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Extended warranty....Assurance full of @hi!!!!

Enterprise Car Sales #1863198
I have contacted you Carol H. and you didn't get back to me. I spoke with some guy over email. we kept missing each other. I want another Extended Car Warranty Service Co and I want my money back for the repair that the warranty covered yet the company said it didn't.
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Anonymous
#1980754
I will never understand why companies think that customer service is telling you to call or email someone else in the company. Carol should have taken ownership of this problem and forwarded it to the right person who should have called YOU. She should have followed up to make sure the problem was handled correctly in expediently. Instead they just brush you off because the right hand doesn't know what the left hand is doing.