Jane I Jpf
Just Energy - Changed due date/Disconnection Notice
Just Energy changed the due date of my bill to the first. I am only paid once a month and live month to month. I paid my bill in full on the second. Today, I received a disconnection notice for my electric. They are disconnecting my power for being 1 day late! I tried contacting Just Energy by phone and by their chat (a bot). I held for 3 hours and nobody answered. The bot didn't contact me to anyone either. This is wrong. I don't know what to do. I paid in full 1 day late and they are disconnecting my service.
User's recommendation: Avoid!
Let the company propose a solution
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