THAD C
map-marker San Antonio Northwest, Texas

Monarch Dental - THEY DON'T CARE ABOUT THEIR PATEINTS

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I had appointment that was made last week to have my tooth temporary repaired with a filling today as I had a large whole in my tooth that was causing me problems. Dr. Bates was reluctant to due the procedure as he mentioned that this would only be temporary fix and eventually the filling would fall out sooner then later. I was okay with this as it was better than not doing anything about it at this time. He also recommended to make an aI went in today at 10am just to be told that my appointment had been canceled yesterday via "phone message left on my phone" that I didn't get because I am now sharing my wife'a phone to save as much money as I can. I was extremely upset and left Monarch dental office and when I came home I called and spoke to the receptionist and explained to her that I couldn't afford $60 and didn't understand why Dr. Bates wouldn't repair my tooth. The response I got from her again was "I left a message on your phone that we were canceling your appointment to get your tooth repaired but the periodontist appointment was still on"ppointment with an periodontist specialist to address my gum disease. So last week when I finished up with Dr. Bates I made 2 appointments for this day; first appointment at 10am was for him to put in the temporary filling and the second appointment was to meet with the periodontist at1pm. Now here's where the ZERO compassion for me as a patient comes in. I am out of a job to due to the Covid-19 virus and have no income and my insurance runs out in 3 days. The repair to my tooth would have been covered 100% under my insurance but the periodontist would cost me $60 just for consultation which at this time doesn't make sense. PART 3
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Cons:
  • Dont care about their patients

Preferred solution: Let the company propose a solution

THAD C
map-marker San Antonio Northwest, Texas

Monarch Dental - THEY DON'T CARE ABOUT THEIR PATIENTS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
He also recommended to make an appointment with an periodontist specialist to address my gum disease. So last week when I finished up with Dr. Bates I made 2 appointments for this day; first appointment at 10am was for him to put in the temporary filling and the second appointment was to meet with the periodontist at1pm. Now here's where the ZERO compassion for me as a patient comes in. I am out of a job to due to the Covid-19 virus and have no income and my insurance runs out in 3 days. The repair to my tooth would have been covered 100% under my insurance but the periodontist would cost me $60 just for consultation which at this time doesn't make sense. PART 2
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Cons:
  • Dont care about their patients

Preferred solution: Deliver product or service ordered

THAD C
map-marker San Antonio Northwest, Texas

Monarch Dental - THEY DON'T CARE ABOUT THEIR PATIENTS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had appointment that was made last week to have my tooth temporary repaired with a filling today as I had a large whole in my tooth that was causing me problems. Dr. Bates was reluctant to due the procedure as he mentioned that this would only be temporary fix and eventually the filling would fall out sooner then later. I was okay with this as it was better than not doing anything about it at this time. PART 1
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Cons:
  • Dont care about their patients

Preferred solution: Deliver product or service ordered

User's recommendation: RECONSIDER MONARCH DENTAL

THAD C
map-marker San Antonio Northwest, Texas

Monarch Dental - ZERO COMPASSION

THIS IS BS CRAP AS I FEEL MONEY COMES FIRST TO MONARCH DENTAL AND THE PATIENT WELL BEING COMES LAST. DR. BATES COULD OF AS LEAST REPAIRED MY TOOTH TODAY JUST TO GET ME BY SEEING THAT MY INSURANCE RUNS OUT IN 3 DAYS WHICH AGAIN WOULD BEEN COVERED 100%.
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Preferred solution: Deliver product or service ordered

User's recommendation: RETHINK ABOUT MONARCH DENTAL.!!! THERE ARE SEVERAL OPTIONS FOR DENTISTRY IN SAN ANTONIO. IT'S HARD TO FATHOM THAT DURING A NATIONAL DISASTER THAT THIS MONACH DENTAL OFFICE WOULDN'T SHOW COMPASSION TO A PATIENT EXPERIENCING TOOTH ACHE THAT COULD OF BEEN TAKEN CARE OF.

1 comment
Jearlean Sia

Monarch gave me an estimate for deep clean and Molar extraction (using a high cost dental surgeon) over $1,300 out of pocket after insurance pays. I went for a second opinion to a private family dentist who can perform the extraction himself and did the cleaning for $150.00 out of pocket for everything.

SHOP AROUND! BUYER BEWARE