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I purchased what I thought would me my dream RV & that dream has turned out to be a nightmare! I purchased their 45LT which is their flagship model. Before I even left the dealership in VA, it took 3 additional days to fix all the problems in a brand new coach. The...
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#798373

Thor Tuscany viewers, I am a man of my word. Back in Feb.

I wrote about my experience with my 2013 Thor Tuscany 45LT. I discussed all the problems with it & how I thought that the builder did not pay attention to detail & just shipped the RV with problems. After sending Thor a detailed list of all the problems that my local authorized dealer could not repair, they contacted me to inform me of what they wanted to do to correct the RV. I just returned from their service center in Elkhart Indiana.

Thor picked up my RV 3 weeks ago & had a professional driver bring it to them. They started on the repairs on schedule based on the list of things to address.The service manager started to inform me almost daily by email the progress of the repairs. I found that to be a plus. For the first time I did not have to chase anyone for info on the progress.

Next, I was in contact with the original setup person who contacted me from the beginning & he informed me that the unit will be ready on time & that someone would contact me with the arrangements to fly me out there to view all the repairs to my satisfaction. Then they were going to fly me back home & have the RV delivered the same way they picked it up. I chose only to fly out & drive the unit back the 950 miles home myself. At this time, I am reporting that I have confidence in Thor's repair facility in Elkhart.

They went above & beyond what I expected & found /replaced items I didn't even know about. I am giving that dept. a thumbs up! The total cost to them was in the vicinity of $12500.

It cost me $0.00 They even paid for the tolls/fuel back. Although I still think that the shop that builds these need to pay closer attention to detail, Thor does have some very competent people that I think should be noted.

Now I'm going RVing!

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ID
#456958 Review #456958 is a subjective opinion of poster.
Location
Concord, New Hampshire
Product
2013 Thor Motor Coach Tuscany Rv
Loss
$8000