Waylon Hpn

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| map-marker Phoenix, Arizona

Safepro Auto Glass - Safe Pro Is the best auto glass company I have ever used...

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Unfortunately, customer service has seemed to slowly fall down the list of priorities and I often find myself experiencing the "quantity over quality" mentality that many businesses are implementing. Thankfully SafePro operates by a different set of standards and it's evident. I know there are many choices for auto glass and it can be overwhelming but if you have any reservations about calling this company, you should not. If you read the 100+ reviews, there is a theme, great customer service, and quality work!! I had the pleasure of working with Kirk, and from the very beginning of the call, I felt valued, even before I was a customer. Often times, I find myself procrastinating to make these types of service calls due to experiences I've had in the past with impolite, unpleasant individuals on the other end. I've spent much of my life in customer service and Kirk executes every facet of a great customer experience you could imagine. He was friendly, polite, upbeat and most of all, he made a typically time-consuming unpleasant process, quick and enjoyable. He provided one of the best customer experiences I have ever had. He made it very apparent that he loved what he did, which is a great indication of the company as a whole. It's a simple process: Treat your employees well, they will treat the customers well and everyone will be happy. There is a reason Safepro has been in business as long as it has, they do things the right way. This company sets the Gold Standard for how a business should operate. It was my first time utilizing their services and it will not be my last. Thank you, Kirk, for all of your help, Safepro is lucky to have you!
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Pros:
  • Kirk their csr
  • Awesome customer service
Reason of review:
Good customer service
Waylon Hpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

SafePro Auto Glass....

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SafePro Auto Glass....
SafePro Auto Glass.... - Image 2
SafePro Auto Glass.... - Image 3
I am the Owner of SafePro Auto Glass. I have balanced my life with God, Family, giving our Customers a "Legendary" Service Experience and Giving Back to the Community. Currently, I am the President of the Arizona Glass Association, which I helped found in 2001. The Arizona Glass Association is the voice of all independent Auto Glass Wholesalers and Shops in the State of Arizona. I was elected to the A.A.G.A. Board of Directors in 2001. Over the last Two Decades, I've been a Board Member, Chairman of the Arizona Legislative Committee, a Lobbyist for the A.A.G.A. and I .am the Current President. The A.A.G.A. has successfully passed, significant legislation that got signed into law by Governor. We have opposed all legislation that has been harmful to the Citizens of Arizona and the Auto Glass Industry. Recently (within the last year) many Insurance Companies Lobbied and Hired Lawyers to Convenience and Lobby the Arizona State Legislators. The Lobbyists and Lawyers were hired to Repeal, change and kill the Law that Requires All, of the Insurance Companies to "Offer" Glass Coverage. They are Mandated by Law to "Offer" every Person that has Comprehensive Insurance Coverage, the OPTION to Purchase their Zero Deductible Auto Glass Coverage. Arizona Law in Revised Statute 20-264 states: Automobile insurance; damaged safety equipment deductible optional; definition: A. Any insurer writing private passenger automobile insurance which includes comprehensive coverage for motor vehicle damage shall provide at the option of the insured, complete coverage for the repair or replacement of all damaged safety equipment without regard to any deductible. B. As used in this section, "safety equipment" means the glass used in the windshield, doors and windows and the glass, plastic or other material used in the lights of a motor vehicle.
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Pros:
  • Great customer service
Reason of review:
Free Chip Repairs For Life
1 comment
Guest

Did you really just leave your own company a 5 star review?