Annick Lao
map-marker Budapest, Budapest

IKEA Hungary - Terrible customer service

Upon our arrival to Budapest, Hungary, we decided to go to IKEA to purchase a household stuff (a large inventory - from the kitchen cooking sets to the crib). We went there with our 8 week- old daughter, and after a consultation with the staff we spent 6 hours in the store writing down each item, its barcode, and its price - as it was suggested by the staff.

She said that we do not need to pick a product and carry it around - we just need to write down information about items we want, and take that sheet of paper to the customer service, and these items will be packed and delivered after we will pay for purchased goods and for the delivery. After waiting in a long line to the customer service we were told that such policy applies only for the items on the ground floor, not for the items in the showroom and market hall! Out of our huge list only one item was available on the ground floor!

We wasted our entire day, and had terrible experience, though we picked stuff for a few thousand dollars - we will never shop at IKEA again.

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Loss:
$1000
4 comments
Guest

Customer Service is Horrible in Charlotte NC Ikea Store too.

Guest

Ikea from p.r. the customer service is terrific never go back

Guest

so is that the company's fault? not really. so I call bs

Guest
reply icon Replying to comment of Guest-719115

I think you missed the part where he said one of the staff members advised them to write down everything they wanted to have packed and delivered, and at the end a different floor staff told them it couldn't be done (after spending 6 hours in the store making preparations). So yes.

The company who hires the staff, should acknowledge when the staff either require more training, or when there is a legitimate complaint to be had.

This is very usual of this culture in my experience unfortunately. So call bs if you'd like, but this is something that a huge international company like IKEA might want to take into consideration in educating their staff to maintain a semblance of professionalism.

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