Fenix Vue
map-marker Columbus, Ohio

ThermoSpas Hot Tubs - Not Happy....

Updated by user Sep 22, 2013

Since I wrote this posting about the Thermospa "Park Avenue" hot tub I purchased, I wrote the company and asked them to consider exchanging the tub out for a new one /w the understanding I would help with some of the expense. The company has not written me back. I...

Original review Aug 21, 2013
I am writing this letter because I bought a “Park Avenue –Executive” model hot tub. After it was delivered and I used it for about 1 yr, I needed some routine service done to the tub.

After the servicing on the tub was completed and unbeknownst to me, the service man started cutting into the shell of the hot tub with a hacksaw. When I inquired what he was doing, he said the filtering canisters needed to be replaced because there was a design flaw. Not long after the repairs were made, I took a new job and transferred to Corpus Christi Tx. My company moved my entire household with a professional moving company.

(United Van Lines.) Once my belongings arrived on the truck in Corpus Christi, the movers could not get the "Hot Tub" into the backyard without tearing down privacy fencing between the neighbor’s house and my new home. I asked the movers to place the hot tub in my garage until I figured a way to get it into the back yard. The hot tub was stored in my garage for 5 years until I found someone to help me move it with a crane. Since the tub was moved & setup for use here in Corpus Christi, I have had problems with the canisters leaking (The actual part leaks) which were replaced when the tub was cut with a hacksaw.

Thermospa continues to send repairmen every 3-4 months because they know it's a problem with other customers too - they can not redesign the part.

I asked for my Hot Tub to be replaced, but they will only give me $4000 to purchase another Hot Tub.(Seems like I'll be living with a leaky Hot Tub") I am not happy...
View full review
Loss:
$16000
1 comment
Guest

Hello boys and girls. It's Robin Lynch with the life styles of the poor and unfortunate.

We have another dis satisfied customer here. But don't stop researching you will find more and more terrible reviews. Hey check out there fake review book full of all the wonderful customers who are just so happy. If you want real reviews never check the ones offered by the company who has the item for sale.

The should be charged with gimmick infringement. Who come up with there sales tactics. They should of hired billy Mayes.

At least he was great.this company is a joke if you want a good hot tub. Buy a Hot Springs, Jacuzzi, Bullfrog or just buy any thing that's not made by therma spa and you can't go wrong.

Mad si