULD HAVE BEEN FREE AS A RESULT DUE TO THE DEFECTS.

I NOW KNOW THAT GOODYEAR WARRANTY EXCLUDES DRIVING MY VEHICLE ON THE ROAD LEST IT DAMAGE THE TIRES AND WILL LOOK FOR A MANUFACTURE THAT DOESN'T HAVE THIS WHEN YOU TRY TO OBTAIN WARRANTY COVERAGE EXCLUSION. MORE RESEARCH SHOWS THERE ARE NUMEROUS PEOPLE HAVING THE SAME OR SIMILAR ISSUES WITH THIS MODEL AND THIS IS LIKELY THE REASON THEY CHANGED THE DESIGN AND MORE IMPORTANTLY THE NAME.

View full review
Loss:
$800
Cons:
  • Bogus third party warranty
  • Deceptive sales practice
  • Dangerous product
Reason of review:
Warranty issue

Preferred solution: REFUND HALF THE AMOUNT PAID FOR TWO TIRES AND REPLACE THE OTHER TWO OR REPLACE ALL 4 I'LL CONSIDER THE $ PAID AS FAIR USE.

3 comments
Guest

Bought a set of Fortera for our company SUV a few years ago. They seemed great for handling etc..

Did not hold up.

Started hearing complaints from others about leakage and poor tread wear, same as mine. Leaving the tires on the SUV since we rarely use it, but we now have complete separation of tread from sidewall on all 4 tires.

Our biz is only 6 miles from Goodyear HQ, oh well, so much for supporting local biz.

Guest

It is a great tire. It is the only tires I put on my vehicle's.

I have purchased more than a dozen sets over time and no issues. Well I have had some punctures caused by debris, but be because I had road hazard protection and I received some type of credit towards a new tire.

Jerrid Wqb
reply icon Replying to comment of Guest-1038159

Thanks, what vehicles did you have them on?

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Jerrid Wqb

Dodge - BUILD QUALITY AND WARRANTY ISSUES, MISSING OPTIONAL PERFORMANCE BRAKES PART OF BLACKTOP PACKAGE

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Updated by user Jul 11, 2015

Found there are 7 NHSTSA safety recalls, 12 tsbs and in particular this one that is supposedly monitoring the safety issue with the hands free not working. In Ontario it also is a legal one.

Service Bulletin No.: WB-D-12-10

Component(s): ELECTRICAL SYSTEM NHTSA ID Number: 1004****

All Products Associated with this Service Bulletin expand

Details close

0 Associated Documents Manufacturer: Chrysler (FCA US LLC) SUMMARY: CHRYSLER/DODGE: A VIP LOP RESTRICTION PROGRAM INTRODUCED IN AN EFFORT TO MONITOR AND CORRECT QUALITY ISSUES IN TIMELY AND EFFICIENT MANNER FOR HANDS FREE MODULE (HFM). *PE

Updated by user Jul 11, 2015

Filed an NHTSA report on the issue of the power window malfunctioning and closing on one of my children's arms.

Updated by user Jun 24, 2015

The power window defect doesn't appear to be isolated to the passenger windows as now the sunroof is having the same issue.

Updated by user Jun 21, 2015

I know have a defective passenger side power window switch to add the the list of defects.

Original review Jun 18, 2015
I SENT THEM THIS EMAIL, USA CHRYSLER TWO TIMES PASSED IT OFF TO CANADA WITHOUT ANY ATTEMPT TO RESOLVE BOTH TIMES WITHOUT GETTING ANYBODY SENIOR INVOLVED DESPITE MY ADVICE THAT I AM DETERMINED AND THEY CAN WATCH ME ON CBC MARKETPLACE TAKING MY APPLIANCE COMPANY TO TASK FOR WARRANTY ISSUES. NEXT IT'S YOUTUBE, CHARGER FORUMS, FACEBOOK, AUTO ENTHUSIAST SITES, EVERYBODY THAT SAYS HEY NICE CAR. Hello, My VIN IS XXXXXXXXXXXXXXXXX I have a few a few concerns/issues. First, my address listed on the form as my previous address was in the USA. I currently live in Canada address is below. I have several concerns that I would like to have addressed. They are: 1. My vehicle was initially supposed to have the 8.4 Uconnect but due to a shortage of screens from Garmin? a 4.3 was substituted and a credit was issued of 1K on the Monroney. At time of sale it was not communicated or was any info available that I could find to indicate any functional differences or limitations. When I subsequently visited my selling/servicing dealer Lake Norman CJDR in Cornelius NC to have a backup camera installed I was advised that it was not possible with the 4.3. I was expecting to be able to have this important safety feature due to the visibility limitations and the fact my recently licensed child would be driving the vehicle occasionally. 2. My internet research has turned up numerous posts/comments from owners with an issue with the hands free module totally failing on the 4.3. Mine has this issue. The history of the issue for me is that it was taken into Hunt CDJRF http://www.huntchryslerfiat.ca/ in Milton on work order (RH27682 date 01/09/13) the notes say “U0197-00 LOST COMMUNICATION HFM. DISCONNECT BATTERY WAIT 2 MIN RECONNECT BATTERY BUS WAKE UP WORKS NOW” I thought no problem, just a glitch, used it a few times but generally don't talk on the phone while driving unless absolutely necessary. Several months ago my eldest son (that uses the hands free) advised me that the issue reappeared. I did not act on it immediately thinking that a simple reset would resolve the issue as it had before. I had it looked at at the next service (oil and filter) at Milton CDJR http://www.miltonchrysler.ca/ Invoice # CCCS201787 date 03/02/15. The notes say CHECK BLUETOOTH INOP – INSPECTED AND FOUND MODULE OFFLINE WILL NEED FURTHER DIAG TIME FOR FIND CAUSE OF SHUTDOWN” I am assuming they were busy as the fall/winter here is extremely busy for most vehicle service places due to winter preparation/failures/tire changes etc. or started on it late in the day as I was not contacted while the vehicle was in service to see if I would like to pursue the diagnostics it but advised at evening and therefore had no choice but to take it without the root cause being determined. That determination was subsequently made at at Milton CDJR Invoice # CCCS2037** **/12/15 notes say CHECK BLUETOOTH INOP CHECK FOR CONCERN CHECK FOR CODES HANDS FREE MODULE IS OFF LINE WILL REQUIRE HANDS FREE MODULE REPLACEMENT. I was advised that the cost to replace the hands free module would be around $600 CAD with a 50/50 split parts and labor (labour here). I declined to do this advising that I would like to check with you given it is USA market vehicle and purchased there and the issue was documented twice while in the warranty period. 3. Groaning steering column - lubed at Milton CDJR (invoice No. CCCS195582 date 05/30/14 still occurring from time to time, monitoring issue. 4. Right front (passenger) rotor is having a wear ring/groove worn into it. It was looked at at Milton CDJR on Invoice # CCCS2037** **/12/15 (same as last hands free) The notes say SLIGHT NOISE FROM BRAKES NO SAFETY RELATED DEFECTS AT THIS TIME. I was verbally advised that there may be some debris and not to be concerned about it, despite me mentioning the the noise has been worse and changes. They showed me that their Courtesy shuttle had that appeared to have a similar issue. I am not satisfied with an explanation and want a solution. The noise can be very annoying to the occupants and other drivers around, may prevent me from noticing a more serious safety related issue and is turning the rotor into scrap metal. Since I was not offered a solution took a look at it today myself and determined that both the upper and lower brake pad anti rattle clips part 0517****AA on the passenger side have had the ends broken worn off them. I am considering that it they were damaged or installed incorrectly during a brake service at Milton XXXXXXXXXX XXX or a defective part. 5. My vehicle as you can tell is a SXT + with the blacktop package. Today I received a Lisle 25750 dual compressor from amazon Canada to depress what I was expecting to be a dual piston front caliper as it is listed as part of the Performance Brake Package which my vehicle is supposed to have according the the 2012 Dodge Charger specifications This information was listed on http://www.dodgepr.com/dodge/pdf/2012_DG_Charger_SP_Revised.pdf 6. When I inquired with you about the package on or around 7/11/14 the file was removed from the website in less than 24 hrs. with no explanation or indication of such. I find this highly unusual and concerning I saved a copy of the file for reference before it was removed. Today when I pulled off the caliper to inspect the above mentioned noise/wear issue I found that the unit was a single piston caliper. In summary I have a $60 tool that I can't use. A vehicle without functioning hands free A vehicle that appears was delivered without the the performance brake package (that was to be part of the blacktop package I paid more than $1400 for) according to the specifications on page 8 of the 2012 Dodge Charger specifications page In summary I accepted a vehicle that had/has several defects that in my opinion some of which should have been corrected before they left the plant. They are: An unsecured left rear door trim door trim (snapped in myself) Misaligned hood (raised the rubber stop myself) Crinkled chrome exhaust surround (dealer replaced) Missing rear upper trunk liner (gray carpet type material) center trim button (unresolved) Several paint defects. After speaking with the service department shortly after delivery at Lake Norman CDJR in Cornelius where I purchased it and my previous Dodge I was advised the drivers side of my vehicle would have to be repainted to correct the paint flaws I decided to be considerate of the cost and risk for further issues and instead had the paint defects touched up/sealed by a lot touch up provider to try to prevent the clumps from breaking off during washing etc. and causing the surface to lose integrity. From what I have been able to find the paint department at Brampton (plant where my vehicle was assembled and live nearby to) is at end of life and silver being the most difficult to paint due to metallic clumping which is the issue my vehicle has, makes this a known issue. This furthers my opinion that QC should have caught/corrected at least the paint defects. For reference here is the section of the 2012 Charger specifications that has the details of the Performance Brake Package. Performance Brake Package Standard on Charger R/T, R/T Plus, R/T Road & Track and R/T Max (RWD), included with Rallye Appearance Group and Blacktop package on SXT and SXT Plus (RWD) models Front Rotor size and type 13.6 x 1.26 (345 x 28) vented Caliper size and type 1.65 (42) dual-piston sliding with aluminum housing Swept area 249 sq. in. (1606 sq. cm I am not making demands or requesting specific remedies as my approach is to provide you with as much information on the issues as possible and give you time to research/confirm/workout a response. Please don't interpret this as a lack of will to have the issues resolved to my satisfaction.
View full review
Loss:
$2500
Cons:
  • Customer service
  • Warranty coverage
  • No effort to resolve

Preferred solution: INSTALL THE PERFORMANCE BRAKE PACKAGE, FIX THE HANDS FREE, STEERING COLUMN GROAN, PASSENGER PWR WINDOW SWITCH (NEW ISSUE!)

1 comment
Guest

Had enough of Chrysler/Dodge yet???

Next time why don't you buy a real vehicle from a real manufacturer???

Jerrid Wqb

AutoZone - Some suggestions on preventing "loss" of information for warranty purposes

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The experiences here seem all to have a common thread, that Autozone can't find their warranty information. I believe they go by phone number and if you changed your number and forgot what it was then they won't be able to find it.

I suggest you simple place the receipt in the glovebox with your owner's manual etc. and then there is no chance for issues. I have never had one but did it as a precaution. I have had several Autozone batteries and their performance has been varied but none of them have ever failed to start my vehicles both large 6 cylinders.

The 2 gold series of the past their top of the line lasted me around 7 years. The midline one I tried one time since I was not going to keep the vehicle for another 7 years failed a load test after 2+ years (I always have AZ check them just before the full replacement period expires and they do it in front of you at your vehicle) Johnson controls makes these and just about everybody's batteries to the specifications requested and or some are just rebranded existing models.

The store in Huntersville, NC is staffed by some people that have been around and I have never had any type of issue with returns etc. I don't think that anybody deleted your information as it would not personally benefit them or the store as per other's comments.

View full review
Reason of review:
Good quality
1 comment
Guest

True make copy as reciept fades they are not on commission

Resolved
Jerrid Wqb

Resolved: Auto Anything - Damaged boxes received 15 days after order, read last line for laugh!

Auto Anything - Damaged boxes received 15 days after order, read last line for laugh!
Auto Anything - Damaged boxes received 15 days after order, read last line for laugh! - Image 2
Auto Anything - Damaged boxes received 15 days after order, read last line for laugh! - Image 3
Auto Anything - Damaged boxes received 15 days after order, read last line for laugh! - Image 4
Auto Anything - Damaged boxes received 15 days after order, read last line for laugh! - Image 5
Auto Anything - Damaged boxes received 15 days after order, read last line for laugh! - Image 6
Updated by user Jan 14, 2016

The refunded me the purchase price after it was found that one of the struts was defective and they had changed their return policy so that items could not be shipped back to them from Canada.

Original review Dec 02, 2013
My issue is with order XXXXXXX placed on 11/11/13. As you can see it has not been delivered in it's entirety, I am awaiting one of the rear shocks. I was expecting this shock (part of the set ordered on this order) to be delivered before or by this past weekend based on the fact that the other three units arrived last week. Although it would appear that the last shock is within the allowed 11 business days time frame which I find excessive given that the order was not shipped until late on the 13th. I have concerns as to why FedEx was not able to keep the items together, why they tried to deliver to UPS on Saturday when they were closed, why, the last item appears to have been sitting since Thursday in Concord CA before being attempted to be delivered, why you are using two different carriers which causes delays an create more opportunity for issues and overall why it has taken more than two weeks from time of order to get all the parts? I did call into your customer service a earlier today to voice my concerns and did not get any resolution. After initially erroneously being told that my order had been delivered, then being told that the item is going to arrive today after I already explained that I have reviewed the tracking information and have been reviewing for that last two weeks did not make a good impression. To add insult to injury both the front struts boxes have damage to both the manufacturer's box and the shipping box, see below. There doesn't appear to any damage but I won't know until the mechanic attempts to install them. Which by the way was supposed to be done this past Saturday. As it snowing here in Canada automotive service providers are very busy with winter tire change overs and harsh weather preparation. There are no do it yourself places to speak of and my current garage doesn't have room to safely jack the vehicle so I must have them installed. I specifically ordered from you as I wanted the Gabriel units, paying what I would consider a lot for shipping only to have have shipping problems. I ordered a much larger and much heavier order at parts provider that actually arts and received them a few days after I ordered them via UPS for around the same amount of shipping cost. I wanted to order everything from one provider but could not due to you not having the other suspension parts. I had to ask twice via email why this was so which I found very strange given that you supposedly are "America's largest and fastest growing online retailers of specialized automotive products! only to be told that you don't stock parts. I understand that you don't directly control the shipping but you do or should control what providers are used, keep track of your shipment exceptions and follow-up with them to ensure that something is done to correct it if possible. I simply want to know why the delays, if an act of God, okay understood carry on, if something else then why have you not been ensuring that the shipper(s) are getting my delivery to me in an efficient manner and what do you plan to do to rectify that failure if anything? I am taking time to document this so you will hopefully improve your monitoring and or choice of providers and methods to hopefully improve your shipping service for the benefit of future customers.

Thank you for taking the time to express your displeasure with your recent AutoAnything experience. We appreciate your feedback, as it allows us to help identify potential improvements within our organization to prevent situations like this from happening again in the future. After reviewing the order it appears the items were shipped as available. We ship via FedEx within the US so we had them ship the boxes to UPS who does our Canadian orders. This is the cheapest way we have found so far for these orders. We are currently working on upgrading the process. We do show that the last shock was delivered on 11/26. Please call in if any of the items were damaged or if you have any other questions.

Thank you for taking the time to express your displeasure with your recent AutoAnything experience. We appreciate your feedback, as it allows us to help identify potential improvements within our organization to prevent situations like this from happening again in the future. After reviewing the order it appears the items were shipped as available. We ship via FedEx within the US so we had them ship the boxes to UPS who does our Canadian orders. This is the cheapest way we have found so far for these orders. We are currently working on upgrading the process. We do show that the last shock was delivered on 11/26. Please call in if any of the items were damaged or if you have any other questions.

On behalf of AutoAnything, please accept my apology for the level of service you received. We will use your input to improve before your next experience with AutoAnything.
View full review
Loss:
$130
1 comment
Guest

Can you post this in a cliffs notes version?

Don't have time t oread the entire book.

Resolved
Jerrid Wqb

Resolved: Whirlpool - Both Range and Dishwasher had failures not apparent until shortly after the 1 year warranty expired

Updated by user Jan 14, 2016

After appearing on CBC marketplace whirlpool reimbursed me in full and then some.

Original review Nov 11, 2013
Both the Range (Oven/Stove) and Dishwasher (Gold series) had failures not apparent until a short time after the one year warranty expired. The Range control pad metal surround started to come away from the underlying electronic touch pad which may have allowed moisture and liquids to damage it the electronics.

You would think they would be able to withstand a great amount of heat and moisture given they are on the front of a Range! A replacement was installed and came without the metal surround despite being told earlier during warranty when just the surround was the issue that the control pad came with the surround unbeknownst to me until it was installed as when the surround started coming away from the underlying touch pad I called an authorized Whirlpool service provider and was advised that to replace the surround/cover the touch pad would have to be order at a cost of over $200 so I just left it until I could see if it could be repaired with glue or something, but the heat from the range had warped the metal so it would not lay flat against the touch pad. Secondly the dishwasher was performing erratically, sometimes cleaning well sometimes not. I am fairly familiar with the common causes such as the filter being clogged, something clogging or jamming the water level sensor but it would seem these were working okay after checking them and checking the water level several times during operation.

I made a service appointment with Whirlpool this time. The technician came out and charged one and one half service calls as he advised he had to according to Whirlpool's policy and collect payment for diagnoses up front despite there was no diagnoses on the range except to push the buttons and see that several did not work which took about three seconds. After a week the parts were in and the range had the new touch pad installed and the dishwasher had a new control board and sensor installed. It washes about the same, leaving a lot of detergent residue which the tech advised may be the result of hard water and more than likely affecting the washers performance.

My wife ordered five appliances through the friends and family "discount" plan at okay prices, nothing that I could not have matched or beat just by using a sale. I have always been able to get a better deal with negotiations on such a large purchase. For some of us the friends and family option may seem appropriate. Whirlpool are known for strict adherence to the warranty limitations in this case one year which I find inappropriate given that their "hi tech" units somehow can run diagnostics to see what is wrong but doesn't let the owner know.

I thought appliances were described as "durable goods".

Over $750 later for repairs on one and a half year old appliances! A quote for an extended warranty on the range, dishwasher and the refrigerator (washer and dryer excluded) was $2200 for 5 years and supposedly some "technical" issue with their system prevented them from providing quotes for 1-4 years.
View full review
Loss:
$750
5 comments
Guest

What is CBC marketplace?

Guest
reply icon Replying to comment of Guest-1155534

What is internet search?

Jerrid Wqb
reply icon Replying to comment of Guest-1156375

Lol

Jerrid Wqb
reply icon Replying to comment of Guest-1155534

Something that intelligent consumers watch.

Mandy Pvn

Hello sportyclassic. My name is Ashley and I am a representative of Whirlpool.

We truly regret to hear of the frustrations you have experienced with your dishwasher and range.

If you would like us to look into this matter further, please email us directly at Whirlpool.Digital@Whirlpool.com with your name, phone number, address, complete model and serial numbers, and reference number 140112. Best regards, Ashley

View more comments (4)