Junior Reviewer

Macys - Customer Service is Everything - In this case it was Nothing

Update by user Aug 25, 2015

As promised - this issue was addressed with the store Manager, who assured us this was not the way Macy's is to treat its customers. I guess we will see, as I am not changing stores.

Original review posted by user Aug 14, 2015
I dropped my wife off at the Sioux Falls Macy's where she was going to run in and pay her Macy's Credit Card bill and order another purse for a friend as a birthday gift. As I sat outside in my truck, with my infant daughter - I could not for the life of me understand why it was taking so long to do those two simple things? Upon returning to the truck my wife recounted the horrible customer service she had just received; in her words she said she had never received such rude and outright hostile customer service. It seems the lady behind the bag counter (patty) was not interested in taking or processing my wife's cash payment on her Macy's credit card - and told her "Why don't you just do this on line at home". Nor was patty interested in looking in inventory for a purse that my wife had found on Macy's on-line. My wife had all the info she needed to make what should have been a simple transaction take just a few mins (as was the case last Saturday). As luck would have it, Patty was not listening to my wife and did not process the order correctly - the receipt was all jacked up......she charged the in store price vs. the online sale price, and left a e-gift coupon off - in total a significant amount. And this gave me all the reason I needed to go back in and meet this gem face to face.........As I approached the bag counter....I saw this gem....scowl on her face.....but when i confronted her, patty could not be more helpful? Now with that said, my wife is not Caucasian, but I am.....I would hate to think this was what the issue was about....but sadly it is. I will be contacting Macy's management.
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2 comments
#1024567

Anonymous....did you read my post? My wife had all the info Macy's needed from the online site....ie...item number and price.....she had just completed a like purchase the week prior - the only exception was that, in that case the sales person was not rude and actually listened to what my wife wanted to accomplish....... The egift was from the "Rewards" survey site.....they exist:-)

#1023377

When ordering from inside a macy's, associates are ordering with all "in store" information and wouldn't know if an online price is different unless a customer mentions it. Even though it's one company, the stores and website are different.

The egift coupon may have been pure ignorance. I've been there for four years and have never seen one.

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ID
#682704 Review #682704 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota
Product
Macys Coupon
Pros
  • Bags
Cons
  • Customer service representative
Reason of review
Order processing issue
Loss
$45
Preferred solution
Full refund
Junior Reviewer
Dear Customer, (Like the want you to believe they care) Thank you for using Savings Catcher (Translated - but you were using it too much). We wanted to share with you an update on some changes to the program (Translated - you're just gonna go through the motions, but...
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5 comments
#1036296

alright im a walmart cashier im going to let you in on a secret you price match at the register its better and you can check if you want to save money and do the price mathhing fast here are some tips

1) bring your own ads it says not to but you should instead of us looking them up online

2)circle the stuff your price matching on the ads so we can find it

3) some times we dont need to see the ad

4) we price match amazon.com but only if it says fulfilled by amazon and newegg.

5) price matching only goes us to 10 miles away from the walmart store (go figure) 6)if your so good at price matching and your do it to well it wil ask for a csm (which is good you are a god at it) 7) Absolutely get the app flipp its amazing has like heb and other store and you can save your ads on the phone!!! 8)produce price match first and meat be careful about it needs to be exact 9) Store managers have final say on price matching so if your not happy go to them 10) dont ever use the excuse oh well that cashier did it for me last time that doesn't work and we dont want to lose our job just $2.00 for you just go through their line 11) find a fast cashier there pretty good at price matching 12)dont ask us if were open if our light is not on our policy and managers are very strict on that stuff last but not least I austinisatwin do not express the view or opnions of walmart Inc. these are my personal opnions

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Resolved
ID
#595011 Review #595011 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota
Cons
  • Useless savings catcher program
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Let the company propose a solution
Junior Reviewer

Us Cavalry - Questionable Product Availiabilty - PissPoor Customer service

Update by user Mar 08, 2015

Was asked to respond whether or not the issue was resolved.......a resounding "NO"......USCAV never contacted me with regards to their deceptive practices....but then again.....I did not expect them to step up to the plate given the track record I now have with them.......again very sad

Original review posted by user Feb 06, 2015
Placed and order with several items on line with US Cavalry - Order was accepted, credit card was charged.......2 days later shipping notice was received. I noticed that two items were not on the shipping notice, so I called.......come to find out the items are and have been back ordered? As a retailer - how can you not know you have items that you are selling on BO....and better yet...don't you think that is something you should advise the customer on before allowing them to make payment? I find this practice to be very deceptive and have emailed the customer service department to t he same. NOT A WORD from them.....even though the purport to care about customer service and will return all inquirers. So - after a week I call in to the customer service line and ask about the anticipated ship date on the two items.....first rep could not find one of the items on my order and stated she would get back to me with in the hour......she did not. I called back and the new phone rep found the order......but they have no clue on when the BO items will be filled by the supplier.......really? So......I looked on line and those same to items are still listed for immediate sale - with no indication that they are Back Ordered...... US CAV I remember you when you were an honest little outlet from Radcliff Ky........what happened to the customer service and integrity that you once had? Its just sad......
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ID
#591588 Review #591588 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota
Service
Us Cavalry Customer Care
Cons
  • Questionable product availablity
  • Clueless customer service reps
  • Website dishonesty
Reason of review
Order processing issue
Loss
$106
Junior Reviewer
Update by user Jan 18, 2016

This is the second time I went to print my Savings and the *** thing will not print:-( I have tried on several computers with the same results......all it prints is the header but not the actual coupon with bar code.......I end up having to copy and put into paint or...

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158 comments
#1605950

I wouldn't use that Walmart app ever again. I just got my account hacked into and they stole my savings catcher money....And thank goodness they didn't use my credit card information.

The app is not secure. I am deleting my app and will never use it again. They updated the app and the same day my account was hacked into.

I am not even really worried about the stupid savings catcher money, but just worried about storing credit card information in the app. BEWARE: do not store any of your credit information on the app or the site, I just deleted all my private information.

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Resolved
ID
#526047 Review #526047 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota
Reason of review
Not as described/ advertised
Loss
$1
Preferred solution
end your phoney program....its a scam
Junior Reviewer

Verizon Wireless - Verizon's "BOGUS" Early Upgrade Offer

My wife received an "Early Free Upgrade" email offer from Verizon, which we tried to do through their Online store......but after a half hour of not being able to find the offer or get any discount to post with the specific phone offered....I decided to contact one of the online chat minions......which turned out to be nothing short of a fiasco, as the offer would not post to her account even for them. And this person - just kept trying to push other phones, products and services.....hummmmmm (that should have been the first indication that this was a scam). SO - I asked the chat rep.....cant' I just go into a local store......sure was the reply - just print out the offer! So, the wife and I jumped into the car and went to the local Verizon wireless in the Sioux Falls Empire Mall. Waited for 20 mins to be seen.....where upon I presented a copy of the online offer.....only to be told.......NO CAN DO.....your contract is not up yet? To which i replied...isnt that why its called a "Early Upgrade Offer".......augh was the response, that and a dumb blank stare.........then the CRS started to play 20 questions with me.....asking ...who sent this out...where did you get it? I said read the flipping email.....it was you folks....ie ...VERIZON........2­nd dumb blank stare........I asked to speak to a manager/adult....as the CSR monkey was a clue bag. When the manager looked at the email....she stated.....it must have been sent out by mistake.......REALLY.......it had my wife's specific last four numbers of her phone and said it was a special invitation.......yeah.....some special invitation. What I think....is that these offers are nothing more than a scam to get us into your stores. Not that you care Verizon - but you just two customers ought of this deal.
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2 comments
#848916

If you were as rude with the reps as you are on here, then I understand the treatment you received, and why you weren't offered anything for your troubles. If the original rep wasn't able to bring up the offer in her system it means the email is most likely SPAM and it's someone impersonating Verizon using their logo.Even if it had your number in it, a phone number isn't hard information to obtain, esp.

if you've had it for years. An understanding person would recognize that it's not Verizon or any particular rep's fault and moved on. But I can tell by the way you worded this that you are NOT on that list. You were rude, demeaning to the rep.

who was trying to find the source of the email (probably so they can prevent this from happening again in the future), and it seems like you were trying to force them to honor it anyway. Rude customers like this get the run around because they can't handle the bad news that they fell for a scam, and would rather throw insults and fits to make it seems like the company's fault. So reps. pass you around because they know there's no way to satisfy you.

Sorry for the inconvenience but Verizon is in no way obligated to honor an upgrade before the completion of your contract, and expecting one is in breach of your contract. Yes, they do have specials from time to time but the one offered to you was CLEARLY INVALID. Move on! If you could accept that from the beginning a rep.

probably would have taken the time to look over your account to see if they could offer you something for the inconvenience. Calling them "dumb", "monkey", and "cluebag" just makes a former CSR like me sick to my stomach.

Reminds of having to deal with unreasonable, disrespectful customers such as yourself when neither I, nor the company, nor the customer is at fault. Keep paying your bill, and realize the Verizon owes you nothing but phone service.

#849673
@Former CSR

Wow you sure proved my point Verizon CSR...(soooo much pent up anger - more than likely because you have had to deal with backing your companies pathetic practices and screw ups day in and day out....knowing they are wrong)....you are quick to defend your employer and throw everything back on the customer. Typical.

This could not possibly have happened right? Well it did and it was your pathetic company. BTW - the email was not spam and your lazy arz local CSR did not lift a finger to help, nor did the online rep......my observations of this incident are factual and stand as written. Love your last line BTW - "Keep paying your bill, and realize the Verizon owes you nothing but phone service".....I am on my knees giving homage to the great Verizon God for which you serve.

You ought to stop drinking the koolaid.....get your head out of your 4th point of contact.....see them for what they are. submitted humbly by this rude and disrespectful customer....BTW.....I am in sells:-) I know the afore mentioned type of customers......I also know company arz kissers

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ID
#497237 Review #497237 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota
Junior Reviewer

Sirius XM Radio - Hey Where Is Our Discount During Your Promotion

I love how Sirius XM is making such a big deal about it's gonna throw the switch and give out free Satelight Radio (i.e. entice) all those who walked way from their service previously......at its current customers expense mind you....Hey XM.....where is my discount or free two weeks of service - oh that's right I am current customer? Every time I see that *** commercial I just want to throw up. To any new or prospective customers....beware.....once they have their meat hooks into you that is the last bit of discount you will receive from this company.....You to will find that you are gonna pay an arm and leg come renewal time......and there will be no discounts. Over priced and they know it... Buyer be ware!!
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ID
#492024 Review #492024 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota
Loss
$12
Junior Reviewer

Mastercard - Unauthorized Reauthorization on New Credit Card

Update by user Apr 04, 2014

Went to update my XM Sirrus billing information this afternoon as my subscription expires in a week.....same thing as before - merchant already had my new card info on file........with out me providing it. There has got to be something illegal about this practice!

Original review posted by user Mar 21, 2014
I had a credit card compromise a couple weeks back, so is cancelled the current card and had my bank reissue another fresh card...with New numbers. I forgot about a couple of the businesses I had an auto pay set up with, and started to get notices my credit card number was invalid (which should have been the case because it was a new number). Admittedly I was in no hurry to reauthorize their charges as I was no longer using their services and felt it a good time to just part ways. Low and behold, after two weeks both businesses had my new credit card number and began charging again? When I contacted my bank to ask how this could possibly be, as I did not give them my new number, nor had I reauthorized its use. I was told that Merchants.....pay......"Master Card" a fee.....to obtain the new numbers when there is a declined transaction. My response to my bank was that I did not authorize the "Reauthorization" or use of the new number....the bank told me that was between me and MASTER CARD - the owner of the card. So what else are these merchants able to purchase from these credit card companies?
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ID
#480083 Review #480083 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota
Junior Reviewer

Expedia - Low Price Airline Ticket - If the Carrier Honors?

Yesterday I attempted to purchase a relatively good, low priced ticket off of expedia.com. After selecting my dates, narrowing my airlines - I was given the roundtrip price of $1,203.00.....however, upon attempting to check out, the price kept jumping to $2,220.00 round trip? Thinking I had made an error or possibly selected two round trip tickets; I went back through the selection process....with the same results. It was at this point that I noticed in small print that the particular airline carrier was not honoring the original price as listed? So expedia.....if that is the case how can you advertise that ticket with that particular carrier? Its clearly wrong, you know its wrong, yet you continue to post it on line? Are you hoping that folks just hit the purchase button and not notice? It was at that point that I left your site and went direct to the carrier to purchase my ticket. I will no longer be using your site as you and it can not be trusted to provide accurate and reliable information.
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ID
#475520 Review #475520 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota
Loss
$1
Junior Reviewer

FEDEX on time Delivery Rates

Update by user Sep 17, 2013

My apoligies for questioning the "Great FEDEX OZ".....I thought it was a simple request to deliver a package siting at the sort facility.....

Response (Mary Claire R.) - 09/17/2013 12:15 PM

Dear Mr. Claude:

Thank you for contacting FedEx. We regret any inconvenience you experienced as a result of this situation.

FedEx Express Saver® provides coast-to-coast delivery within 3 business days by 4:30 p.m. (by 7 p.m. for residences) for packages up to 150 lbs. It is a smart choice for less time-sensitive shipments when you still want reliable delivery and professional handling.

Please be advised that your package was tendered on Thursday, September 12, 2013 using the FedEx Express Saver® service, and the estimated delivery will be on the third business day - Tuesday, September 17, 2013. FedEx defines "Business day" as Monday through Friday except for the following holidays:

I guess FEDEX is not in the delivery business...BTW...your explanation is a little thin......

Update by user Sep 17, 2013

Wow, looks like i owe FEDEX an apoligy (not really), seems it is perfecty acceptable by their performance standards to hold a package until they are damnn well good and ready to delivere

Response (Mary Claire R.) - 09/17/2013 12:15 PM

Dear Mr. Claude:

Thank you for contacting FedEx. We regret any inconvenience you experienced as a result of this situation.

FedEx Express Saver® provides coast-to-coast delivery within 3 business days by 4:30 p.m. (by 7 p.m. for residences) for packages up to 150 lbs. It is a smart choice for less time-sensitive shipments when you still want reliable delivery and professional handling.

Please be advised that your package was tendered on Thursday, September 12, 2013 using the FedEx Express Saver® service, and the estimated delivery will be on the third business day - Tuesday, September 17, 2013. FedEx defines "Business day" as Monday through Friday except for the following holidays:

You suck FEDEX.....your lame excuse is laughable

Original review posted by user Sep 16, 2013
What a joke....I had a package sent FEDEX and was quoted a 17 Sep 13 delivery by 4:30pm. Been trackin the package online....and it arrived my destination's sort facility on Friday the 13th (great I thought)...Saturday delivery...nope....Monday delivery....nope...it is just gonna sit in the local FEDEX distribution office until Tuesday morning.....in that way they can meet the 17 Sep delivery date. What a bunch of clowns.....if a package arrives early deliver the damnnnn thing. I guess you can't miss a deadline if you hold it till the quoted time.....pathetic
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4 comments
#774348

Dear Anonymous, you must have the wrong guy......never said my life was wonderful.....its just not as pathetic as yours, I can assure you this. And if you want empathy and sympathy in my post responses......go run to your momma - maybe she cares

#774323

it's so nice to hear that you have these problems. Of course it doesn't make you more empathetic just more miserable to other peoples problems. I'm just glad that your life isn't as wonderful as you seem to think it is.

#718352

it did nunya.....but it seems illogical not to deliver, if in the sort facility...call me a metrics nazi...but wouldn't that improve your on time rate...delivering ahead of schedule? especially when the customer can see it sitting there......frustrating

#718296

Was it delivered on time on the due date? Then you got exactly what you paid for.

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ID
#447405 Review #447405 is a subjective opinion of poster.
Location
Harrisburg, South Dakota
Service
Fedex Delivery Service
Junior Reviewer

Dell - Check Your Software

Recently purchased a Dell inspiron 17R...with Windows 7 office software to be included......only to find out that they had loaded a lesser version. Found this out when i tried to register key on new products only to find out that the key did not match the software loaded......spent the better part of 2hours on line while their tech folks reinstalled the correct software.....which brings me to my next point. When you buy software it *** well should come with back up disks instead of this online BS. I dont understand why Disks can not be included.
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3 comments
#1133579

dell sells *** ! your be lucky if it even works mine hummed from day 1 the processor was installed incorrectly amongst other things like *** poor service tech sales and customer care be warned ! stay away from dell ***....

#749605

Deannanimal - I use a Dell Precision M 6700 at work - My employer bought it new in April ....it flat out died in August. Basically it was either the video card or mother board....but regardless it was brand new out of the box and lasted only 5 months.

Took two weeks - but dell finally sent out a new one (or so we think) to replace the dead one.

In speaking to our computer IT folks who worked the replacement......Dell knew of the issue - and really was not surprised. Pathetic.....

#749033

I'm suing dell right now for that very same problem and I've done some research. Dell has had massive computer failures.

The Taiwanese government won a lawsuit against Dell on behalf of their people. Del purchased inferior capacitate and knew they were shipping out computers that were doomed to fail 11.8 million to be exact. What this means is they shipped us inferior laptops or desktops knowing they were going to fail and then gave us the runaround and tried to charge us for that very same failure even though they were repairing the computers with bad computer parts Linus making them inferior again. And they have trained their customer service techs on how to make the customer feel like they're in the wrong and not address or repair or replace the computer.

Did you notice those many pages of release of liability saying that we can't sue them we can only arbitrate? The reason we don't get a disk with our computer nor do we have any recourse to sue them because they know that it's going to fail and they know that they could be sued. Dell has been defrauding customers in the millions for the last seven years. I have news for Dell I'm a consumer affairs investigator and they have broken the law and they have done so with Heynis disrespect for our product liabilities.

We are not however bound to their arbitration stipulation. They use that long arbitration clause to scare off would be lawsuits.

Since Dell knowingly deliberately sells us inferior product their arbitration rules are out the window. Till the end of the year I'll be taking other testimonials from other customers of Dell who's been duped by their inferior products in their deceptive customer service defective merchandise backed up by deceptive customer service cannot be allowed to continue.

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ID
#446931 Review #446931 is a subjective opinion of poster.