Hettich Group - Promised delivery delayed inordinately
I had placed an order for LED lights & Novara Midi lights on 22nd August 2013 through Hettich Dubai's Regional Sales Manager Mr.Eswar Ganesh who had passed on the order to their dealer in Dubai M/s SAS enterprises. Right at the onset I had very clearly mentioned that I needed the products before 15th September 2013 for my new house and which was promised by both ther dealer and Mr.Ganesh. Despite repeated follow ups I have neither received the product on time nor refund of my money nor any compensation for the delay wherein I had to spend extra money to have alternate arrangements done. I am very disappointed and disillusioned with my experience with a reputed company like Hettich and have no other option but to lodge a complaint with the Department of Economic Development , Dubai as no proper compensation has been offered by the dealer
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