Gregory B Rxb

Straight Talk Wireless - Sevice extension

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I called straight talk wireless out of gairness to them to respond to my pissed consumer reveiw # 187831 to only be transferred to another dept who told me to call at another time.
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Loss:
$350
Pros:
  • Unlimited plan has served me well
  • Potential savings of monthly bill
Cons:
  • Support services

Preferred solution: Let the company propose a solution

User's recommendation: Check reviews of straight talk be sure of its cutomer care.

1 comment
MariaST

Hi Gregory B. This is Maria from Straight Talk Wireless.

Our sincere apology for the trouble that you have experienced with our service. We understand that your previous experienced was unpleasant and we want to make things right for you. For us to further assist you with your concerns, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611.

We look forward to hearing from you. Thank you.