Dalyla Uek

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| map-marker Middletown, New York

CVS Pharmacy - Pharmacy a case of mass confusion

The Cvs Pharmacy in Lagrange Indiana is a freaking joke. First the automated computer calls to tell you your Mothers meds are ready. So the next morning you show up to pick them up and they dont have any ideal what you are talking about. So that evening you go home check with your mom again and she calls the store and they said they'd have it ready for pickup the next day. So the next morning you go again to pick up the mystery prescription and lo and behold, they don't know what you're talking about again, they dont have a script for your mother, so you tell them "I cant stand here and wait, I have to go to work, I will stop by tonite after 4 and pick up this script. So you go to work, you call Mom, she again calls the pharmacy and they say " We have that script ready for pick up. So after a long day at work, you stop by to pick up the script, and once again, they don't know what you're talking about, so once again, I had to tell them what it was, and that my mom needed it today,,and the clerk says well step aside and we'll get to the bottom of this. So 40 minutes later, and after watching two other people in the step aside line, get the wrong prescriptions, I finally got my Mom's medicine. This if ridiculous and so incompetent, I'm at lost for words. I will never and I repeat never get my scripts there again, heck by the time you get them filled and get the right meds, you'll probably die from whatever illness you have.
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2 comments
Guest

Yup! I'm sorry that you have to go through the same thing as well.

There is nothing like standing in line (especially when other customers are paying for all the items that they are shopping for at the pharmacy counter) then finding out that they don't have anything for either myself or my mother. I have shown them text messages saying that it's available for pickup and they have no clue. It's such a shame that we have to use CVS out of convenience and they know it. I've taken surveys on CVS through a Smart Phone app and I always choose that I am only going there out of convenience.

It was fine when it was Longs. After that, I go to one doctor and I'm on the same meds every month. I've paid for everything out of pocket in January to reach my deductible AND so I can pick up my medication on the same day. I've done this for the last few years, this year trying a different location and they've somehow managed to get all of my medication spread out throughout the month.

How can I get one medication- the same medication but in two different doses spread apart by two weeks? Then same as you- I go in to pick something up and they don't know what I'm talking about. Also, they have faxed my doctor for refills on things that are supposed to be "Ready Fill" but they are controlled substances that I have not requested! They do not honor my doctors "O.K.

for early refill" and demand to speak to him. He is also an anesthesiologist so he's not in the office most of the time. I've had to pay to get a concierge doctor when I was in Hawaii because they would not honor this request and they don't fill prescriptions in other states. Ridiculous.

I love the other choice when you type in "CVS Pharmacy Comments". It's "Top 685 Complaints". WHAT? Top?

How many actual complaints are they CVS? I hope you are reading this because your pharmacists are incompetent yet they dictate when your medication can be filled although they are the ones to jumble everything up?! The first to say "NO" to your doctor's O.K.'s (and he's the one that should be ruling my medication- not them and if insurance is o.k. with paying for it- it's not illegal) but also the first to say "NO" as well when they do not have your medication after a call and text message.

Go to mom and pop pharmacies if you can. CVS is a bunch of ***.

Guest
reply icon Replying to comment of Guest-739447

well unfortunately its the only one in town,,besides a 26 mile drive to Walmart,,What is so freaking difficult about,,Give Deb a 30 day supply of /////(oh yeah, thats 30 tabs 1 per day) No refills just go to the *** shelf and count out 30 if you can,,I'm about to ape *** crazy on these people and when I do,,the local cop will escort me out and you know what I'll say? Well if they would have given me my anti-depressant at the right dosage,,,in the first place I wouldnt have gone bad *** on them,,but they are so freaking incompedent they cant see that 40mg on the script,,,if I had a choice I would take it,,but I dont so if you read in the newspaper some woman from INdiana went postal at CVS you'll know who it is,,,lol

:grin

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